Digital Marketing & Campaigns Lead
Sierra
Digital Marketing & Campaigns Lead
Sierra
Builds AI agents for customer conversations
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor and Clay Bavor who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
Sierra is hiring an Digital Marketing & Campaigns Lead to build and lead the function that turns our business priorities into measurable, integrated marketing programs. You will own the global campaign portfolio across digital and offline channels and account-based programs, with responsibility for creating pipeline, accelerating priority opportunities, and supporting expansion within existing customers.
This is a builder role for a leader who’s excited to roll up their sleeves, set global strategy, establish a scalable operating model, develop a strong team, and maintain a high bar for craft and execution. You will partner closely with Sales, Marketing Operations, Product Marketing, Brand, Events, Communications, and regional Marketing leaders.
What You'll Do:
Drive our campaign strategy: Build an integrated, full-funnel campaign portfolio spanning paid media, organic search, web, email, content, social, OOH, print, and account-based programs. Give every program a clear audience, message, channel role, and business objective.
Turn business priorities into pipeline: Translate company priorities by account, vertical, buyer, and region into programs that support acquisition, deal acceleration, and customer expansion. Balance always-on programs with launches and high-impact market moments.
Build Sierra’s named-account motion: Orchestrate always-on account-based marketing for Sierra’s highest-priority accounts.
Own investment and performance: Set pipeline targets, manage budgets, and determine the right channel and program mix. Partner with our operations team on attribution, forecasting, reporting, and lead flow. Use performance data to scale what works, stop what does not, and reallocate investment quickly.
Set the standard for execution: Establish clear campaign planning, briefing, quality assurance, launch, and optimization rhythms. Inspect high-impact work personally and ensure Sales has the messaging, assets, and follow-up needed to convert engagement into opportunities.
Build and lead the team: Hire, coach, and develop a high-performing team of digital marketing and campaigns professionals. Establish clear ownership, strong operating rhythms, and a culture of accountability, experimentation, and continuous improvement.
Use AI to multiply impact: Embed AI and automation across research, audience development, content adaptation, experimentation, and reporting. Increase the team’s speed and reach while maintaining human judgment, accuracy, and brand quality.
You’ll partner closely with Sales, Operations and Agent Development to turn account, vertical, and regional priorities into measurable programs and shared goals — as well as the entire Marketing team to drive awareness, credibility and pipeline. You’ll also partner with Finance on investment planning and with executive leaders on priorities, performance, and tradeoffs. Together, these teams will create a coordinated buyer journey from first engagement through opportunity progression and customer expansion.
12+ years of digital marketing, integrated campaigns, or demand generation experience.
A proven record of building and leading teams responsible for pipeline targets, substantial marketing investments, and global campaign portfolios.
Deep experience with complex, sales-led enterprise motions, including named accounts, long sales cycles, multi-stakeholder buying committees, and both new-logo and expansion programs.
Experience creating global strategies that allow for meaningful regional and market-level adaptation.
Strong data fluency, including attribution, forecasting, experimentation, funnel analysis, and translating performance into clear investment recommendations.
The ability to move between executive-level strategy and detailed campaign decisions without losing speed or quality.
Strong cross-functional leadership and executive communication skills, especially across Sales, Operations, Finance, and Marketing.
Practical fluency with AI-powered marketing tools and sound judgment about where automation improves performance and where human expertise remains essential.
Experience building an integrated marketing function at a fast growing enterprise SaaS or AI company.
A track record of creating industry specific campaigns that engage senior executives and drive measurable pipeline within priority accounts.
Experience expanding marketing programs internationally, with a strong understanding of how buyer needs, messaging, and channels vary across markets.
Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
We want our benefits to reflect our values and offer the following to full-time employees:
Flexible (unlimited) paid time off
Medical, dental, and vision benefits for you and your family
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits
Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
Discretionary benefit stipend giving people the ability to spend where it matters most
Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at [email protected]. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Sierra builds AI agents that handle customer conversations for businesses, from answering support questions to guiding purchases and managing account requests. Companies deploy the same agent across voice, chat, email, and messaging channels, with behavior shaped by their brand guidelines and business policies. Its Ghostwriter tool creates and updates agents from plain instructions or existing company materials, then tests changes before teams approve them. The platform connects agents to business systems so they take action, and Sierra charges for completed outcomes rather than the AI tokens consumed. Sierra was founded in 2023 and is headquartered in San Francisco, California, United States.
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