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Philips

Makes medical devices and personal health products

Field Specialist - MRT

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeRemote in Germany€57k - €64.3k /yr

About the Job

Requirements

  • Completed vocational training in Electrical Engineering or Medical Technology.
  • Knowledge of medical technology and basic medical knowledge.
  • Strong internal and external communication skills.
  • Reliability, dependability, and a confident manner.
  • Customer management skills.
  • Assertiveness and escalation-management skills.
  • Ability to collaborate professionally across departments and work as part of a team.
  • High flexibility.
  • Strong IT and network knowledge.
  • Good Microsoft Office knowledge and documentation skills.
  • Willingness to travel extensively across regions, with travel exceeding 90%.
  • Willingness to work weekends.
  • Willingness to provide extended emergency service and 24/7 on-call availability.
  • Fluent spoken and written English and German.

Responsibilities

  • Independently perform repairs, including corrective maintenance, analyze causes of faults across systems, and choose solutions while considering clinical, financial, and technical impacts.
  • Resolve problems within established solution patterns while balancing customer satisfaction and cost-effectiveness.
  • Maintain close customer contact and professionally manage escalation situations.
  • Independently perform installations and Field Change Orders.
  • Perform proactive and reactive remote repairs, including corrective maintenance.
  • Virtually guide colleagues conducting repairs and Field Change Orders on site.
  • Provide advanced technical instruction during installations, including explaining basic system configuration and adapting simple protocol configurations.
  • Coordinate small projects such as relocations, station upgrades, and new installations.
  • Independently resolve IT and network issues, including connection problems involving third-party systems.
  • Work with Sales and share relevant information, including information about CSA, upgrades, and PLS.
  • Support internal and external partners and customers with maintenance activities.
  • Support Sales and Project Managers with technical questions.
  • Document all activities and prepare technical reports according to Philips quality criteria for service record quality.
  • Document and report safety-related defects or risks according to the Customer Feedback Process.
  • Act as a medical device consultant under the German Medical Devices Law Implementation Act (MPDG).
  • Comply with applicable Philips processes.

About the Company

Philips

Makes medical devices and personal health products

Philips makes medical equipment and software for hospitals and care providers, along with personal health products for consumers. Its hospital portfolio spans MRI and CT scanners, ultrasound, image-guided treatment systems and patient monitors, while Sonicare and Avent cover oral health and baby care. Clinical software connects medical images and patient data across care teams, and the company earns revenue from equipment, software, maintenance and consumer product sales. It works with health systems through long-term technology and service partnerships, including solutions for care at home. Founded in 1891, Philips is headquartered in Amsterdam, the Netherlands.

Company size
10,001+
Company stage
Acquired
Total funding
$164.7M
Headquarters
Andover, MN
Founded
1891

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