Highgate

Hospitality and travel-focused venture capital

General Manager

Business & StrategyUpdated on Nov 10

Full-timeDickson City, PA, USANo salary listedIn-person

About the Job

Requirements

At least 6 years of progressive experience in a hotel or related field; alternatively, a four-year college degree and at least 4 to 5 years of related experience; or a two-year college degree and at least 5 to 6 years of related experience.
Be able to exert up to 20 pounds occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Effectively communicate verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Attend all hotel-required meetings and training.
Maintain regular attendance as required by the hotel schedule.
Maintain high standards of personal appearance and grooming, including wearing a nametag.
Comply with hotel standards and regulations to encourage safe and efficient hotel operations.
Anticipate, prevent, identify, and solve problems effectively.
Understand and evaluate complex information and data from various sources to meet appropriate objectives.
Maintain confidentiality of information.

Responsibilities

Tour operating departments daily and make adjustments as needed through department heads.
Conduct weekly staff meetings, including training sessions presented by managers and the General Manager using the hotel’s effective-training steps, and review prior and upcoming sales and operations efforts.
Meet financial review dates and corporate-directed program deadlines.
Hold monthly financial reviews with department managers, M.I.D.s, and available supervisors.
Ensure department heads maintain budgeted productivity levels and follow hotel-standard checkbook accounting procedures.
Develop managers for future advancement through competency training and corporate-sponsored training programs.
With the Director of Sales, conduct daily HHBR meetings focused on prospecting and existing-account calls and their potential business results.
Contribute to hotel sales by calling on top accounts, meeting clients, hosting luncheons and receptions, and meeting on-site contacts regularly.
Participate in scheduled Manager on Duty coverage.
Maintain direct contact with management trainees and monitor their development.
Follow hotel policies and procedures, and train new managers to ensure compliance.
Oversee and assist with the hotel budget process as required.
Ensure each department trains employees in service standards using the hotel’s effective-training steps, including the Garden Standard of the Week training.
Promote a positive, team-oriented, guest-focused environment through employee development and motivation.
Inspect rooms at least weekly with the Housekeeping Manager and Property Engineer.
Ensure invoices are processed daily through the accounts-payable process.
Ensure monthly financial-document information is sent to Corporate Office in compliance with the accounting calendar.
Maintain the cleanliness and physical condition of the property through inspections and preventive-maintenance programs with department managers.
Ensure employees interact with guests, managers, and coworkers attentively, courteously, and efficiently.
Prepare monthly forecasts of hotel revenues and line-item expenses, analyze prior and projected data, and produce an accurate reforecast.
Conduct management interviews and follow hiring procedures; ensure managers follow standards for interviewing and hiring departmental staff.
Interview final candidates for vacant hotel management positions before offers are extended.
Conduct performance appraisals for Executive Committee members and ensure managers follow appraisal standards for their staff.
Motivate, coach, counsel, and discipline management personnel, and ensure managers follow standards for counseling and disciplinary steps with staff.
Ensure employees receive fair and equitable treatment under hotel policies and procedures.
Meet on-property contacts and potential clients touring the property to support sales efforts.
Be present in public areas during peak periods to greet guests and offer assistance.
Ensure procedures for hotel-safe security and monthly safe audits are followed.
Ensure monthly credit meetings are conducted and actively participate in hotel credit and collection policies.
Complete required corporate training modules and become certified to deliver required training.
Ensure all scheduled meetings take place on the property.
Perform other duties as requested by the Vice President or Regional Director of Operations.

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Fairfield Inn Scranton

949 Viewmont DriveDickson City, PA 18519

Overview

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel for the Select Service Division.

Responsibilities

Tour the operating departments daily, making adjustments as needed via department heads.
Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
Meet all financial review dates and corporate directed programs in a timely fashion.
Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
Develop managers for future advancement through competency training and corporate sponsored training programs.
In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
Participate in required M.O.D. coverage as scheduled.
Maintain direct contact with and monitor the development of management trainees.
Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
Oversee and assist in the Highgate Hotel budget process as required.
Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
Ensure complete processing of invoices daily by using the A/P process.
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
Perform any other duties as requested by the Vice President or Regional Director of Operations.
Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
Be in the public areas during peak times, greeting guests and offering assistance as needed.
Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
Complete required corporate training modules, and become certified to train those as required.
Ensure that all scheduled meetings take place on the property.

Qualifications

At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.

Benefits

Highgate offers the following benefits package for this position:

Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Please click here for additional benefit details for the states of Washington, Colorado, and California.

Posting Date

This job opening was posted on 11/5/26 and will remain open for at least 75 days.

About the Company

Highgate

Hospitality and travel-focused venture capital

HTV is the venture capital arm of Highgate, funding early-stage and growth-stage technology companies that serve the hospitality and travel industries, with a focus on Seed and Series A rounds in North America and Europe. It backs startups in areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, and restaurant tech, providing capital and strategic support to help them scale. HTV stands out by combining hospitality domain expertise with venture funding, leveraging Highgate’s asset base of over 500 owned or managed hotels, 84,000+ rooms, and more than $20 billion in assets under management to accelerate portfolio growth. Its goal is to grow tech-enabled hospitality and travel ecosystems by aligning portfolio company success with Highgate’s network, resources, and strategic interests.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: Not listed

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