Service Center Supervisor

Job Description

Eurofins Environment Testing in Parsippany NJ is looking for a full-time Service Center Supervisor.  The hours are Monday-Friday 8am-5pm plus overtime as needed. Compensation is $23-26/hour (Depends on Experience). Must live a commutable distance to Parsippany NJ.

***This position is 70% out in the field collecting water samples.  30% in office****

The Service Center Supervisor (SCS) manages the service center and acts as a liaison between the laboratory and the local client base. The SCS is in charge of supervising the Service Center facility, supervising service center couriers, samplers and other personnel. The SCS will consistently act in the best interest of Eurofins Environment Testing America and exhibit professional behavior and performance with both internal and external clients. Eurofins Environment Testing America and the SCS are committed to grow the business through a Client-First culture that will provide exemplary client service.

Essential Duties and Responsibilities: 

• Local area primary client representative for service center location.
• Works with the Quality Assurance Manager and Account Executives to evaluate and establish project requirements for the service center area.
• Ensures client complaints are handled professionally and resolved in a timely manner.
• Maintain records for the vehicle maintenance and driving miles; reporting it in at the end of each month.
• Supervising service center couriers, scheduling pickups and deliveries, preparing bottle orders, and shipping samples to the designated laboratory for analysis.
• Works closely with laboratory management in laboratory capacity loading decisions.
• Maintains the facilities at the service center and is responsible for all EH&S policies of Eurofins Environment Testing at the service center.
• Provides general sales support to Account Executives for business development activities started in the field.
• Orders supplies (bottles, coolers, etc.) for the service center
• Maintains knowledge of method requirements, holding times, and bottle requirements in order to assist clients with their project needs.
• Maintains knowledge of all Eurofins Environment Testing laboratories to assist with placement of projects into the appropriate laboratory to best fit the clients’ needs.
• Builds local relationships with clients and regulatory agencies.
• Visits clients on own or with local sales staff.
• Provides courier services as needed to support local client needs
• Supervises a geographically dispersed team
• Perform other duties as assigned

Qualifications

Basic Minimum Qualifications:

• High School Diploma Required
• Field Services experience preferred- collecting samples
• Prior supervisory experience required
• Experience working directly with customers, serving as a trusted point of contact, resolving concerns, and representing the company in a professional manner.
• A valid state issued driver’s license to drive company vehicles is required as an employee with driving responsibilities. Clean driving record to drive company vehicle.
• Ability to lift up to 50 pounds.  Samples will be in coolers packed in ice.
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.
• Authorization to work in the United States indefinitely without restriction or sponsorship

Preferred Ability and Skills: 

• Professional, knowledgeable, confident, and friendly demeanor
• Customer service experience
• Excellent written and verbal communication skills.
• Must be detail oriented with the ability to speak, read, and write English fluently
• Must have the ability to follow complex instructions
• Excellent organizational skills and attention to detail and a willingness to meet daily commitments with a widely varying workload
• Ability to handle multiple details and changing priorities
• Ability to read maps and follow directions
• Ability to operate a motor vehicle
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude

Additional Information

Please note - Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work.  We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

We do not offer Visa Sponsorship for this role.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler.

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Compensation: 23 to 26 (USD) (HOURLY)