Quality Assurance Senior Manager

Career Category

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you are part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

QA Sr. Manager, Quality & Risk Intelligence

Live

At Amgen, quality is more than compliance — it is a strategic capability that enables innovation, operational resilience, and trust across the product lifecycle.

This role offers a unique opportunity to influence enterprise-wide GxP risk strategy and advance predictive, preventive, and data-driven quality management capabilities within one of the world’s leading biotechnology companies. You will work at the intersection of quality, innovation, analytics, and operational excellence—helping transform how risks are identified, monitored, and mitigated across the global organization.

If you are passionate about modern quality systems, proactive compliance, and building scalable risk management capabilities that protect patients and enable innovation, this role offers meaningful impact and exceptional career growth opportunities.

Let’s do this. Let’s change the world.

In this strategic role, the QA Sr. Manager, Quality & Risk Intelligence will lead the development and evolution of Amgen's quality & risk intelligence capability, transforming quality and operational data into predictive insights that enable earlier identification, prioritization, and mitigation of emerging GxP risks. This role will serve as the future business product owner for quality & risk intelligence capabilities, partnering across Quality, Data & AI, Digital Technology, Operations, and other global stakeholders to define risk signals, predictive indicators, governance models, and scalable monitoring solutions.

Specific responsibilities include but are not limited to:

• Develop and maintain risk monitoring strategies to proactively identify emerging quality and compliance risks.

• Define and oversee Key Risk Indicators (KRIs), signal libraries, risk thresholds, and quality intelligence metrics to support data-driven decision making.

• Establish methodologies for identifying leading indicators and weak signals associated with emerging quality risk.

• Partner with Technology, AI, & Data Sciences teams to translate quality and risk needs into scalable data products, dashboards, predictive models, and AI-enabled monitoring capabilities.

• Serve as business product owner for future Quality & Risk Intelligence capabilities and GxP Control Tower solutions.

• Define business requirements, user stories, and risk intelligence use cases for digital product development.

• Drive adoption and business value realization for risk intelligence products across Quality and Operations.

• Influence strategic decisions through risk insights that support product quality, patient safety, supply continuity, and regulatory compliance.

• Partner with business functions to validate signal relevance and continuously improve predictive performance.

• Foster strong cross-functional collaboration and alignment across global teams and leadership forums.

Win

What we expect from you

We are all different, yet we all use our unique contributions to serve patients. The QA Sr. Manager professional we seek is an individual contributor leader with these qualifications:

• Doctorate degree & 10 years of Quality experience OR

• Master’s degree & 16 years of Quality experience AND

• 4 years of leading quality initiatives or processes across a global network

• English language fluency

• Experience in a pharmaceutical/drug/device manufacturing environment

• Ability to provide business-need-based coverage across US time zones, including the Pacific Time Zone.

Beyond that, additional preferred qualifications are:

• Advanced expertise in Quality Risk Management (QRM) principles, ICH Q9 and ISO 14971 application within GxP environments.

• Strong analytical mindset with ability to evaluate data-driven risk signals and business outcomes.

• Experience designing or leading enterprise risk monitoring or quality surveillance frameworks.

• Experience working with AI, machine learning, statistical modeling, or advanced analytics teams to solve business problems.

• Experience defining metrics, KRIs, dashboards, or performance monitoring frameworks.

• Experience with digital quality platforms, risk management tools, business intelligence dashboards, and quality analytics capabilities.

• Experience leveraging quality, operational, or compliance data to identify trends, risks, or performance opportunities.

What you can expect from us

As we work to develop treatments that take care of others, we work to care for our teammates’ professional and personal growth and well-being.

• Vast opportunities to learn and move up and across our global organization.

• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act.

• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits.

Apply now.

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.