ModMed is seeking an experienced and dynamic professional to join our team as the Vice President of Revenue Cycle Management (RCM) Operations. This leadership role is pivotal in driving strategic and operational excellence at scale, with a primary focus on enhancing our RCM service offering.

Your Role:

• Direct the RCM Operations Team to meet established metrics and KPIs – customer KPIs, business financials, compliance, and company objectives.
• Create customer satisfaction by optimizing the current organization, integrating teams, developing unified processes and procedures, and directing daily operations with a client-performance-centric focus and full leverage of technology solutions.
• Direct, coordinate, and evaluate the performance of operational areas, and proactively initiate process & system improvements for the ongoing enhancement of service performance. 
• Oversee and enhance the BPO vendor relationships to successfully manage the operation.
• Scale the operation: build out teams, processes, tools & systems as well as external/BPO partnerships that will allow this high-growth company to scale its RCM offerings quickly to clients in current specialties and as the company expands into new areas.
• Prepare financial forecasts, assist in the budgeting process, address variances & update forecasts throughout the fiscal year, manage ongoing P&L and expenses, plans for appropriate staffing and capacity management.
• Create and manage budgets that optimize investment, supports agreed-upon KPI’s, and strives for continuous efficiencies and process improvements.
• Mentor and guide direct reports to manage day-to-day operations and drive continuous improvement in workflows and processes.
• Collaborate, coordinate, and communicate across departments in support of a single voice and single “face” to the client.
• Represent the needs, issues, and opportunities of the RCM operations team to the senior management and executive team.
• Ensure adherence to all aspects of billing compliance regulations and policies.

Skills & Requirements:

• Bachelor’s Degree in business, healthcare management, or related field; Master’s Degree preferable; Lean Six Sigma or ISO knowledge a plus.
• Minimum of 10 years of progressive RCM leadership experience.
• Demonstrated experience leading BPO RCM operations at scale.
• Experience sourcing and managing offshore/global RCM resources.
• Deep knowledge of revenue cycle management in private practice billing.
• Successful track record scaling technology-enabled RCM organizations.
• Strong understanding of workflow management, service line development, and operationalization.
• Proven leader prioritizing customer service and satisfaction.
• Skilled in data-driven decision-making, developing, monitoring, responding to, and reporting on relevant financial and operational KPIs.
• Strong influencing and interpersonal skills, with an ability to communication at all levels across the organization.
• Commitment to quality, integrity, accountability, and leading by example.
• Ability to travel domestically ~25% and internationally twice per year.
• Ability to work eastern time zone work hours.

#LI-REMOTE #LI-SF1