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Four Seasons

Luxury hotel management with branded residences

Housekeeping Night Manager

Cleaning & Custodial ServicesPosted on Nov 9
Full-timeHawaii, USA$77.6k - $85.7kIn-person

About the Job

Requirements

  • At least two years of management experience in laundry or housekeeping.
  • Ability to read and write English.
  • Must have valid authorization to work in the United States at the time of application.
  • The role requires a physically active work capacity.
  • Availability to work evenings, weekends, and public holidays as operational needs require.

Responsibilities

  • Manage a shift of Housekeeping staff to ensure guest rooms and public areas are cleaned to exacting standards.
  • Interview and train Housekeeping staff, conduct performance evaluations, and discipline staff when needed.
  • Ensure the daily labor report and bi-weekly payroll submission are accurate and complete.
  • Ensure communication and follow-up on problems, guest requests, or special requirements.
  • Schedule staff and make or coordinate daily work assignments.
  • Oversee the start of each shift and monitor daily assignments to ensure productivity and quality standards are met, staff are supported, and guest needs are met.
  • Inspect all areas of responsibility daily, including a number of guest rooms.
  • Resolve customer complaints and handle guest interactions with hospitality and professionalism, accommodating special requests whenever possible.
  • Respond accurately and promptly to guest requests; interact with guests in person and by phone.

About the Company

Four Seasons

Luxury hotel management with branded residences

Four Seasons manages a global network of luxury hotels, resorts, and branded residences under the Four Seasons name, typically without owning the real estate. It earns mainly through management fees tied to hotel revenue and operating profit, plus licensing and fractional ownership fees. Its differentiator is a strict focus on quality, service, culture, and brand, with offerings like branded residences and Four Seasons Residence Clubs that blend hotel services with ownership. Its goal is to maintain leadership in luxury hospitality by delivering exceptional guest experiences, expanding premium properties globally, and offering distinctive ownership that ties guests to the Four Seasons lifestyle.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Toronto, Canada
Founded
1993

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