AAA Club Alliance
Automotive membership and travel services
Commercial Auto Claims Adjuster
More locations: Washington, USA | Kansas, USA | Pennsylvania, USA | Oregon, USA | Delaware, USA | Iowa, USA | California, USA | Washington, DC, USA | Vermont, USA | Connecticut, USA | Texas, USA | Montana, USA | Florida, USA | New Hampshire, USA | Nevada, USA | South Carolina, USA | South Dakota, USA | Georgia, USA | Arizona, USA | Mississippi, USA | Tennessee, USA | Virginia, USA | Arkansas, USA | Minnesota, USA | Colorado, USA | Nebraska, USA | Rhode Island, USA | Utah, USA | Kentucky, USA | West Virginia, USA | New York, NY, USA | Maryland, USA | Wisconsin, USA | Maine, USA | Massachusetts, USA | North Carolina, USA | Oklahoma, USA | Missouri, USA | Ohio, USA | New Jersey, USA | Indiana, USA | Louisiana, USA | Michigan, USA | Illinois, USA | Alabama, USA | Idaho, USA
Remote within the United States, excluding Hawaii and Alaska. Must be authorized to work indefinitely in the US.
About the job
- A high school diploma/GED or at least one year of customer service experience in a virtual environment using internet, phone, and chat features.
- Must hold adjuster licenses for all applicable states or obtain them within 90 days of completing the provided licensing training.
- Basic math skills, moderate computer skills, and technical aptitude to use a variety of software applications.
- Must meet work-from-home requirements, including internet speeds and a designated workspace.
- Ability to type 30 words per minute.
- Strong customer service skills for internal and external customers.
- Strong analytical, problem-solving, and organizational skills, with the ability to prioritize and multitask effectively.
- Strong oral and written communication skills.
- Strong negotiation skills.
- Must be able to work flexibly between 7:00 a.m. and 7:00 p.m. Pacific Time, including weekends and/or holidays.
- Contact insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage; explain the claims process, next steps, and outcomes; and serve as the primary point of contact for auto physical damage questions.
- Investigate, evaluate, negotiate, and settle first- and third-party auto and property damage claims from start to finish.
- Take inbound customer calls and maintain an inventory of pending claims.
- Conduct coverage and liability investigations.
- Advise customers about available benefits, coverages, and liability outcomes.
- Coordinate and oversee the claims process while keeping customers informed.
- Negotiate damage estimates and supplements.
- Validate vehicle reparability and monitor repairs.
- Arrange towing, storage, and rental vehicles as needed.
- Handle subrogation and total loss responsibilities.
- Ensure adherence to insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance.
- Ensure compliance with applicable state regulations and policy provisions through required file documentation and correspondence.
- Support other claims areas as needed.
- Travel as needed for divisional, team, and other in-person meetings.
- Fulfill business needs, which may include investing extra time and helping other teams.
- A bachelor's degree.
- Two or more years of customer service experience; prior insurance claims experience is also preferred.
- Bilingual ability.
- Auto physical damage training and/or I-CAR or SCLA enrollment.
- Contribute actively to team success.
About the company
AAA Club Alliance is a membership organization providing roadside assistance, automotive services, insurance, travel planning, financial products, and member discounts across its operating territory. It serves drivers, travelers, households, and businesses through digital channels, contact centers, local stores, car care locations, and affiliated service operations. The organization brings together several regional AAA clubs and trade names under a shared operating structure. Teams work across roadside service, automotive repair, insurance, travel, membership support, retail operations, financial services, technology, marketing, and corporate functions.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A