Enterprise IT Support II Technician
Boston
Posted on 2/9/2024
Datadog

5,001-10,000 employees

Monitoring platform for cloud applications and services
Company Overview
Datadog stands out as a leading monitoring platform for cloud applications, offering comprehensive observability of data from various sources, which aids DevOps teams in preventing downtime and enhancing user experience. The company's culture emphasizes technical excellence and problem-solving, fostering an environment that encourages continuous learning and growth. With its unique ability to analyze and explore logs for rapid troubleshooting, Datadog holds a competitive edge in the industry, demonstrating its commitment to technical innovation and industry leadership.
Data & Analytics

Company Stage

Series D

Total Funding

$150.6M

Founded

2010

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

8%

1 year growth

15%

2 year growth

74%
Locations
Cambridge, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
IT & Security
Customer Success & Support
Requirements
  • 2+ years of experience in an IT Support role supporting a corporate environment
  • Experience supporting Apple devices such as Macbooks and iPads
  • Excellent verbal and written communications skills
  • Experience with G Suite and other common SaaS applications
Responsibilities
  • Provide best-in-class customer service and technical support for employees
  • Deploy laptops as part of onboarding and refresh cycles
  • Assist with new hire orientations
  • Guide and train entry-level team members
  • Handle general ticketing, account management, and problem escalation
  • Maintain hardware and software inventory
  • Support unified communications needs for employees
  • Create and maintain internal and user facing documentation
  • Participate in deployment and security related projects
  • Participate in the IT Support on call rotation
Desired Qualifications
  • Fascination with the way things work and ability to explain them in simple terms
  • Passionate about technology and willing to grow experience