Full-Time

Sr. Customer Success Manager

Smartsheet

Smartsheet

1,001-5,000 employees

Cloud-based collaboration platform


$105000 - $145000

Incentive Opportunity, RSU Stock Grant

Senior, Expert

Remote in USA

Required Skills
Sales
Requirements
  • Extensive experience managing Fortune 100 / Global Accounts
  • Extensive experience with XaaS model with a focus on Customer Success
  • History of building successful relationships with VP and C-Level customer contacts
  • Advanced business acumen (e.g. Financial, Value, Strategy)
  • Project Portfolio Management (PPM) knowledge and experience (Preferred)
  • Smartsheet Product and System Administrator Certification (or ability to obtain within 3 months of hire)
  • Reside on the West Coast
Responsibilities
  • Develop and execute comprehensive engagement strategies and joint-success plans across assigned accounts
  • Make data-driven decisions to mitigate risk, increase adoption and uncover new opportunities
  • Be a product expert
  • Serve as a strategic partner, guiding customers to outcomes-based value with our platform
  • Align to and document customer use cases that support business critical functions and/or competitive advantages
  • Seek out and develop relationships with customer executives
  • Perform Quarterly and Executive Business Reviews
  • Build relationships and drive positive change across internal teams, working closely with Sales, Support, Product and Training as a catalyst for continuous improvement and customer advocacy
  • Met or exceed quarterly goals (e.g. Net Dollar Retention) and MBOs
  • Be a thought leader - helping us improve and scale our business while providing mentorship to emerging CS talent
  • Perform other duties as assigned

Company Stage

N/A

Total Funding

$149.8M

Headquarters

Bellevue, Washington

Founded

2005

Growth & Insights
Headcount

6 month growth

4%

1 year growth

16%

2 year growth

31%

Benefits

Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.

Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.

An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.

Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.

An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.

Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.

INACTIVE