Full-Time

Service Onboarding Training Specialist

Automotive Aftersales

Updated on 9/4/2026

Lucid Motors

Lucid Motors

5,001-10,000 employees

Designs and manufactures luxury electric vehicles

No salary listed

Company Historically Provides H1B Sponsorship

Southfield, MI, USA

In Person

Category
Training (1)
Required Skills
Customer Service

Get referred to Lucid Motors

See people who can refer or advise you

Requirements
  • Three to five years of experience in service and/or parts training, operations, or customer service; automotive or electric vehicle experience is preferred.
  • A strong, engaging presentation and facilitation presence, with active listening and the ability to adapt content quickly for diverse audiences.
  • Proven experience developing and delivering operational training.
  • Strong understanding of service processes, customer service standards, and parts management.
  • Excellent presentation and facilitation skills with the ability to engage diverse audiences.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Problem-solving mindset and attention to detail.
Responsibilities
  • Deliver a comprehensive onboarding program through in-person, virtual, and e-learning formats for new service hires.
  • Ensure new employees have the correct system access, including dealer management systems, parts ordering, and diagnostic tools, by coordinating with information technology and tracking access approvals.
  • Guide employees through their first 90 days by providing milestones, check-ins, and resources to accelerate their integration.
  • Create training materials, including manuals, presentations, videos, and e-learning modules.
  • Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns.
  • Work directly with service teams in the field to reinforce training and provide on-the-job coaching.
  • Identify and address knowledge gaps through continuous feedback and support.
  • Develop and maintain a feedback loop with field teams to improve training content and delivery.
  • Demonstrate flexibility in response to shifting priorities in a fast-paced environment.
Desired Qualifications
  • Automotive or electric vehicle experience.

Lucid Motors designs and builds luxury electric vehicles in the United States for environmentally conscious customers who seek high performance and long range. It develops its own EV technology in house, including advanced motors and efficient designs that enable longer ranges with fewer batteries, making cars lighter and more sustainable. Lucid sells directly to consumers, bypassing traditional dealerships to control the entire experience from design and manufacturing to sales and service. The goal is to transform the automotive industry by advancing sustainable technology and delivering luxury, high-performance EVs with reduced environmental impact.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Newark, California

Founded

2016

Get referred to Lucid Motors

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 revenue rose 56% to $405 million, with deliveries up 19%.
  • Lucid ended Q2 2026 with $3.0 billion liquidity and runway well into 2027.
  • France launch with Emil Frey and Paris Motor Show debut broadens Europe reach.

What critics are saying

  • August 28, 2026 recall covered 27,185 Airs, eclipsing all 2025 deliveries.
  • June 2026 layoffs cut 18% of U.S. staff after a prior 12% round.
  • Gravity seat defects, production halts, and delayed cheaper EVs threaten Lucid's survival.

What makes Lucid Motors unique

  • Lucid's in-house EV stack still leads the industry in efficiency and range.
  • The Air's OTA software architecture turned the August 2026 recall into a fixable patch.
  • Lucid's Saudi PIF backing and Arizona-Saudi vertical integration separate it from startup peers.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Family Medical Leave

Remote Work Program

Health & Wellness - Dental Benefits, Disability Insurance, Flexible Spending Account (FSA), Health Insurance Benefits, Life Insurance, Vision Benefits, Fitness Subsidies

401(K)

Paid Volunteer Time

Paid Holidays

Paid Sick Days

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

2%

2 year growth

0%
PR Newswire
Sep 3rd, 2026
Lucid partners with Emil Frey France to launch Air sedan and Gravity SUV ahead of Paris Motor Show debut

Lucid Group has partnered with Emil Frey, a leading European automotive group, to enter the French market. The collaboration combines Lucid's import operations with Emil Frey France's automotive expertise to deliver premium customer experiences. Lucid will retain full control of its brand and commercial strategy, whilst Emil Frey France's Import Division provides operational support. The partnership will facilitate the launch of Lucid's electric vehicle range in France, including the Air sedan and Gravity SUV. France represents a key pillar in Lucid's European expansion strategy. The company will debut at the Paris Motor Show in October 2026, marking its official market introduction. Emil Frey France sold over 193,170 vehicles in 2025 and generated consolidated revenues of €4.7 billion.

Electrek
Aug 30th, 2026
Lucid's 'fire risk' recall was for LED lights & already fixed by a July software update.

Lucid's 'fire risk' recall was for LED lights & already fixed by a July software update. A number of headlines have made a big deal out of Lucid's recall of 27k vehicles for an apparent fire risk. But the problem had to do with an electronic fuse controlling LED lights, and a software update distributed last month already fixed the overheating issue. A long as Electrek has existed, media has loved to make a big deal out of any time the word "fire" is mentioned anywhere near an electric car. Despite that gas cars catch fire at a drastically higher rate than EVs, media pays inordinate attention to single anomalous incidents with EVs and completely ignores the 200,000 gas car fires in the US per year. And so, here we are again, with Lucid issuing a recall, labeled "Fire Risk Warning," for 27,185 Lucid Air vehicles from model year 2022-2026. The recall is accompanied by a warning for owners to park outside until the fix can be applied. And of course, most headlines are going with that - Lucids have a fire risk, you better park outside because oooh, these newfangled devices are just sooo scawwy. It's a problem with exterior lights, nothing EV-related. But the problem probably isn't what you think it is. What Lucid found is that the software for low-voltage exterior lighting - which is to say, exterior LEDs - didn't properly protect against overcurrent. Advertisement - scroll for more content In certain situations, too much current can be sent to the LEDs, which could cause overheating, which could then result in smoldering/smoking or potentially fire. The lighting current is controlled by an "eFuse," rather than a traditional automotive fuse, which means that it can be controlled by software. So... you can just fix it with a software update. And since Lucid vehicles are connected to the internet and can update via the internet, most of those vehicles had already been updated before this recall notice was even filed. The problem was already fixed in July. The fix was applied in the 2.10.0 software update, released in July. The new software reduces amperage to the circuits, and if a fault is detected, doesn't continually attempt to re-energize the light, which could previously cause overheating. As of August 20th, 20,719 of the affected vehicles had already had their software updated, and 6,466 still needed to apply the update. So far, over the course of the last 3 years, Lucid has identified a total of 3 fire events that seem to be connected with this issue, all related to the vehicle's front lighting. The last was in March 2025. There have also been 4 events involving smoke in the last year, and 33 warranty reports that seem related to wiring harness damage. So update your software instead of parking outside. While Lucid does recommend owners to park outside until the fix is applied, that's just a matter of standard recall language. The actual fix is simply to apply an already-available software update. So if I had a choice between those two, I'd just apply the update. But if for some reason you can't apply the update right now, go ahead and park outside until you find wifi or cellphone service. Owners who have not applied the update will receive a recall notice in the mail, probably sometime in October. But since that's plenty of time for you to apply your software update, you might as well go do that now. Now - we can talk about how great it is that hardware problems can be solved by software fixes, which is pretty cool (we've seen Tesla do this many times). But we can also talk about how software-defined vehicles can be sent out onto the road with errors like this, and maybe companies will feel less necessity to ensure that everything is rock-solid bulletproof before releasing the vehicle. But it's not like we've never seen really dumb, really dangerous issues with really cheap fixes kicked down the road before by traditional automakers before, so maybe everyone just chill out a little and update your software, ok? Charge your electric vehicle at home using rooftop solar panels. Find a reliable and competitively priced solar installer near you on EnergySage, for free. They have pre-vetted installers competing for your business, ensuring high-quality solutions and 20-30% savings. It's free, with no sales calls until you choose an installer. Compare personalized solar quotes online and receive guidance from unbiased Energy Advisers. Get started here. - ad* FTC: We use income earning auto affiliate links. More. Jameson has been driving electric cars since 2009, and covering EVs, sustainability and policy for Electrek since 2016. You can reach him at [email protected].

Electrify Heartland
Aug 30th, 2026
Lucid's 'fire risk' recall was for LED lights & already fixed by a July software update.

Lucid's 'fire risk' recall was for LED lights & already fixed by a July software update. August 30, 2026/in News A number of headlines have made a big deal out of Lucid's recall of 27k vehicles for an apparent fire risk. But the problem had to do with an electronic fuse controlling LED lights, and a software update distributed last month already fixed the overheating issue.

Yahoo Finance
Aug 29th, 2026
Former Hyundai CMO Angela Zepeda joins Lucid as VP of global marketing

Former Hyundai chief marketing officer Angela Zepeda has joined electric vehicle manufacturer Lucid as vice president of global marketing. Zepeda brings over 25 years of experience, most recently serving as global head of marketing at xAI after spending five years at Hyundai Motor America, where she led a 300-plus person team and managed a $780 million annual marketing investment. Lucid announced Zepeda's appointment alongside two other executive hires: Shawn Mirabal as president of North America Commercial and Mike Molino as vice president of finance. All three report to Billy Hayes, chief customer officer, who joined last month. Zepeda replaces Akerho "AK" Oghoghomeh, who is leaving after 16 months as senior vice president and head of marketing.

NextGen Auto
Aug 29th, 2026
Lucid recalls 27,185 Air sedans over fire risk, tells owners to park outside.

Lucid recalls 27,185 Air sedans over fire risk, tells owners to park outside. Key highlights. * - How many Lucid Air vehicles are affected by this recall? * - Is the Lucid Air fire risk related to the battery? * - What is the fix for the Lucid Air recall? Lucid is recalling 27,185 Air sedans over a wiring issue that could overheat and start a fire, and it's telling owners who haven't installed the fix yet to park outside, away from buildings, in the meantime. If you own a 2022-2026 Lucid Air, here's what's actually wrong, whether you need to worry about the battery, and what the fix involves. Quick answer. * 27,185 Lucid Air sedans are affected, built between October 2021 and July 2026 (model years 2022-2026). * This is not a high-voltage battery issue. It's the low-voltage circuit for the exterior lighting, specifically the center high-mounted brake light, that lacks proper overcurrent protection. * The fix is a free over-the-air software update, no dealer visit required for most owners. 20,719 of the 27,185 affected cars had already received it when the recall was filed. * If your Air hasn't gotten the update yet, Lucid is advising you to park outside and away from structures until it does. What's actually wrong (it's not the battery). It's worth saying clearly upfront: this recall has nothing to do with the Air's high-voltage traction battery, the part most people worry about when they hear "EV fire recall." The actual problem is in the low-voltage electrical system that runs the exterior lighting, specifically the circuit for the center high-mounted stop lamp (the brake light mounted at the rear windshield or trunk). That circuit is supposed to be protected by a software-controlled eFuse, an electronic component that shuts a circuit down if it draws too much current. In the affected cars, that protection isn't working as designed, which means the circuit can stay energized and overheat instead of shutting off. Lucid's own documentation cites three fire incidents tied to the front lighting circuit over roughly three years, plus four reports of smoke linked to the brake light circuit overheating, and 33 additional warranty claims for damaged brake-light wiring that may be related. No injuries have been reported. | Recall by the Numbers | Figure | | Total Air sedans affected | 27,185 | | Model years / build window | 2022-2026 (built Oct 2021 - Jul 2026) | | Already running the fix (v2.10.0+) | 20,719 (76% of affected cars) | | Still needing the update | 6,466 (24%) | | Confirmed fire incidents | 3, over roughly 3 years | | Smoke reports | 4 | | Related warranty claims (damaged wiring) | 33 | | Injuries reported | None | | Owner letters mailed by | October 16, 2026 | The fix is just a software update. This is one of the genuine advantages of an EV recall over a traditional mechanical one: the remedy is software version 2.10.0 or newer, delivered over the air, no appointment or dealer visit needed for the roughly 76% of affected cars (20,719 of 27,185) that had already received it by the time the recall paperwork was filed. If your car has already auto-updated, you're covered. Lucid says it will begin mailing formal notification letters to the remaining owners starting October 16, 2026. You can check your car's software version in the vehicle settings menu, or confirm your VIN's recall status directly through NHTSA.gov or its own Car Recall Lookup tool. If you haven't gotten the update yet. Until your car confirms it's running 2.10.0 or newer, Lucid's guidance is to park outside and away from buildings or other vehicles, the same precaution automakers typically recommend for any unresolved electrical fire risk. Make sure your car is connected to wifi or has a strong cellular connection when possible, since that's what allows the OTA update to download and install without a service visit. How rare is an ota-only recall fix, really? Getting to skip the dealer entirely puts this recall in a small minority. According to Bizzycar's Q2 2026 recall report, only 5 of 93 recall campaigns that quarter were OTA-eligible, covering about 350,413 vehicles, just 3.1% of everything recalled in those three months. The other 94.8%, more than 10.5 million vehicles, needed a physical dealer visit for inspection, a parts replacement, or an in-person software flash. Software and electronics defects were still the single most common recall category in 2025 overall (119 NHTSA campaigns, 8.19 million vehicles), but most of those still require a technician to plug in and update the car in person rather than pushing the fix silently overnight. That context is what makes Lucid's response here notably low-friction: a fire-risk defect resolved for three-quarters of the fleet before the recall was even formally filed, with zero shop appointments required. It doesn't erase the underlying defect, but it's a meaningfully better outcome than the mechanical-recall norm most owners are used to. This recall doesn't change the bigger cost picture. A software-fixed recall like this one is a genuinely low-cost outcome compared to a mechanical recall that needs a shop appointment and parts, but it's still worth remembering that EVs carry different maintenance and insurance profiles than gas cars overall. If you're weighing a Lucid Air or any EV against the numbers, its EV insurance cost breakdown and its earlier coverage of a similar Tesla design-related recall are both worth a look, this kind of thing is common enough across the EV segment that it's not a reason to rule out a specific model on its own. Figures reflect Lucid recall documentation and reporting from InsideEVs and Automotive Addicts as of August 2026. Reviewed by the NextGen Auto Editorial Team. Sources. Frequently asked questions. How many Lucid Air vehicles are affected by this recall? 27,185 Lucid Air sedans built between October 2021 and July 2026 (model years 2022-2026) are affected. Is the Lucid Air fire risk related to the battery? No. This recall covers the low-voltage electrical circuit for the exterior lighting, specifically the center high-mounted brake light, not the high-voltage traction battery. What is the fix for the Lucid Air recall? A free over-the-air software update to version 2.10.0 or newer. No dealer visit is required. 20,719 of the 27,185 affected cars had already received it when the recall was filed. Should I park my Lucid Air outside if it hasn't gotten the update? Yes, Lucid is advising owners whose cars haven't yet installed the software fix to park outside and away from buildings or other vehicles until the update completes. Have there been any fires or injuries from this issue? Lucid's recall documentation cites three fire incidents tied to the front lighting circuit over about three years, plus four smoke reports linked to the brake light circuit. No injuries have been reported. Calculate costs for your next car. Use its free tools to estimate total ownership costs before you visit the dealership. No sign-up required.