Branch Operations Supervisor - Commercial Lines
$100k - $125k/yr+ Bonus potential + 401(k) employer match
Junior
Bachelor's
Dana Point, CA, USA+50 moreMore locations: Alhambra, CA, USA | Lake Forest, CA, USA | Santa Ana, CA, USA | Temple City, CA, USA | Aliso Viejo, CA, USA | Altadena, CA, USA | Monrovia, CA, USA | Long Beach, CA, USA | West Hollywood, CA, USA | San Fernando, CA, USA | Newport Beach, CA, USA | Arcadia, CA, USA | Los Angeles, CA, USA | San Gabriel, CA, USA | Pasadena, CA, USA | Burbank, CA, USA | Irvine, CA, USA | Rosemead, CA, USA | Westminster, CA, USA | San Clemente, CA, USA | Encino, Los Angeles, CA, USA | Studio City, Los Angeles, CA, USA | Tustin, CA, USA | Van Nuys, Los Angeles, CA, USA | Hollywood, Los Angeles, CA, USA | Laguna Hills, CA, USA | North Hollywood, Los Angeles, CA, USA | North Tustin, CA, USA | Torrance, CA, USA | Laguna Niguel, CA, USA | Glendale, CA, USA | South Pasadena, CA, USA | La Cañada Flintridge, CA, USA | Toluca Lake, Los Angeles, CA, USA | South El Monte, CA, USA | El Monte, CA, USA | Laguna Beach, CA, USA | Laguna Woods, CA, USA | San Juan Capistrano, CA, USA | Monterey Park, CA, USA | San Marino, CA, USA | Mission Viejo, CA, USA | Sierra Madre, CA, USA | Anaheim, CA, USA | Universal City, Los Angeles, CA, USA | San Diego, CA, USA | Sherman Oaks, Los Angeles, CA, USA | Rancho Santa Margarita, CA, USA | Beverly Hills, CA, USA | Costa Mesa, CA, USA
HybridOne day in the office each week at a branch location; employees within 50 miles of a branch may be required to work onsite.
Insurance
About the job
Requirements
- At least 2 years of industry experience with deep, wide-ranging industry knowledge.
- All required active licensing, including an active property and casualty license.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- A high school diploma or equivalent.
Responsibilities
- Directly manage Account Team staff, including assigning tasks, managing workflows, monitoring and improving performance, scheduling, staffing, training, staff development, communication and support, and compliance with processes, policies, and procedures.
- Manage Account Management staff, monitor performance, and provide coaching.
- Ensure compliance with human resources processes and policies.
- Ensure productivity, efficiency, quality, and service standards.
- Manage staff days-off calendars to maintain service continuity.
- Ensure appropriate staffing levels and recommend adjustments.
- Participate in interviewing and make hiring recommendations.
- Prepare and deliver performance evaluations.
- Provide coaching, consultation, and training.
- Encourage the growth and development of personnel.
- Develop future branch operations leaders through succession planning.
- Promote company culture and improve employee engagement.
- Identify performance gaps and implement corrective actions.
- Monitor and interpret performance data.
- Maintain transparent communication with leadership.
- Develop and ensure compliance with core work processes.
- Implement and enforce company policies.
- Maintain high technical competence and industry expertise.
- Continuously improve management and leadership skills.
- Develop and maintain positive, productive relationships with leadership, peers, co-workers, and employees.
- Demonstrate integrity and leadership.
About the company
Insurance Office of America (IOA) is a large, privately held insurance broker offering property and casualty coverage, employee benefits, and personal lines, along with risk management services and insurtech solutions. It works by employing licensed brokers who assess clients’ risks, design customized insurance programs, and place coverage with a network of insurance carriers, often including ongoing risk management support and technology-enabled tools to monitor and optimize policies. IOA differentiates itself through its private ownership, scale with over 60 offices and 1,300 associates in the U.S. and U.K., and its emphasis on risk management and insurtech innovation, rather than relying on a single carrier or product. Its goal is to help clients protect assets, manage risk, and control costs through comprehensive coverage, expert guidance, and technology-enabled services.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Longwood, Florida
Founded
1988
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Simplify's Take
What believers are saying
- IOA closed All Risk Insurance Group in June 2026, adding South Florida distribution.
- IOA acquired Insurance Queen assets in March 2026, extending personal-lines scale.
- Paul Sullivan became first Chief Growth Officer, sharpening pipeline generation and M&A execution.
What critics are saying
- January 2026 breach exposed data for 12,913 people, fueling lawsuits and regulator scrutiny.
- September 2025 Simply IOA cut 66 roles, signaling integration pressure and margin discipline.
- IOA's 2020 defamation fight shows recurring partner conflict, threatening culture and retention.
What makes Insurance Office of America unique
- IOA launched IOA 2.0 in May 2025 with MDP and Navacord capital.
- IOA keeps founder leadership: Heath Ritenour, Jeff Lagos, and Rob Motley remain.
- IOA spans 60-plus offices nationally, strengthening local coverage and cross-selling.
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Benefits
- Health Insurance
- 401K with employer match
- Paid Holidays
- Paid Vacation
- Paid Sick Leave
- Remote Work Options
- Hybrid Work Options
- Community Service Commitment