Full-Time
Casino Service Representative
Caesars Entertainment
10,001+ employees
Operates casinos, resorts, and entertainment venues
No salary listed
Southaven, MS, USA
In Person
 Retail (1) |
|---|
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- High school diploma or General Education Degree (GED)
- Minimum one year experience as a Cashier or Teller, handling large sums of money and transactions
- Must be at least 21 years of age and able to obtain a Mississippi gaming permit
- Must be able to do simple math
- Can type at least 20 words per minute
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Must be able to read, write, speak and understand English
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Must be able to respond to visual and aural cues
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Must be able to stoop, bend, as well as maneuver through all areas of the department
- Must be able to work standing for long periods of time with frequent standing in one location
- Must be able to work under pressure to handle long guest lines, customer demands and complaints
- Must be able to tolerate a smoking environment with loud noises
- Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers
- Casino Services Representative provides excellent guest service and players club related functions for all Total Reward card members.
- Performs monetary transactions for all casino customers.
- Cashes checks, chips, coins, and coupons. Issues Jackpots to the slot department. Issues table fills and receives credits to table games.
- Loads or replenishes NRT machines as needed.
- Maintains accurate records of all transactions per gaming regulations, company/department policy, and internal controls.
- Function as a general cashier or specialty banker (main, check, or chip bank) based upon business demands, ability, and experience while taking care of all Total Rewards related functions.
- Possess excellent verbal and written communication skills, excellent computer skills and be proficient with the use of CMS and WINet.
- Excellence in applying problem-solving, critical thinking and decision-making abilities in a fast paced environment is required.
- Maintain the accountability of the cashiers' cage in accordance with Horseshoe's internal controls, requirements of the State Gaming Commission, and internal policies and procedures.
- Create exciting atmosphere for guests, following all Spotlight behaviors.
- Make suggestions to improve Customer Service within the department.
- Data entry into CMS ensuring accuracy on all accounts.
- Assist in preparation of reports as requested.
- Responds professionally and calmly in all situations.
- Works at the counter to assist guests with information and promote the benefits of the Total Rewards Program.
- Maintain confidentiality of all matters regarding guests, team members, and the business operation.
- Assist in support of bus operations; preparation of documentation and greeting arriving buses.
- Must know and understand Title 31 and cross train in all areas.
- Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
- Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs and provides fast, flawless service.
- Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
- Promotes Total Rewards programs and card membership.
- Provides a warm farewell and thanks guests for visiting.
- Cashes checks, chips, coins, and coupons; issues Jackpots to the slot department; issues table fills and receives credits to table games
- Loads or replenishes non-player tracking (NRT) machines as needed
- Maintains accurate records of all transactions per gaming regulations, company/department policy, and internal controls
- Function as a general cashier or specialty banker (main, check, or chip bank) based upon business demands, ability, and experience while taking care of all Total Rewards related functions
- Data entry into Customer Management System ensuring accuracy on all accounts
- Assist in preparation of reports as requested
- Responds professionally and calmly in all situations
- Works at the counter to assist guests with information and promote the benefits of the Total Rewards Program
- Assist in support of bus operations; preparation of documentation and greeting arriving buses
- Cross training in all areas and understanding Title 31 rules
- Promotes Total Rewards programs and card membership
- Maintain confidentiality of all matters regarding guests, team members, and the business operation
- Create exciting atmosphere for guests, following Spotlight behaviors
- Maintain accountability of the cashiers' cage in accordance with internal controls and state gaming commission requirements
- Checks for satisfaction and uses the Service Recovery process to resolve problems when they exist
- Provides a warm farewell and thanks guests for visiting
Caesars Entertainment operates a global portfolio of casinos, hotels, and entertainment venues. Its core business is gaming and hospitality, with casinos offering table games and slot machines, plus lodging, dining, live shows, and conventions. The product is the overall gaming and resort experience: guests gamble, stay, eat, and enjoy entertainment across properties worldwide. Caesars Palace in Las Vegas and other destinations anchor the brand. The company grew through acquisitions (notably Harrah’s over Caesars, and later Eldorado Resorts) to become a leading gaming and hospitality group. Its business model combines casino gaming revenue with hotel stays, hospitality services, and event-driven entertainment, leveraging a recognizable brand and scale to attract high-traffic destinations. The goal is to provide a comprehensive leisure and entertainment experience while sustaining growth and resilience in a competitive gaming industry.
Company Size
10,001+
Company Stage
IPO
Headquarters
Las Vegas, Nevada
Founded
1973
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See people who can refer or advise you
Simplify's Take
What believers are saying
- July 28, 2026 Q2 revenue rose to $3.0 billion despite softer Las Vegas.
- Regional revenue jumped 9.4% in Q2 2026, offsetting Strip weakness.
- Fertitta's $17.6 billion acquisition, announced May 28, 2026, gives shareholders $31 cash.
What critics are saying
- Nevada fined Caesars $7.8 million in November 2025 over Bowyer compliance failures.
- New Jersey fined Caesars Sportsbook $296,715 on August 21, 2026 for responsible-gaming violations.
- Cayuga Nation sued Caesars in June 2026 over reservation betting; licensing risk intensifies.
What makes Caesars Entertainment unique
- Caesars Rewards spans casinos, sportsbooks, hotels, and Fertitta restaurants.
- Caesars owns iconic Strip assets: Caesars Palace, Paris, Flamingo, Horseshoe.
- Caesars Digital combines iGaming, sportsbook, and retail partnerships like Westgate SuperBook.
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Benefits
Flexible Work Hours
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Holidays
Remote Work Options
401(k) Retirement Plan
401(k) Company Match
Growth & Insights and Company News
6 month growth
↑ 8%1 year growth
↑ 8%2 year growth
↑ 8%New Jersey regulators fine Caesars Sportsbook almost $300K over responsible gaming rule violations. News Editor Last updated: 21 August, 2026 Ad Disclosure Why Trust Us Caesars Sportsbook has been ordered to pay more than $296,000 after New Jersey regulators found the company broke several rules designed to support responsible gambling. The New Jersey Division of Gaming Enforcement assessed a $251,250 civil fine and told Caesars to give up another $45,465.38, according to an order from the state Attorney General's Office and Department of Law and Public Safety. The two payments add up to $296,715.38. Caesars agreed to the $251,250 penalty. The sportsbook will be required to pay the full amount after receiving an invoice from the Division of Gaming Enforcement. Regulators first took action against Caesars on August 5, 2026. The latest order makes that enforcement action final and says the sportsbook failed to comply with several New Jersey regulations covering responsible gaming. However, the document does not explain what Caesars did to violate those requirements. It gives no details about affected customers or individual transactions and does not say when the conduct happened. There is also no explanation for how officials reached the two financial amounts. The order does not show how much of the $251,250 fine relates to each violation, while the calculation behind the $45,465.38 disgorgement is also left unspecified. Caesars faces mounting regulatory penalties across multiple states. The New Jersey case follows other regulatory action involving Caesars in major US gambling markets. In Nevada, Caesars Entertainment agreed in November 2025 to a proposed $7.8 million fine stemming from compliance failures linked to convicted illegal bookmaker Mathew Bowyer. Nevada regulators alleged unsuitable operating practices connected with Bowyer's activity at Caesars Palace. As part of that proposed settlement, Caesars faced additional conditions on its gaming approvals. The company had also introduced remedial measures, with much of that work involving improvements to its anti-money laundering program as well as additional employee training and awareness. Bowyer operated an illegal bookmaking business and handled more than $325 million in wagers from Ippei Mizuhara, the former interpreter for baseball star Shohei Ohtani. He also admitted laundering money and failing to report $4 million in income to the IRS. Massachusetts regulators separately fined Caesars Sportsbook $10,000 in March 2026 for offering a prohibited betting market during UEFA Euro 2024. The sportsbook allowed customers to wager on the total number of red cards issued during the tournament. Six bets from three customers were placed on that market, representing $8,270 in total stakes. Caesars was one of five sportsbooks penalized by Massachusetts regulators at the time, with fines across the operators totaling $80,500. Featured image: Caesars Entertainment via website About ReadWrite's Editorial process. The ReadWrite Editorial policy involves closely monitoring the gambling and blockchain industries for major developments, new product and brand launches, game releases and other newsworthy events. Editors assign relevant stories to in-house staff writers with expertise in each particular topic area. Before publication, articles go through a rigorous round of editing for accuracy, clarity, and to ensure adherence to ReadWrite's style guidelines.
Meals on Wheels America, Caesars Entertainment and The Just One Project partner in local hunger relief initiative. Aug 18, 2026, 16:22 ET The organizations are working together to combat food insecurity across Southern Nevada Key Facts at a Glance: * Who: Meals on Wheels America, Caesars Entertainment and The Just One Project's Food Rescue Alliance * What: Meals on Wheels America is donating food from its National Conference to fight food insecurity across Southern Nevada * When: August 17 - 20, 2026 * Where: Las Vegas, Nevada LAS VEGAS, Aug. 18, 2026 /PRNewswire/ - Meals on Wheels America, the national leadership organization supporting approximately 5,000 community-based providers addressing senior hunger and isolation, Caesars Entertainment and The Just One Project, a local Meals on Wheels provider, are proud to announce their collaboration to assist members of the Southern Nevada community struggling with food insecurity. Meals on Wheels America, which is hosting its 52nd Annual Conference and Expo at Caesars Palace in Las Vegas this year, is donating surplus food from the four-day conference through Caesars Entertainment's partnership with The Just One Project and its Food Rescue Alliance. Surplus food will be repackaged and redistributed throughout Southern Nevada. This partnership enables The Just One Project to repackage and provide prepared meals that remain after meetings, conventions and events to families, seniors, nonprofit partners and community organizations in need throughout Southern Nevada. This model, executed through The Food Rescue Alliance program, helps increase access to quality, ready-to-eat meals while reducing unnecessary food waste in the region. "Our mission at Meals on Wheels America is to make sure no senior is left without the nutritious meals and moments of connection they need and deserve, and fighting food insecurity at scale is always top of mind for us," said Ellie Hollander, president and chief executive officer of Meals on Wheels America. "We're proud to join Caesars Entertainment and The Just One Project in their fight against food insecurity in the Southern Nevada community during our annual conference in Las Vegas this year." "We are proud to partner with these incredible organizations to expand the impact of The Just One Project and help strengthen the communities we serve," said Kiersten Flint, SVP of Corporate Social Responsibility and Internal Communications at Caesars Entertainment. "By bringing together businesses and nonprofits around a shared purpose, we're creating meaningful change while advancing our commitment to corporate social responsibility and sustainability." "Partnership is what allows us to turn resources into real impact," said Brooke Neubauer, founder and chief executive officer of The Just One Project. "Through our Food Rescue Alliance partnership with Caesars Entertainment, food prepared for events like the Meals on Wheels America Annual Conference can continue serving a purpose long after the event ends. By rescuing unused, untouched, prepared food, we're able to extend its impact and provide quality meals to families, seniors and community partners throughout Southern Nevada. We're grateful to Meals on Wheels America and Caesars Entertainment for working alongside us to ensure good food continues to serve our community." About Meals on Wheels America Meals on Wheels America is the leadership organization supporting approximately 5,000 community-based providers across the country dedicated to addressing senior hunger and isolation. Powered by a trusted volunteer workforce, this network delivers a comprehensive solution that begins with a meal and is proven to enable independence and well-being through the additional benefits of tailored nutrition, social connection, safety and much more. Through public awareness, funding, programming, education, research and advocacy, Meals on Wheels America empowers local providers to strengthen their communities, one senior at a time. At a time when demand for Meals on Wheels services is growing, and many seniors are left waiting, Meals on Wheels America is dedicated to helping End the Wait(R) and ensuring every senior who needs Meals on Wheels gets it. For more information, or to locate a Meals on Wheels provider near you, visit mealsonwheelsamerica.org. You can also find Meals on Wheels America on Facebook, Instagram, LinkedIn, Threads, Bluesky, TikTok and X. About Caesars Entertainment, Inc. Caesars Entertainment, Inc. (NASDAQ: CZR) is the largest casino entertainment company in the U.S. and one of the world's most diversified casino entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through the development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars(R), Harrah's(R), Horseshoe(R) and Eldorado(R) brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards(R) loyalty program, the company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Know When To Stop Before You Start.(R) Gambling Problem? Call 1-800-GAMBLER. For more information, please visit www.caesars.com/corporate. About The Just One Project The Just One Project is a Southern Nevada nonprofit committed to increasing access to food, resources, and supportive services that help individuals and families build greater stability. Through its two pillars, Food for All and Community Connect, the organization takes a holistic approach to addressing the needs of the community. Food for All provides access to fresh, nutritious food through programs designed to meet people where they are, while Community Connect connects clients to housing assistance, workforce development, youth programs, and other supportive resources. Together, these programs address immediate needs while creating pathways toward long-term stability and self-sufficiency. Learn more at thejustoneproject.org. SOURCE Meals on Wheels America
N.J. Sports betting hits record $816.9M handle in July 2026. August 18, 2026 New Jersey sportsbooks handled $816,851,302 in bets during July 2026, the largest July total in state history, according to figures from the New Jersey Division of Gaming Enforcement. The handle was up 23.0% from a year earlier and produced $96,957,749 in revenue for operators. The state collected $20,006,397 in tax on that revenue. New Jersey raised its online sports betting tax rate to 19.75% from 13% during 2025, so July's collection is not directly comparable to prior years assessed under the older rate, though the effective rate on July's revenue came to roughly 20.6%, according to the division's figures. Handle recovers after a World Cup dip. Sportsbooks kept an 11.87% hold on July's bets, a sharp rebound from June, when the hold had fallen to 6.24% as bettors across the country cashed parlays tied to World Cup group-stage favorites. New Jersey's July recovery mirrored what New York, Kansas and other states reported once World Cup knockout rounds began breaking those same tickets. Handle has grown 39.2% over the past three Julys, with this July alone adding $152.9 million over July 2025. Revenue rose 29.7% year over year, according to the division. A brand breakdown that diverges from the headline. New Jersey also publishes a brand-by-brand breakdown of combined online sports betting and casino revenue, a level of detail few other states disclose. That combined total reached $371,621,326 in July, up 15.1% year over year, but growth rates varied widely beneath that figure, according to the division's data. bet365 grew more than 13 times faster than DraftKings, and Golden Nugget grew nine times faster, the data shows. Hard Rock Bet, BetRivers and Bally Bet all posted growth rates well above the 15.1% market average, while the two largest brands in New Jersey's online gambling market both grew more slowly than the market overall. FanDuel still leads, DraftKings growth slows. FanDuel remained the dominant brand in July, with $94.5 million representing 25.4% of all combined online revenue in the state and growth of 19.7%, ahead of the overall market pace, according to the division. DraftKings, the second-largest brand at $73.7 million, grew just 5.7%, the slowest rate among major brands that did not post a decline. In dollar terms, bet365 added $5.2 million in year-over-year revenue compared with DraftKings' $4.0 million gain, according to the data, even though bet365's overall revenue is roughly a sixth the size of DraftKings'. Caesars is the only major brand to decline. Caesars posted $20,721,193 in July, down 4.1% from $21,603,169 a year earlier, making it the only major brand in the state to lose ground. Ocean also declined, by 13.4%, though from a smaller revenue base, according to the division's figures. The decline put Caesars behind a direct competitor for the first time in recent memory. Hard Rock Bet, which competes with Caesars in both the casino and sportsbook segments, grew 37.6% and posted $20,842,250 in July, edging past Caesars. A year earlier, Caesars had led Hard Rock Bet by more than $6 million. How the market is structured. New Jersey's data also breaks brands into two categories that most other states do not distinguish. Third-party brands, which hold no casino license of their own and instead operate under a market-access agreement with an Atlantic City property, accounted for roughly two-thirds of the state's online gambling revenue in July and grew 16.8% year over year. FanDuel, DraftKings, bet365, BetRivers, Golden Nugget and Fanatics all fall into this category, according to the division. Casino brands, meaning products the Atlantic City casinos operate directly under their own names, accounted for just 2.3% of the market, the data shows, reflecting a market in which the licensed casinos largely collect market-access fees while third-party operators run the sportsbooks and casino apps that drive most of the growth. New Jersey remains the third-largest sports betting market in the country. The state's reporting has drawn attention from analysts elsewhere as other states weigh their own betting tax structures and market rules, including in New York, where a 51% betting tax has held as an iGaming bill stalls, and in Colorado, which recently capped sportsbook deposits and banned credit cards. Football season, which brings a heavier betting volume than the summer months, will test whether bet365 and Hard Rock Bet can sustain their growth rates and whether DraftKings can reaccelerate in the market it has led since New Jersey legalized sports betting in 2018. Reporting sources: rg.org
New Jersey gaming revenue reaches $678.1M in July. New Jersey gaming revenue reaches $678.1M in July vanja mitic august 17, 2026 latest casino and gambling news. New Jersey's regulated gambling market generated $678.1 million in total gaming revenue in July 2026, an 11.9% increase from $606.2 million in the same month last year. The result pushed year-to-date revenue to $4.20 billion, up 6.9% from $3.92 billion through July 2025. All three major gambling segments recorded year-over-year growth during July. Atlantic City's nine casino hotels reported $304.2 million in casino win, internet gaming generated $276.9 million, and sports wagering gross revenue reached $97 million. The July figures also added to a period of higher tax collections for the state. Total gross revenue taxes reached $92.2 million during the month and $592.7 million through the first seven months of 2026. Separately, gaming taxes for New Jersey's 2026 fiscal year reached a record $925.7 million, an increase of 42.3% from the previous fiscal year. Atlantic City casinos record strongest July since 2012. Revenue from physical casino floors increased 7.1% from the $284.1 million reported in July 2025. Through July, casino win totaled $1.72 billion, representing 3.1% growth from the comparable 2025 period. Slot machines accounted for $226.1 million of July casino win, an increase of 6.2%, while table games produced $78.1 million, up 9.5%. "In July, Atlantic City's summer season hit its stride-the casinos achieved their best July casino win since 2012," James Plousis, chair of the New Jersey Casino Control Commission, said. Eight of Atlantic City's nine casinos increased their year-over-year revenue. Borgata recorded the highest casino win at $81.6 million, up 2.1%. Caesars posted the largest percentage increase, rising 34.6% to $25.3 million. Bally's was the only property to report a decline, with revenue falling 13.7% to $12.2 million. July also became the first month of 2026 in which revenue from physical casinos exceeded internet gaming revenue. Online gaming sets another monthly high. Internet gaming continued its longer-term expansion despite finishing behind retail casino win for the month. Online casinos and their partners generated $276.9 million in July, setting a monthly record and increasing 12% from $247.3 million a year earlier. Year-to-date internet gaming win reached $1.87 billion, 14.5% above the $1.63 billion recorded during the first seven months of 2025. FanDuel, operating in partnership with Golden Nugget, led online casino revenue in July with $61.7 million, an increase of 18.5%. DraftKings, which operates through a partnership with Resorts, followed with $48.1 million. The latest monthly result follows substantial online casino growth during the previous year. Internet gaming revenue totaled $2.91 billion in 2025, 22% more than in 2024. Revenue during the first half of 2026 reached $1.59 billion, while online casino revenue for the fiscal year increased 15%. New Jersey increased its tax rate on online casino and sports betting revenue to 19.75% on July 1, 2025. The previous rates stood at 15% for internet gaming and 13% for online sports betting. Land-based Atlantic City casino revenue remains subject to an 8% rate, while retail sportsbook earnings carry an 8.5% tax. The 19.75% rate means operators pay $197,500 in state tax for each $1 million in digital gaming revenue, compared with $150,000 under the previous online casino tax rate. Former Gov. Phil Murphy had initially proposed a 25% rate before lawmakers settled on the lower figure during budget negotiations. Sports betting jumps in July as annual total trails 2025. As published in New Jersey Division of Gaming Enforcement's report, sports wagering gross revenue reached $97 million for July, up 29.7% from $74.8 million in July 2025. The stronger monthly performance did not erase the decline recorded over the first seven months of the year. Year-to-date sports wagering revenue totaled $609.9 million, down 2.7% from $626.8 million during the same period in 2025. Online sportsbooks accounted for $94.6 million of July's betting revenue. More than $30 million of sportsbook revenue came from betting connected to the FIFA World Cup. FanDuel's online sportsbook, operating through the Meadowlands Racetrack, generated $32.8 million and led the market. DraftKings followed with $25.6 million. BetFanatics, partnered with Bally's, generated $10.6 million, while BetMGM, partnered with Borgata, recorded $8.8 million. The combination of casino, online gaming and sports wagering revenue allowed New Jersey to pass $4 billion in statewide gaming revenue earlier in the calendar year than ever before. "Statewide total gaming revenue eclipsed $4 billion faster than in all prior years, contributing over $540 million in gaming tax revenue for critical programs that benefit senior and disabled residents in every county of New Jersey," Plousis said. The state's broader tax picture also reflects the higher digital gaming tax rates introduced last year. Gaming taxes reached $925.7 million during fiscal year 2026, while additional revenue from parking, hotel activity and forfeited winnings brought the Casino Revenue Fund to $937.3 million. Casino gambling taxes paid by Atlantic City casinos and their online partners flow into the fund, which finances programs for eligible senior citizens and people with disabilities. Programs supported through the fund include hearing aid assistance and pharmaceutical aid, while state lawmakers decide how funding is distributed each year. Atlantic City also retains its exclusive position as New Jersey's location for land-based casino gambling. Lawmakers did not move forward this year with a proposal asking voters to consider allowing slot machines elsewhere in the state. The market is expected to face additional regional competition as three full-scale casinos planned for New York City move forward, with two in Queens and one in the Bronx.
Nevada regulators lack access to casino AML filings. Thursday, August 13, 2026 1:45 PM Photo: Resorts World Las Vegas (courtesy) * Brian Joseph, Casino Reports Email, LinkedIn, and more This isn't the first time casinos on the Las Vegas Strip have been embroiled in an anti-money laundering scandal. About a decade ago, Las Vegas Sands, then the operator of The Venetian, and Caesars Entertainment both were under fire for lapses in reporting suspicious transactions. Sands paid the federal government $47.4 million for failing to file Suspicious Activity Reports about Zhenli Ye Gon, an alleged international drug trafficker who was once The Venetian's largest cash bettor. Caesars paid FinCEN an $8 million civil penalty for failing to appropriately police its private gaming salons, allowing what the agency called "some of the most lucrative and riskiest financial transactions to go unreported.