Head of Condo Management

Development of Condo Management Program

• Lead the development of the Condo Management program
• Act as a Condo operations subject matter expert at Flow

Property Operations & Maintenance

• Oversee the day-to-day operations of condominiums, including building maintenance, safety, and security.
• Ensure all facilities and common areas are maintained to the highest standards.
• Coordinate with contractors, service providers, and vendors for repair, maintenance, and landscaping services.
• Conduct regular inspections to ensure compliance with safety regulations and identify maintenance needs.
• Contract Negotiation: Manage contracts with vendors such as maintenance crews, landscapers, cleaning staff, and security.
• Project Management: Oversee larger capital projects, such as exterior/interior renovations.

Financial Management

• Prepare and manage the portfolio’s annual operating budget, ensuring financial efficiency and cost control.
• Monitor accounts payable/receivable and ensure timely collection of condominium fees.
• Provide regular financial reports to the board or owners.
• Identify opportunities to improve operational efficiency and recommend cost-saving measures.

Staff Management

• Hire, train, and supervise on-site staff, including maintenance, cleaning, security personnel, and onsite managers.
• Develop and implement staff schedules, ensuring appropriate coverage for all shifts.
• Provide ongoing coaching and performance evaluations to maintain high service standards.

Compliance and Risk Management

• Ensure compliance with local regulations, bylaws, and safety protocols.
• Manage insurance claims and coordinate risk assessments with relevant stakeholders.
• Prepare for and respond to emergencies effectively, including handling disputes or crisis situations.

Election Management

• Organizing and running elections for the board of directors or HOA representatives across the portfolio.

Qualifications

• Bachelor’s degree in Property Management, Real Estate, Business Administration, or related field (preferred).
• 10+ years of experience in property or community management, preferably in residential or mixed-use properties.
• 5+ years running multiple properties.
• Strong knowledge of condominium bylaws, budgets, and financial reporting.
• Exceptional communication and interpersonal skills.
• Demonstrated leadership abilities with experience managing a team.
• Proficiency in property management software (e.g., Yardi, AppFolio) is a plus.
• Ability to multitask, problem-solve, and remain calm under pressure.
• Knowledge of local safety, fire, and building codes.