About the role

• Office location: 1701 N Market St #330, Dallas, TX 75202 (5 days in office required)


• Provide ongoing technical support for staff and educate users to reduce reoccurring issues
• Assist with account login issues or hardware problems such as a printer, phone, computer, etc. Offer solutions to problems in a productive way
• Work with our Internet and VoIP providers to troubleshoot any Internet and VoIP issues within the office to avoid disruption
• Troubleshoot and correct software problems, including routine training of users
• Repair work equipment and replace parts as needed
• Test new products, run regular maintenance checks, and keep up-to-date with information security issues. Ensure upgrades are properly installed
• Monitor and maintain access to employee accounts and office access
• Ensure timely deactivation of all accounts for employees exiting the organization
• Manage access key fobs for the office as part of the onboarding and offboarding procedures
• Maintain company email distribution lists, keeping them up to date
• Provision, maintain an inventory of and provide support for IT equipment used by employees (desktops, laptops, accessories, etc.)
• Maintain inventory of computers, laptops, mobile devices, hard drivers, power strips, chargers, storage cases, etc.
• Maintain records of all software licenses
• Work with the HR team to ensure all service accounts are set up and work equipment is ready for new hires’ first day
• Maintain and expand the server and network infrastructure for a rapidly expanding user base
• Create and maintain technical documentation.
• Including scripts and internal apps alongside the engineering team
• Other duties as assigned
• LI-LH1

What we’re looking for

• Bachelor’s degree in Computer Science or related field
• Minimum of 3 years’ experience providing technical support in a Mac and Windows environments
• Excellent written and verbal communication skills, in English.
• Strong problem-solving and analytical abilities
• Strong technical background and the ability to explain complex technical information in simple, clear terms
• Up-to-date technical knowledge with a passion for technology
• Ability to follow policies and procedures, ability to cope with stress and work under pressure, function as a team player
• Great attention to detail