Job Description

How your day looks like:

To provide courteous, professional, efficient and flexible service at all times.
To perform all duties and tasks in the assigned Place of Work

To be entirely flexible and adapt to rotate within the different sub-department as assigned.
To perform all duties and tasks when rotated or assigned to another Department.
To be fully conversant with all services, activities, facilities Spa and F&B Promotions offered by the hotel and recommend to the guests.
To perform opening and closing procedures established for the Place of Work as assigned.

To have a thorough understanding and knowledge of pool and gym facilities, hours of operation, location of facilities, and emergency procedures.
To ensure that the Place of Work and surrounding area is kept clean and organized at all times.

To monitor operating supplies and reduce spoilage, breakage and wastage.
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Spa Manager and Director of Spa if no immediate solution can be found and assure follow up with guests.
To keep all keys signed out/ in a secure manner and return them at the course of duty.
To hand over to the Housekeeping Supervisor all Lost & Found items with full and detailed information
To have a complete understanding of the different cleaning products and their economical use.
To be familiar with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.
Ensures that health, hygiene and safety regulations are complied.
To be fully aware and conversant of Mondrian, values and goals and is responsible to integrate them in the day to day operation.
To be fully aware and conversant of Mondrian environmental Charter and is responsible to integrate them in the day to day operation.
To be fully aware and conversant of ISO 9001, ISO 14001 policies and procedures and responsible to integrate them in the day to day operation.
To collect and segregate the recyclable waste from the guest area.
To use the waste compactor from the garbage room while disposing the general waste.

General

To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
To report for duty punctually wearing the correct uniform at all times as per the grooming standards.
To maintain a high standard of personal appearance and hygiene at all times.
To maintain a good rapport and working relationship with employees in the Place of Work and all other departments.
To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
To fully support the Departmental Training Function in the Department assigned.
To respond to any changes in the Housekeeping Department function as dictated by the hotel.
To project at all times a positive and motivated attitude and exercise self control.
To provide a courteous and professional service at all times.

OCCASIONAL DUTIES:

To assist in carrying out quarterly, bi-yearly, annual inventory of operating equipment.
To carry out any other reasonable duties and responsibilities as assigned by the Pool and Fitness supervisor, Assistant spa manager and Director of Spa.

JOB TASKS:

Performs all duties in a timely and professional manner
Turns in lost and found items throughout shift according to hotel procedures
Cleans and maintains the restrooms, changing rooms and the Gym in the Pool deck area.
Monitors and maintains appropriate inventory of pool towels throughout shift, obtaining clean towels from the laundry and returning dirty towels
Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
To attend daily briefing in Pool and Fitness conducted by Spa Manager, Spa director or supervisor.
To collect Task Sheet, Keys & Tools from the Spa, pool and fitness office & return them at the end of the shift.
To ensure that you sign out and in for the keys.
Adheres to all gym area safety standards, including safety procedures for adverse weather conditions
Demonstrate how to carry out various exercises and routines
To keep an eye on people indulging in recreational activities on the pool
Proactively identify hazards or potential hazards and take measures to prevent accidents
Promptly communicates food and beverage service requests to pool Food and Beverage Servers
Cleans, maintains, and positions pool furniture
Picks up trash and dirty towels and repositions chairs throughout shift
Applies excellent guest relations skills when interacting with guests
Watch clients do exercises and show or tell them correct techniques to minimize injury and improve fitness
Explain and enforce safety rules and regulations on sports, recreational activities, and the use of exercise equipment
Promptly communicates food and beverage service requests to pool Food and Beverage Servers
Cleans, maintains, and positions gym furniture
Picks up trash and dirty towels and repositions chairs throughout shift
Applies excellent guest relations skills when interacting with guests
Performs all duties in a timely and professional manner
Turns in lost and found items throughout shift according to hotel procedures
Cleans and maintains the restrooms, changing rooms and the Gym in the Pool deck area.
Monitors and maintains appropriate inventory of gym towels throughout shift, obtaining clean towels from the laundry and returning dirty towels
Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
Knowledgeable of hotel facilities and services to answer guest inquiries.
Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
Identify and report defects throughout the gym area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.

Knows the location and contents of First Aid Kit and has basic Knowledge of the principles and practices first aide.
Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
Responsible for maintaining cleanliness of gym and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.

Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
Knowledgeable of hotel facilities and services to answer guest inquiries.
Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
Identify and report defects throughout the pool deck area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.

Work closely with other departments that are essential to ensuring a positive guest experience.

RULES AND RESPONSIBILTIES:

Do not leave your work section without hand over to a reliever
Keep the pantry and the service lift areas closed always
Keep the pantry and the service area clean and neat
Do not lend anyone your key
To follow all the procedures of the key signing in and out
Clean and care of your equipment as directed
Follow safety rules while at work
Do not give out guest names or room numbers
Not to throw away anything that guests leave lying around
Watch for suspicious behavior, and report unusual moves
Watch closely for fire or any incident
Do not eat in guest areas
Not to carry on small talk with others while on duty
Do not use guest towels for cleaning
Not to put your hands in the waste bin when emptying it
Report any breakages or damages to the Housekeeping.
According to the Hotel needs, you might be required to work in any of the areas of the properties.

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Lifeguard/Pool Attendant

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