Principal Operations Coordinator

West Creek 7 (12077), United States of America, Richmond, Virginia

Principal Operations Coordinator, Receivables Research and Resolution

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Client Ops role may be the role for you! You must be within 50 miles driving distance from our Capital One hub location in Richmond, VA.

Capital One’s Treasury Management Receivables products accelerate the collection and availability of funds critical to the success of our Commercial and Small Business customer base while also providing essential data and information reporting. Through the use of technological advancements, strategic partnership networks and highly talented associates, we offer solutions that provide our customers greater scale, control and cost savings than can be attained through conducting these services themselves.   

Capital One is currently in search of a Principal Coordinator to serve as a Receivables Research and Resolution associate within the Treasury Management Fulfillment organization. This individual will be a member of a small team focused on researching and resolving reported Lockbox defects, examining trends, handling exceptions, and serving as a point of escalation to our internal partners. 

Job Description & Responsibilities:

• Execute required research associated with inbound Salesforce cases 

• Work closely with internal and external partners to coordinate tactical actions and communications 

• Process exception items that are unable to be handled by our third-party vendor 

• Assist with maintaining and auditing control effectiveness

• Respond to all vendor inquiries in order to provide clear processing instructions 

• Proactively identify, communicate and participate in any process enhancement opportunities 

• Leverage exceptional decision making skills and follow procedures in order to mitigate risk 

• Assist with project work, as needed

• Detail oriented, professional attitude, reliable

• Possess strong organizational and time management skills

• Strong problem solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills

• Ability to communicate effectively verbally and in writing

• Ability to interact with employees and vendors in a professional manner

• Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot 

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP) 

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go towww.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of the hub location based in 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in Banking Operations 

Preferred Qualifications:

• Bachelor’s Degree or Military experience

• 1+ years of experience in Commercial Banking 

• 1+ years of experience in Treasury Management

• 1+ years of experience with Salesforce 

• 1+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

#CommOps

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).