Full-Time

IT Support Engineer II

Dallas, TX, In Office Position

Posted on 6/4/2024

Emburse

Emburse

501-1,000 employees

Provides spend management solutions and analytics

Financial Services
Data & Analytics

Mid

Dallas, TX, USA

Required Skills
Communications
Requirements
  • Bachelor’s degree in Computer Science or related field
  • Minimum of 3 years’ experience providing technical support in a Mac and Windows environments
  • Excellent written and verbal communication skills, in English
  • Strong problem-solving and analytical abilities
  • Strong technical background and the ability to explain complex technical information in simple, clear terms
  • Up-to-date technical knowledge with a passion for technology
  • Ability to follow policies and procedures, ability to cope with stress and work under pressure, function as a team player
  • Great attention to detail
Responsibilities
  • Provide ongoing technical support for staff and educate users to reduce reoccurring issues
  • Assist with account login issues or hardware problems such as a printer, phone, computer, etc.
  • Offer solutions to problems in a productive way
  • Work with Internet and VoIP providers to troubleshoot any Internet and VoIP issues within the office to avoid disruption
  • Troubleshoot and correct software problems, including routine training of users
  • Repair work equipment and replace parts as needed
  • Test new products, run regular maintenance checks, and keep up-to-date with information security issues
  • Ensure upgrades are properly installed
  • Monitor and maintain access to employee accounts and office access
  • Ensure timely deactivation of all accounts for employees exiting the organization
  • Manage access key fobs for the office as part of the onboarding and offboarding procedures
  • Maintain company email distribution lists, keeping them up to date
  • Provision, maintain an inventory of and provide support for IT equipment used by employees (desktops, laptops, accessories, etc.)
  • Maintain inventory of computers, laptops, mobile devices, hard drivers, power strips, chargers, storage cases, etc.
  • Maintain records of all software licenses
  • Work with the HR team to ensure all service accounts are set up and work equipment is ready for new hires’ first day
  • Maintain and expand the server and network infrastructure for a rapidly expanding user base
  • Create and maintain technical documentation. Including scripts and internal apps alongside the engineering team
  • Other duties as assigned

Emburse offers a suite of spend management solutions, utilizing intelligent automation and advanced analytics to optimize spending and ensure compliance across expense reporting, invoicing, and payments. The company's technologies include solutions for travel and expenses, recurring and high volume payments, AP and ACH payments, insight advisory, audit, and pay, all aimed at streamlining processes and enhancing spend visibility.

Company Stage

Seed

Total Funding

$120K

Headquarters

Portland, Maine

Founded

2015

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-3%

2 year growth

-8%