eCommerce Operations Associate

About iRESTORE

iRESTORE is a fast-growing direct-to-consumer brand in the beauty and wellness space, focused on helping customers restore confidence through safe, effective, and technology-led solutions for hair regrowth, skin, and body care.

iRestore has been featured by leading health, wellness, and technology publications for our innovation, products, and customer impact. Explore the latest features and see why more people are paying attention to iRestore:

• Forbes featured the iRestore Hair Growth System and its FDA-cleared red light therapy technology

• WIRED reviewed the iRestore Elite Laser Hair Growth System and shared firsthand testing insights

• Esquire highlighted iRestore’s innovation in the red light therapy and wellness space

• Innerbody Research published an in-depth review of the iRestore system and user experience

As we scale into a global wellness brand, we are focused on strengthening the customer journey across every touchpoint. By combining data, experimentation, creative strategy, and continuous optimization, we are building an in-house creative engine to support the next phase of customer acquisition, brand growth, and performance marketing. If you’re excited about joining a fast-growing brand making an impact in the wellness and technology space, we’d love to hear from you!

About the Role

iRESTORE is looking for a detail-oriented, proactive eCommerce Operations Associate to support our marketplace business, with a primary focus on Amazon. You’ll help improve product listings, coordinate A/B tests, maintain our Amazon Storefront, manage creative workflows, and keep performance reporting accurate and up to date. Working closely with our eCommerce and Creative teams, you’ll turn priorities into organized, timely execution.

The ideal candidate has hands-on Amazon experience, strong analytical and project coordination skills, and an AI-first mindset, using tools and automation to work efficiently while checking the accuracy and quality of the output.

Responsibilities

• Listing Optimization & A/B Testing Reporting: Coordinate and execute listing improvements across product titles, bullet points, descriptions, images, and A+ content.

• Maintain a structured A/B testing calendar aligned with priorities set by the eCommerce team.

• Coordinate test assets, set up eligible experiments, monitor progress, and document results and recommendations.

• Implement approved winning content and maintain a record of listing changes.

• Amazon Storefront Management: Maintain the Amazon Storefront, including adding new products, updating assets, and organizing product collections.

• Build and refresh seasonal and promotional pages using approved creative and messaging.

• Check product links, featured offers, and desktop/mobile presentation before and after updates go live.

• Listing Audits & Compliance Support: Conduct regular manual and AI-assisted audits across Amazon and other marketplace listings.

• Verify product information, imagery, attributes, approved claims, brand consistency, and alignment with approved pricing.

• Identify listing errors, suppressed content, pricing discrepancies, and potential compliance issues; resolve routine issues and escalate those requiring approval

• Track corrective actions through completion and verify that updates appear correctly.

• Creative Project Coordination: Coordinate static and video creative projects from brief through approval and delivery.

• Use ClickUp to maintain project details, owners, deadlines, feedback, and approval status.

• Collaborate with designers and cross-functional partners to ensure assets meet marketplace specifications and approved briefs.

• Organize final assets and confirm the correct versions are published.

• Performance Tracking & Analytics: Help maintain the Weekly Amazon Scorecard, KPI sheets, and recurring marketplace reports.

• Pull and organize data from Amazon reports and dashboards, checking for accuracy and completeness.

• Monitor sales, traffic, conversion, and keyword trends; flag meaningful changes and potential issues.

• Summarize findings clearly, including recommended follow-up actions.

• Market & Keyword Research: Research competitor listings, positioning, pricing, creative, and keywords.

• Identify content gaps and optimization opportunities to support new launches and existing products.

• Turn research into clear recommendations and creative inputs for the eCommerce team.

• AI & Process Improvement: Use AI tools to support audits, research, reporting summaries, and content preparation.

• Validate AI-generated findings against source data and approved product information.

• Document recurring workflows and identify opportunities to reduce manual work and improve consistency.

Qualifications

• 2+ years of experience supporting Amazon Seller Central, marketplace operations, or eCommerce account management.

• Hands-on experience with Amazon listings, A+ content, and Storefront updates.

• Familiarity with Amazon A/B testing and basic performance metrics, including traffic, conversion rate, and sales.

• Strong Excel or Google Sheets skills and comfort working with recurring reports.

• Experience using ClickUp or a similar project management platform.

• Practical experience using AI tools to improve daily workflows.

• Strong written English, attention to detail, and reliable follow-through.

• Ability to work independently, manage multiple priorities, and communicate blockers early.

• Availability for agreed working-hour overlap with our US-based team.

• Nice to Have: Experience with Amazon Search Query Performance reports and keyword research tools.

• Exposure to Walmart, Target, Best Buy, Nordstrom, or other third-party marketplaces.

• Experience coordinating creative assets for beauty, wellness, or consumer products.

• Familiarity with workflow automation and marketplace reporting tools.

Our Core Values and what we build our culture around:

• WE THINK BIG: We have a forward-thinking, growth mindset and always consider the big picture in our decisions

• PROACTIVE PROBLEM SOLVER: We use our problem-solving and analytical skills to make data-informed decisions

• WE ARE COMFORTABLE BEING UNCOMFORTABLE: We work together to iron out improvements or changes to achieve goals

• OPEN & HONEST COMMUNICATION/FEEDBACK: We communicate and share feedback with each other with radical candor and transparency

• CONTINUOUS LEARNING & IMPROVEMENT: We are always improving the way we work and challenging each other to bring new ways of thinking to the table

• WE TAKE OWNERSHIP & ACT WITH URGENCY: We take complete accountability for our goals and take swift & effective action to reach them.

Our Company Benefits:

• Competitive hourly rate, commensurate with experience

• Remote-first opportunity

• PTO + paid holidays

• Stipends for fitness and continuous learning

• Discounts on iRESTORE Products

• High-visibility role with opportunities for career growth

• Collaborative, fast-moving team that values initiative and ideas

• And more!

iRESTORE is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.