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All Accor

Global hotel management, franchising, loyalty program

Night Audit

Hotel Guest ServicesUpdated on Nov 11
Full-timeVienna, Austria€2.2k /moIn-person

About the Job

Requirements

  • Passion for hospitality and enjoyment of answering guests’ questions, whether entering from another field or experienced in hospitality.
  • Knowledge of Vienna and local recommendations for restaurants and events.
  • Ability to work independently, stay organized overnight, and remain friendly and calm during busy periods.
  • Proficiency with Microsoft Office; prior experience with Opera Cloud property management system is advantageous.
  • Good German and English language skills are desirable.

Responsibilities

  • Work closely with all teams and support the Night Team with its tasks.
  • Make guests feel welcome and respond individually to guest requests to create memorable experiences.
  • Ensure smooth check-in and check-out and accurate billing.
  • Serve as the first point of contact for guests, handle phone calls, and recommend restaurants and events in Vienna.
  • Handle additional administrative duties at night, ensure the cash register is booked, and conduct security rounds.

Desired Qualifications

  • Prior experience with the Opera Cloud property management system.
  • Good German and English language skills.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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