Key Account Manager Mid-Level
About the job
- Experience in Customer Success, Account Management, or B2B sales, with a track record of managing a client portfolio.
- Negotiation ability.
- Analytical thinking and autonomy to interpret indicators and act on them.
- Structured communication with managerial- or decision-maker-level stakeholders.
- A problem-solving approach.
- Own relationships with a portfolio of key accounts, with targets for recurring revenue, retention, and revenue growth.
- Build and execute account plans aligned with clients’ business objectives.
- Monitor the cadence of shipments and identify declining recency before it becomes silent churn.
- Lead client re-engagement and recovery strategies when activity declines.
- Identify opportunities and conduct strategic outreach to key stakeholders and client partners.
- Identify and execute opportunities to expand volume and revenue within the portfolio.
- Help design and consolidate metrics, processes, and playbooks for the Account Managers team at ITM.
- Propose and document repeatable retention and expansion strategies for the team, beyond the assigned portfolio.
- Systematize solutions to complex problems by creating team references, such as escalation flows and prioritization criteria.
- Share structured feedback from clients and the team with internal Product, RevOps, and Support areas, supported by data to inform prioritization.
- Contribute to building the cell’s operating rituals, templates, and segmentation criteria.
- Keep client profiles fully up to date in HubSpot CRM.
- Analyze portfolio recurrence and recency indicators to inform personal decisions and recommend process adjustments for the team.
- Experience in freight, logistics, or e-commerce.
- Experience building or structuring processes.
- Spanish language skills.
About the company
SkydropX provides a logistics management platform for e-commerce businesses in Latin America. It aggregates multiple courier services so users can compare rates, generate shipping labels, and track packages from a single dashboard. The service operates as a SaaS with API integrations to connect online stores and automate shipping. Its goal is to help e-commerce businesses save on shipping and streamline logistics by centralizing carrier options, labeling, and tracking.
Company Size
501-1,000
Company Stage
Series A
Total Funding
$21.5M
Headquarters
Monterrey, Mexico
Founded
2017
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Simplify's Take
What believers are saying
- January 2025 announced R$50 million Brazil investment through 2028.
- Management targets 200,000 customers and over US$100 million annual revenue.
- 2026 reports say Skydropx processes 20 million annual shipments and remains profitable.
What critics are saying
- 2026 competitors like Envia.com and Cubbo sell broader fulfillment and carrier networks.
- Shopify reviews in 2026 complain about repeated FedEx surcharge disputes and weak support.
- Carrier price increases or partner loss at DHL, FedEx, or Estafeta can crush margins.
What makes Skydropx unique
- December 2024 Frenet acquisition made Skydropx Latin America's largest courier integrator.
- Skydropx serves 100,000+ customers across Mexico, Colombia, and Brazil.
- Its multicarrier dashboard spans labels, tracking, and API integrations for ecommerce automation.
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Benefits
Hybrid Work Options
Professional Development Budget
Growth & Insights and Company News
6 month growth
0%1 year growth
-1%2 year growth
0%Mexican logistics startup Skydropx acquired Brazilian logistics startup Frenet for $5.2M from Sequoia. Skydropx aims to integrate its features for small and medium-sized sellers in Mexico with Frenet's capabilities for large clients in Brazil. Skydropx, founded in 2014, operates in Mexico and Colombia and has raised $27M. Frenet, founded in 2015, has served over 45K e-commerces.
Presentamos a Skydropx LATAM, una startup del portafolio de inversiones de AngelHub, que está revolucionando la logística con su plataforma digital de gestión…
The capital raised will be used to execute Skydropx’s planned expansion in Latin America, namely to Colombia, Argentina, Chile, and Peru
The company is now profitable and grew over 300% in revenue last year. It now serves over 50,000 customers and makes more than 1.5 million deliveries a month.