Tieto

IT services to accelerate business transformation

TAaaS Service Manager

IT OperationsPosted on Nov 12

Full-timeOstrava, CzechiaNo salary listedHybrid

About the Job

Requirements

At least five years of experience in a Service Manager or Customer Service Manager role.
Knowledge of ITIL service operations, including incident, request, problem, and change management.
Experience leading and managing one or two teams.
Knowledge of revenue, cost, and profit planning, monitoring, and reporting.
Fluent English.
Supplier management experience.
Risk management knowledge.
Security management knowledge.

Responsibilities

Lead two teams organized around the TAaaS architecture.
Monitor incidents, requests, and problems and oversee their resolution; plan changes.
Monitor service availability and profitability monthly and report to key stakeholders.
Ensure teams share common tools, processes, and knowledge.
Ensure teams perform regular yearly activities.
Review and approve supplier invoices.
Drive continuous improvement.

Desired Qualifications

ITIL certification.
JSM knowledge for monitoring incidents, requests, and problems and performing change management.
Knowledge of supporting or maintaining an ECM platform.
Experience with content and data preservation solutions.

Job Description

TAaaS Service Manager

Our Tieto Archiving as a Service (TAaaS) team maintaining our private cloud archiving platform is looking for new colleague.

Service manager will do in service operation:

Lead two teams that are organized around TAaaS architecture
Monitoring of incidents, requests, problems and their resolution. Change planning.
Monthly monitoring of service availability, profitability and reporting to key stakeholders
Make sure that teams have common tools, processes and knowledge
Make sure that teams perform regular yearly activities
Review and approve supplier's invoices
Continues improvement

Service manager must have knowledge and experiences:

ITIL operation: incident, request, problem change management
(5+ years' experience in SM or CSM role)
Leadership and management of one or two teams
Revenue, cost, profit planning, monitoring, reporting
Fluent English
Communication skills
Supplier management
Risk management
Security management

Nice to have:

ITIL certified
JSM knowledge to monitor incidents, request, problems and do change management
an ECM platform support/maintenance knowledge
an existing experience with content and data preservation solution(s)

Qualifications

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto

Stay alert to recruitment scams:
• Tieto only communicates via @tieto.com email addresses.
• We never ask candidates to pay fees or share financial details during recruitment.
• If you receive a suspicious message claiming to be from Tieto, don't respond — verify it via our official careers site.
• For more information visit Important Advisory Regarding Recruitment Fraud | Tieto Blog

About the Company

Tieto

IT services to accelerate business transformation

Tieto provides IT services to help businesses run more efficiently in a multi-sourcing, digital environment. Its offerings include consulting, system integration, cloud services, security, and industry-specific solutions across sectors such as energy, retail, finance, healthcare, and public sector. The company helps clients modernize their operations by combining business and IT transformation, data-driven insights, and managed services to enable digital experiences, compliant governance, and streamlined IT operations. Its approach differentiates itself through its emphasis on service integration and management (SIAM) in multi-vendor landscapes, end-to-end industry-focused solutions, and ongoing support that covers security, cloud orchestration, and transformation programs. Tieto’s goal is to help customers accelerate digitalization, improve efficiency, and realize cost predictability through integrated, secure, and scalable IT services.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Helsinki, Finland
Founded: 1968

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