Full-Time
Patient Services Representative
Updated on 8/1/2026
Deadline 3/16/27
Cooper University Health Care
Compensation Overview
$18 - $29/hr
Voorhees Township, NJ, USA
In Person
Category
 Administrative & Executive Assistance (1) |
|---|
Required Skills
Epic (EHR)
Customer Service
Requirements
- At least one year of recent registration or billing experience working in a medical facility is preferred.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals is preferred.
- Experience with Epic is preferred.
- Excellent organizational, written and verbal communication, and teamwork skills are required.
- Demonstrated excellent customer service skills are required.
- A high school diploma or equivalent is required.
- NAHAM Certified Healthcare Access Associate certification is preferred.
- A customer service-oriented attitude and behavior, a pleasant and poised demeanor, and excellent phone etiquette are required.
- Excellent verbal and written communication skills are required.
- Proficiency in computer use is required.
Responsibilities
- Ensure quality patient scheduling, positive telephone etiquette, and customer satisfaction in support of the hospital's mission.
- Serve as the frontline contact for incoming patients.
- Greet and register patients, schedule appointments, collect point-of-service copayments, and provide general information to patients and their families using AIDET.
- Serve as the patient's non-clinical navigator during discharge coordination.