Marriott International

Manages and franchises hotels around the world

Butler

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeIndiaNo salary listedIn-person

About the Job

Requirements

A high school diploma or General Educational Development equivalent is preferred.
The role requires the ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
The role requires standing, sitting, or walking for an extended period or an entire work shift.
The role requires compliance with company policies, confidentiality requirements, quality assurance expectations, and professional appearance standards.

Responsibilities

Provide personalized service and attention to fulfill guest needs, including delivering coffee and tea upon request.
Prepare notes about new arrivals and communicate important guest preferences to the hotel operation.
Coordinate with the front desk to prepare VIP rooms, verify room keys, and double-check that room details meet guest expectations and requests.
Coordinate with the front desk to escort early arrivals and VIP guests to their rooms.
Be present during guest check-in to anticipate guest needs.
Complete butler flags entered into local systems by reservation, sales, and other departments.
Send pre-arrival emails.
Work closely with Guest Services and Engineering on guest requests.
Pick up laundry requests from guests, follow up on laundry delivery, and return laundry promptly.
Report accidents, injuries, and unsafe work conditions to the manager.
Follow company policies and procedures, maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships and support the team in reaching common goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.

Desired Qualifications

No related work experience is required.
No supervisory experience is required.
No license or certification is required.

POSITION SUMMARY

Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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