Concierge

Job Description

The Concierge is responsible for delivering exceptional, personalized guest service by assisting with a wide range of requests and inquiries throughout a guest’s stay. This role serves as a key resource for information, coordination, and recommendations related to dining, transportation, entertainment, and local attractions. The Concierge contributes directly to guest satisfaction and the overall reputation of the hotel by ensuring every interaction is handled with professionalism, efficiency, and attention to detail.

• Welcome guests warmly and serve as a primary point of contact throughout their stay.
• Anticipate guest needs, learn their preferences, and offer personalized recommendations and experiences.
• Provide accurate information about hotel amenities, services, operating hours, daily activities, and local offerings.
• Arrange restaurant reservations, transportation, local attractions, entertainment, tours, and other guest experiences; confirm details and special requests.
• Respond to inquiries in person, by phone, and electronically with urgency and professionalism while managing competing requests.
• Document guest preferences, requests, reservations, and special arrangements to support consistent service and accountability.
• Coordinate with Front Desk, Housekeeping, Bell Staff, Food & Beverage, and other teams to ensure requests are fulfilled smoothly.
• Follow up with guests, resolve concerns discreetly, and apply sound service recovery to meet or exceed expectations.
• Support notable guests and special arrivals with tailored amenities, itineraries, and personal touches.
• When assigned, manage pre-arrival planning by contacting guests, capturing preferences, coordinating arrangements, preparing itineraries, and handing off details to operating teams.

Qualifications

• High school diploma or equivalent required; hospitality or tourism education preferred
• Previous experience in hotel guest services, concierge, or customer service role preferred
• Strong knowledge of local area attractions, dining, entertainment, and transportation options
• Excellent communication, interpersonal, and problem-solving skills
• Ability to multitask and remain composed in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency with hotel systems and reservation platforms is a plus

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training