Dartmouth Health

Academic health system and medical education

Emergency Dispatch Operator - Nights

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeLebanon, NH, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least one year of experience in a telephone-based customer service role or telecommunications experience is required.
The ability to use a computer and telephone for extended periods is required.
The ability to use multiple software programs and equipment in a fast-paced environment while assisting others is required.
Communication and interpersonal service skills, along with the ability to work independently and as part of a team, are required.
Initiative, self-accountability, organizational skills, and time-management skills are required.
Compliance with Dartmouth Health policies and standards related to the role is required.

Responsibilities

Receive, transfer, and place calls using appropriate telephone etiquette and standardized greetings.
Use listening, reasoning, problem-solving, quick-response, and comprehension skills when assisting callers.
Answer questions from external users and provide general information promptly and courteously.
Interact professionally with callers, patients, staff, internal users, and external customers while providing attention, support, and assistance.
Use computer, telephone, paging, and multiple mass-communication notification tools proficiently.
Perform switchboard processes accurately for emergency alarms, codes, and disaster incidents.
Respond efficiently and accurately to emergency codes, including Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
Perform other assigned duties.

Desired Qualifications

One year of telephone-based customer service experience in a healthcare environment is preferred.

Overview

Schedule is as follows:

Sunday: 11:30pm-8am

Monday: 11:30pm-8am

Tuesday: 11:30pm-8am

Wendesday: OFF

Thursday: OFF

Friday: 11:30pm-8am

Saturday: 11:30pm-8am

Dartmouth Health Benefits start the first day of employment.

Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.

Responsibilities

Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.

Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.

Promptly and courteously answers questions from external users and provides general information.

Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.

Demonstrates proficient computer and telephone/paging skills.

Demonstrates exceptional customer service skills.

Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.

Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.

Proficient in multiple mass communication notification tools.

Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.

Performs other duties as required or assigned

Qualifications

High School Diploma or Equivalent
One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.
Must be able to use computer/phone for extended periods of time.
Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
Complying with D-H policies and standards for all actions related to their role

Required Licensure/Certifications

None

About the Company

Dartmouth Health

Academic health system and medical education

Dartmouth Health runs New Hampshire’s largest private employer and a regional academic health system serving northern New England, with DHMC and a wide network of hospitals and clinics. It provides care through more than 2,000 providers across nearly every specialty, including the Dartmouth Cancer Center and Dartmouth Health Children’s. It blends clinical care with education and research by training about 400 residents and fellows each year with Dartmouth and the Geisel School of Medicine, and by conducting clinical trials with Geisel and the White River Junction VA Medical Center. Its goal is to deliver exceptional, personal care while advancing medicine and meeting the health needs of the communities it serves.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Lebanon, NH
Founded: Not listed

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