Web Experimentation and Operations Associate

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Web Experimentation and Operations Associate

Location: Remote – Chile
Work Arrangement: This is a fully remote (telecommute) position.
Employment Type: Independent Contractor (fixed term, full-time)
Industry: Technology & IT / Digital Marketing
Compensation: $2,167–$2,667 USD/month
Schedule: Full-time | Business hours (time zone to be confirmed with the client)
English Proficiency: C1 (Excellent spoken and written English)
Start Date: December 15, 2026

About the Role

Our client is a global financial technology company that serves consumers, small businesses, and mid-market companies worldwide. The team this role supports works on web experiences for mid-market offerings that help growing businesses manage financial operations, payroll, payments, and marketing in one place.
This is a full-time, fixed-term contract role through December 14, 2027, supporting the repeatable parts of mid-market web work, including hub pages, CMS-related work, and related web operations.
This is a support role. The engagement lead sets priorities, writes hypotheses, and makes decisions. You will build, check, update, and draft from templates and clear instructions, and flag anything that is unclear. Work is reviewed before it ships. The role does not include deciding test results, signing off on launches or tests, making budget or vendor decisions, managing employees, or publishing without approval.
This opportunity is ideal for a detail-oriented professional who is comfortable with experimentation setups, web QA, status tracking, and light automation, and who writes clear, short, accurate updates on time.

Why This Opportunity?

• Clear, defined work with templates, instructions, and review before anything ships.
• A mix of experimentation support, web operations, launch support, and light automation.
• Hands-on experience with mid-market web work at a global financial technology company.
• A support structure in which the engagement lead sets priorities and decisions, so you can focus on precise execution.

What You'll Do

Test and Offer Support (~45%)

• Set up experiments and offers in the company's internal experimentation and campaign platforms, following approved specs.
• QA each build in preview, across browsers and mobile, and log issues.
• Fill in the readout template with results from the analytics team and the test tool. The engagement lead writes the conclusion.
• Target one light test setup per month from month 3, growing over time.

Web Operations Hygiene and Launch Support (~40%)

• Keep status and dates current each week in Quickbase, Jira, and Airtable, and keep the web project register updated.
• Run UAT checklists on new and re-themed pages, log issues, and confirm fixes.
• Draft launch announcements and change notes from templates for approval.

Light Automation (~15%)

• Run and monitor existing scheduled reports, and flag failures.
• Build small reports and automations on request using Claude and approved tools, with review.
• Write a short note for each automation (what it does, what it reads, and who to ask).

Tools you will use include internal experimentation and campaign platforms, Adobe Experience Manager (AEM) and Edge Delivery Services, Contentstack, Quickbase, Jira, Airtable, Slack, Google Workspace, and Claude.

Qualifications

Required Qualifications

• 1-3 years of experience in marketing, web operations, or analytics.
• Strong attention to detail, and comfort following specs, templates, and checklists.
• Experience with spreadsheets and ticketing or work-management tools (Jira, Airtable, or similar).
• Clear, short, accurate, and on-time written updates.
• Asks for help early when something is unclear, rather than waiting.
• C1 English (excellent spoken and written English).
• Based in Colombia, Mexico, or Chile, and able to work fully remotely in a full-time capacity.

Preferred Qualifications

• Experience with A/B testing or personalization tools (Optimizely, Adobe Target, VWO, or similar).
• Day-to-day use of Claude or another AI assistant.
• Basic SQL or scripting.
• Familiarity with Quickbase, Adobe Experience Manager (AEM), or Contentstack.

Candidate Evaluation Considerations

To ensure success in this role, the following factors will be carefully evaluated during the selection process:

• Attention to detail and comfort following specs, templates, and checklists.
• Clear, short, accurate, and on-time written communication.
• Asking for help early when something is unclear, rather than waiting.
• Hands-on experience with spreadsheets and ticketing or work-management tools.
• Ability to work effectively in a support role, with work reviewed before it ships.
• Relevant experience in marketing, web operations, or analytics (1-3 years).
• C1 spoken and written English.
• Availability to work full-time and remotely from Colombia, Mexico, or Chile.

How Success Is Measured

• Experiments and offers go live accurately and on schedule, with QA issues caught before they reach production.
• Test readouts are complete on time, so the engagement lead can draw conclusions without missing inputs.
• From month 3, light test setups are delivered at the agreed monthly pace and increase over time.
• The team can rely on a current weekly view of status, dates, and the web project register.
• New and re-themed pages complete UAT with issues resolved before launch.
• Launch communications are ready for approval when needed, so releases are not delayed.
• Scheduled reports stay reliable, failures are flagged quickly, and new automations are documented for handover.
• The engagement lead can trust your written updates and early flags, with minimal rework.

Why Join Us

• Fully remote opportunity from Colombia, Mexico, or Chile.
• Competitive compensation: $2,167–$2,667 USD/month, depending on experience.
• A defined, full-time contract through December 14, 2027, with clear scope and review before work ships.
• A culture built on integrity, customer focus, inclusive collaboration, and continuous learning.

Important Notes

Applications may not be considered if candidates:

• Are not based in Colombia, Mexico, or Chile.
• Cannot work full-time in a fully remote arrangement.
• Do not have 1-3 years of experience in marketing, web operations, or analytics.
• Do not have C1 spoken and written English, or cannot deliver clear, short, accurate, on-time written updates.
• Are not detail-oriented, or are not comfortable working from specs, templates, and checklists.

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