Vice President
RCM Operations
Updated on 2/5/2024
Modernizing Medicine

1,001-5,000 employees

Specialty-specific cloud platform for healthcare management
Company Overview
ModMed is a healthcare company that prioritizes patient-focused care by providing specialty-specific cloud platforms, including electronic health records (EHR) and practice management (PM) systems, as well as revenue cycle management (RCM) services. Their unique approach integrates clinical, financial, and operational software solutions, all designed to enhance patient care and streamline the work of medical professionals across various specialties. By reducing the burden of excessive typing and clicking, ModMed's intuitive solutions, available even on iPads, allow healthcare providers to focus more on the patient, bringing the human experience back into the exam room.

Company Stage

Seed

Total Funding

$400.9M

Founded

2010

Headquarters

Boca Raton, Florida

Growth & Insights
Headcount

6 month growth

2%

1 year growth

15%

2 year growth

38%
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
CategoriesNew
Operations & Logistics
Requirements
  • Bachelor’s Degree in business, healthcare management, or related field; Master’s Degree preferable; Lean Six Sigma or ISO knowledge a plus
  • Minimum of 10 years of progressive RCM leadership experience
  • Demonstrated experience leading BPO RCM operations at scale
  • Experience sourcing and managing offshore/global RCM resources
  • Deep knowledge of revenue cycle management in private practice billing
  • Strong understanding of workflow management, service line development, and operationalization
  • Skilled in data-driven decision-making, developing, monitoring, responding to, and reporting on relevant financial and operational KPIs
  • Ability to travel domestically ~25% and internationally twice per year
  • Ability to work eastern time zone work hours
Responsibilities
  • Direct the RCM Operations Team to meet established metrics and KPIs – customer KPIs, business financials, compliance, and company objectives
  • Create customer satisfaction by optimizing the current organization, integrating teams, developing unified processes and procedures, and directing daily operations with a client-performance-centric focus and full leverage of technology solutions
  • Direct, coordinate, and evaluate the performance of operational areas, and proactively initiate process & system improvements for the ongoing enhancement of service performance
  • Oversee and enhance the BPO vendor relationships to successfully manage the operation
  • Scale the operation: build out teams, processes, tools & systems as well as external/BPO partnerships that will allow this high-growth company to scale its RCM offerings quickly to clients in current specialties and as the company expands into new areas
  • Prepare financial forecasts, assist in the budgeting process, address variances & update forecasts throughout the fiscal year, manage ongoing P&L and expenses, plans for appropriate staffing and capacity management
  • Create and manage budgets that optimize investment, supports agreed-upon KPI’s, and strives for continuous efficiencies and process improvements
  • Mentor and guide direct reports to manage day-to-day operations and drive continuous improvement in workflows and processes
  • Collaborate, coordinate, and communicate across departments in support of a single voice and single “face” to the client
  • Represent the needs, issues, and opportunities of the RCM operations team to the senior management and executive team
  • Ensure adherence to all aspects of billing compliance regulations and policies
Desired Qualifications
  • Master’s Degree
  • Lean Six Sigma or ISO knowledge