F&B Attendant - Pool and Beach Bar

Job Description

As a Pool & Beach Server with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and hospitality that define our guest experience. Through your warm, attentive service and knowledge of our food and beverage offerings, you will ensure that guests enjoy a memorable and relaxing experience at our pool and beach areas, making every guest feel unique, valued, and well cared for.

Key Responsibilities

• Welcome guests warmly, present menus, and provide accurate information about food and beverage offerings.
• Take food and beverage orders accurately and serve them promptly in accordance with hotel service standards.
• Provide poolside and beachside service, ensuring guests receive attentive and efficient service throughout their visit.
• Recommend menu items, beverages, and promotions to enhance the guest experience and maximize revenue.
• Prepare and set up service stations, tables, trays, and other operating equipment before service.
• Ensure tables, sun loungers, poolside areas, and beach service areas are clean, tidy, and properly maintained.
• Process orders and payments accurately using the hotel’s POS system and follow established billing procedures.
• Coordinate with the kitchen and bar teams to ensure timely and accurate delivery of orders.
• Monitor guest satisfaction, respond promptly to requests, and handle guest concerns professionally, escalating issues when necessary.
• Follow all food safety, hygiene, sanitation, and health and safety standards, including pool and beach operating procedures.
• Maintain knowledge of menu ingredients, allergens, promotions, and responsible alcohol service requirements.
• Assist with stock replenishment, equipment handling, and end-of-shift cleaning and closing duties.
• Follow hotel policies, grooming standards, and departmental procedures while demonstrating the Fairmont values and Heartist culture.
• Perform any other reasonable duties assigned by the management team.

Qualifications

Qualifications & Experience

• Previous experience in a food and beverage service role, preferably in a hotel, resort, pool bar, or beach bar environment.
• Good command of spoken English; additional languages are an advantage.
• Knowledge of food and beverage service standards and basic POS operations.
• Strong communication and interpersonal skills.
• A guest-focused attitude with a friendly, professional, and service-oriented approach.
• Ability to work in a fast-paced outdoor environment and remain composed under pressure.
• Physically fit to stand and walk for extended periods and work in outdoor weather conditions.
• Flexible to work shifts, weekends, and public holidays

Additional Information

What is in it for you:

• Comprehensive medical coverage as per company policy.
• Enjoy meals on duty.
• All Heartist Card offering discounted room rates at Accor Worldwide for you, your family and friends.
• Enjoy special discounts at our restaurants and outlets.
• Benefit from a wide range of learning opportunities and development programs through our Academy.
• Build your career with opportunities to grow within the hotel and explore exciting career paths across Accor’s global network.
• Get involved in meaningful corporate social responsibility activities and contribute positively to our community and the world around us.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS