IT Service Professional - Enterprise Resource Planning Technology

Working at Freudenberg: We will wow your world!

Responsibilities:

SAP Landscape Administration

• Administer and maintain SAP S/4HANA systems across Development, Quality, Sandbox, and Production environments.

• Perform SAP system installations, upgrades, and migrations.

• Configure and maintain SAP application servers.

• Manage SAP kernel upgrades and patches.

• Administer SAP HANA databases in collaboration with database administrators.

• Maintain SAP profiles and instance parameters.

• Monitor overall system health and availability.

SAP S/4HANA Lifecycle Management

• Manage the complete lifecycle of SAP S/4HANA systems from implementation through upgrades and decommissioning.

• Support system conversion projects (ECC to S/4HANA).

• Execute Feature Pack Stack (FPS) and Support Package Stack (SPS) upgrades.

• Coordinate system refreshes and client copies.

• Plan and execute SAP release upgrades.

• Maintain compatibility with SAP's product roadmap and support strategy.

SAP HANA Administration

• Monitor SAP HANA database performance.

• Manage HANA backups and recovery.

• Perform database maintenance activities.

• Monitor memory utilization and CPU performance.

• Optimize database parameters.

• Coordinate HANA revisions and updates.

• Troubleshoot database-related issues.

Transport Management

• Manage the SAP Transport Management System (TMS).

• Coordinate transport requests across system landscapes.

• Validate transport dependencies.

• Ensure transport governance and compliance.

• Support emergency transport procedures.

• Monitor transport queues and resolve failures.

Performance Monitoring and Optimization

• Monitor SAP system performance.

• Analyse workload statistics.

• Optimize system response times.

• Monitor background jobs.

• Tune SAP application servers.

• Analyse performance bottlenecks.

• Support performance testing during projects.

System Monitoring

• Proactively monitor:

  • System availability

  • Background jobs

  • RFC connections

  • Update processes

  • Work processes

  • Spool systems

  • Interface queues

  • File systems

  • Disk utilization

  • Memory usage

  • CPU utilization

• Resolve issues before they impact business operations.

Security Administration

• Support SAP security administration.

• Maintain user administration.

• Coordinate role transports.

• Manage Single Sign-On (SSO).

• Support Multi-Factor Authentication (MFA).

• Implement SAP Security Notes.

• Ensure compliance with internal security standards.

• Participate in audit activities.

Patch Management

• Apply:

  • SAP Support Packages

  • Kernel patches

  • HANA revisions

  • Security Notes

  • Operating System patches

• Validate successful implementation.

Cloud Administration

SAP RISE

• Cloud resource monitoring.

• Infrastructure coordination.

• Storage management.

• High availability.

• Disaster recovery.

SAP Fiori Administration

• Configure SAP Fiori Launchpad.

• Maintain SAP Gateway.

• Support Fiori catalogs and groups.

• Monitor Fiori performance.

• Troubleshoot SAPUI5 issues.

• Coordinate Fiori upgrades.

Automation and Continuous Improvement

• Automate routine BASIS activities.

• Develop monitoring scripts.

• Improve operational efficiency.

• Standardize administration procedures.

• Recommend infrastructure improvements.

• Support DevOps initiatives where applicable.

Incident, Problem, and Change Management

• Resolve BASIS-related incidents within agreed SLAs.

• Perform root cause analysis for recurring issues.

• Support problem management activities.

• Implement approved changes.

• Participate in CAB meetings.

• Maintain change documentation.

Documentation and Knowledge Management

• Maintain technical documentation.

• Update system architecture diagrams.

• Document operational procedures.

• Create standard operating procedures (SOPs).

• Maintain disaster recovery documentation.

• Contribute to the organizational knowledge base.

Compliance and Governance

• Ensure compliance with SAP best practices.

• Support internal and external audits.

• Maintain system documentation.

• Ensure adherence to IT governance policies.

• Monitor licensing compliance.

• Implement operational standards.

Qualifications:

• Minimum 6 years of experience in SAP S/4HANA implementation and support engagements.
• Sound understanding of ITIL processes, including Incident Management, Change Management, and Problem Management.
• Hands-on experience working with Agile and Kanban methodologies.
• Strong expertise in SAP BASIS administration and operations.
• Working knowledge of SAP Cloud Platform and cloud-based development concepts.
• Good understanding of general IT infrastructure concepts and operations.
• Good understanding of enterprise applications and business process concepts.
• Experience in debugging, error analysis, and troubleshooting using SDK tools.
• Strong collaboration and communication skills.
• Proficiency in written and spoken English.

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

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