City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

Facility Solutions Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeLos Angeles, CA, USA

About the Job

Requirements

A high school diploma is required.
Three to five years of sales or management experience in building maintenance, facility management, or equivalent experience is required.
A valid driver's license and access to transportation are required.
Proficiency with computers and the ability to type at least 40 words per minute are required.
Knowledge of Microsoft Office, including Excel, Word, and Outlook, is required.
Knowledge of customer relationship management databases is required.
Customer orientation, attention to detail, accuracy, problem-solving, accountability, and time management are required.

Responsibilities

Manage the business operations of an assigned client base in the West Los Angeles area.
Provide field support by starting client accounts, troubleshooting and resolving customer requests and complaints, coordinating and performing site visits, and developing long-term relationships with clients and contractors.
Serve as the local point of contact for clients and perform scheduled quality-control inspections at all accounts to ensure work meets company and client standards.
Manage, expand, and diversify client relationships, identify add-on sales opportunities, and determine pricing, staffing, and logistics for project management.
Direct Contract Compliance Officers to ensure strategies are executed and services are performed correctly.
Ensure the profitability and success of the designated service area by implementing company policies and procedures related to client service and independent-contractor management.
Invoice clients accurately and on time for add-on services and ensure independent contractors are compensated fairly.
Work autonomously while making use of support from the President and administrative teams.
Negotiate contracts with clients and independent contractors.
Promote sales of supplies, procure supplies for clients, and monitor them in accordance with company standards.
Communicate client issues to contractors and the President, and promptly address problems that arise.
Use the company's customer relationship management system to perform client inspections, update contacts, and provide accurate billing records.
Discuss surveys with clients, encourage participation, and communicate survey responses to the President, Contract Compliance Officers, and contractors.
Develop and implement plans with the President and Contract Compliance Officers to resolve client complaints or service deficiencies, and monitor compliance.
Attend monthly contractor paydays and operational meetings.
Maintain current route sheets, key and alarm sheets, and general account information.
Notify Sales Executives of potential accounts in the territory by collecting referrals, particularly for new construction, and maintain relationships with the sales team.
Analyze reports from Contract Compliance Officers and manage accounts, independent contractors, and Contract Compliance Officers accordingly.
Travel within the market, up to 50%.

Desired Qualifications

A bachelor's degree is preferred.
Prior experience as an Account Manager, in business-to-business sales, as an Account Representative, or in another customer-service, route-based position is preferred.

Facility Solutions Manager

City Wide Facility Solutions · Los Angeles, United States · Full-time · Posted 2026-06-10

Salary: USD 75,000–79,000

Workplace: on_site

Department: West Los Angeles

Description

City Wide Facility Solutions is the leading management company in the building maintenance industry, offering more than 20 facility services to commercial clients. Our Facility Solutions Managers (FSMs) act as the day‑to‑day point of contact, ensuring exceptional service delivery, strong client relationships, and operational excellence. The Facility Solutions Manager is responsible for managing the business operations of an assigned portfolio of commercial clients. This is a dynamic, field‑based role requiring daily client visits, quality inspections, contractor oversight, and account growth through additional services.

ESSENTIAL FUNCTIONS

Responsible for managing the business operations of an assigned client base in the West LA area.
This position provides field support, including, but not limited to, starting new client accounts, troubleshooting and resolving customer requests & complaints, coordinating and performing site visits, and developing long-term relationships with clients and contractors.
Serve as the local point of contact for clients and perform scheduled quality control inspections at all accounts to ensure work performed meets company and client standards.
Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities and possess the ability to determine pricing, staffing and logistics associated with project management.
Direct our Contract Compliance Officers (CCOs) to ensure the strategies are executed, and all services are performed correctly.
Ensure the profitability and success of the designated service area by implementing company policies and procedures associated with client service and IC management.
Invoice clients accurately and on time for add-on services, while also ensuring the Independent Contractors (ICs) are compensated fairly for their work.

ADDITIONAL RESPONSIBILITIES

Work with a high level of autonomy daily while maximizing support from the President and administrative support teams.
Negotiate contracts with clients and Independent Contractors (ICs), ensuring satisfaction of all stakeholders.
Promote the sales of, procure and monitor supplies for clients in alignment with company standards.
Effectively communicate all client issues with contractors and the President; promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, update contacts, and provide accurate billing records.
Discuss surveys with your clients and encourage participation. Communicate client survey responses to the President, Contractor Compliance Officers, and contractors.
Develop and implement a plan with the President and the Contract Compliance Officers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Be present and participate in monthly contractor paydays, and operational meetings.
Maintain updated route sheets, key/alarm sheets, and general account information.
Notify Sales Executives of potential accounts in your territory by collecting refferals, especially new construction. Cultivate a great relationship with the sales team.
Analyze reports from Contract Compliance Officers and manage accounts, ICs and CCOs accordingly.

Requirements

Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Accuracy - Ability to perform work accurately and thoroughly.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Accountability - Ability to accept responsibility and account for his/her actions.
Time Management - Ability to effectively manage own time and team, so that timelines can be met.

Education

High school diploma required
Bachelor’s degree preferred

Experience

3 – 5 year’s sales / management experience in building maintenance, facility management or equivalent experience.
Prior experience as an Account Manager, Business to Business Sales, Account Representative, or other customer service route-based positions preferred.

Travel Required

Must have driver’s license and access to transportation
Travel within market, up to 50%.

Knowledge, skills, and abilities

Proficient Computer knowledge and ability to type at least 40 wpm
Microsoft Office (Excel, Word, and Outlook)
Knowledge in CRM databases

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Benefits

Company contribution of $750/month towards health, vision and dental insurance
Company 401(k) contribution = 3% of base salary
Great PTO and paid holiday plan
Exempt, full-time position with base pay ranging from $75,000 - $79,000 plus commission and bonus pay; OTE $115,000-$125,000
Mileage allowance/reimbursement

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Apply at City Wide Facility Solutions

About the Company

City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

City Wide Facility Solutions Houston coordinates and manages building maintenance for property owners and managers. It offers scheduling and oversight of 20+ interior and exterior services through a nationwide network of franchise locations, helping clients handle facility needs without juggling multiple vendors. The service works by acting as a single point of contact that plans, schedules, and monitors maintenance tasks across trades, simplifying coordination for clients. The company differentiates itself through its large franchise network and central scheduling model, which lowers time, stress, and resource demands for facility management. Its goal is to provide a reliable, one-stop facility management solution that streamlines upkeep for buildings and continuously expand its franchise footprint across the U.S. and Canada.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Lenexa, KS
Founded: 2001

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