Regional Maintenance Director

Overview

Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets. Headquartered in Dallas, Texas, Willow Bridge proudly employs over 5,500 team members, has built over 200,000 apartments and manages 220,000 units for its clients. To learn more, visit willowbridgepc.com.

Responsibilities

• Coordinate and conduct assessments and inspections of incoming properties, providing cost estimates for correcting capital deficiencies and deferred maintenance. 

• Assist in preparing budgets for new acquisitions and oversee the implementation of policies, preventative maintenance programs, and Emergency Action Plans for each community. 

• Provide direct oversight, coordination, and post-incident supervision during emergencies such as fires, floods, or other major property damage events, ensuring safety, mitigation, documentation, and timely recovery in alignment with company SOPs.

• Support Business Managers and Regional Property Managers with annual budgets and service contract bids. 

• Evaluate service ticket completion and enhance service levels, addressing resident reviews and developing action plans as needed. 

• Ensure compliance with unit turn programs, required annual inspections, and company policies. 

• Establish and manage regional vendor lists, evaluating vendors annually based on quality and pricing. 

• Analyze financial statements to establish trends and predict future monetary needs. 

• Ensure Maintenance Supervisors comply with company SOPs and assist them in preparing for property visits and inspections. 

• Communicate standards for cleanliness and overall appearance of community areas. Periodically inspect contractor and vendor work to verify quality and compliance. 

• Collaborate with the Regional Training Director to maximize training opportunities and encourage maintenance team participation in events. 

• Provide feedback on Maintenance Supervisors' performance and communicate company policies. 

• Schedule floating maintenance personnel, assist in hiring maintenance staff, and participate in RMD team meetings. 

• Develop future maintenance leadership through teaching and coaching, manage compliance documentation, and update policies as needed. 

• Manage capital projects when dedicated support is unavailable, coordinating with CapEx project managers for timely completion. 

• Additional duties may be assigned.

Qualifications

• Minimum 5 years as a Maintenance Supervisor in multi-family maintenance and facilities. 

• Ability to lead, coach, train, and develop on-site maintenance teams. 

• Capable of managing minor capital repairs and projects through all phases from scoping to close-out. 

• Familiarity with Mechanical, Electrical, Plumbing, Fire & Life Safety, Elevator, and other building systems relevant to the portfolio. 

• Experience in environmental remediation and knowledge of property insurance claim processes required. 

• Must be available for emergency site response. 

• Knowledgeable of city, state, and federal codes related to multifamily housing maintenance, and able to comply with local HOA and architectural control requirements. 

• Strong understanding of OSHA regulations. 

• High school diploma or equivalent required, along with excellent verbal and written communication skills. 

• Valid driver's license and proficiency in Microsoft Office and Google applications needed.

Benefits

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.

Typical base compensation range depending on experience: $150,000 per year USD