RH

Luxury home furnishings retailer; direct-to-consumer

Furniture Repair Technician

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeMontreal, QC, CanadaNo salary listed

About the Job

Requirements

Experience repairing, refinishing or restoring furniture, cabinetry, millwork, upholstery or related products.
Knowledge of touch-up repairs on wood, leather and fabric, including coatings and finishes on surfaces such as metal, stone, marble and concrete.
Knowledge of framing, furniture construction methods, materials, finishes and repair techniques.
Sense of collaboration, ownership, urgency and attention to detail in your work.
Strong communication and problem-solving skills with a commitment to providing first-class customer service.
Experience working directly with customers in a service-driven environment preferred.
Comfort working independently in customer homes, RH Galleries, Home Delivery Centers and field-based environments.
Required to travel within an assigned geographic territory to support customer home visits, Gallery visits, Home Delivery Centers and service needs; valid driver’s license required.
Experience using tools, repair materials, technology and systems used to document service activity and complete repair work.
Candidates must have legal authorization to work in the country in which they are applying at the time of application.
Proficiency in English and French is required due to the international nature of our business and the need to communicate with global teams.

Responsibilities

Live Our Vision, Values and Beliefs every day.
Repair, refinish and restore RH product to our quality standards in customer homes, RH Galleries and Home Delivery Centers.
Assess product condition, identify repair needs and determine the appropriate technique, materials and tools needed to complete the work.
Perform touch-up repairs on wood, leather, fabric, and other surfaces, including metal, stone, marble and concrete.
Prepare and maintain work areas to ensure a clean, safe and professional repair environment.
Promote safe work practices, including proper handling, use and storage of tools, chemicals, coatings, finishes and personal protective equipment.
Communicate repair status, product concerns, service needs and quality insights with customers, leadership, delivery teams and cross-functional partners to support product care, service recovery and operational excellence.
Support education and training for Team Members, including product care, handling standards, delivery awareness and repair-related best practices.
Adapt to changing business needs, schedules, service priorities and repair requirements within the assigned territory.
Support Home Delivery Center and warehouse-related tasks as needed to meet the needs of the business

RH is seeking an In-Home Furniture Repair Technician to support the quality and care of our product through expert repair, refinishing and touch-up work across furniture and accessories. This role is responsible for assessing and repairing product prior to delivery, within RH Galleries, at Home Delivery Centers and in customers’ homes throughout an assigned territory.

As a client-facing representative of the RH brand, you will bring technical skill and first-class service to every interaction. You will help ensure our product meets RH quality standards while communicating with care, professionalism and attention to detail.

YOUR RESPONSIBILITIES

Live Our Vision, Values and Beliefs every day
Repair, refinish and restore RH product to our quality standards in customer homes, RH Galleries and Home Delivery Centers
Assess product condition, identify repair needs and determine the appropriate technique, materials and tools needed to complete the work
Perform touch-up repairs on wood, leather, fabric, and other surfaces, including metal, stone, marble and concrete
Prepare and maintain work areas to ensure a clean, safe and professional repair environment
Promote safe work practices, including proper handling, use and storage of tools, chemicals, coatings, finishes and personal protective equipment
Communicate repair status, product concerns, service needs and quality insights with customers, leadership, delivery teams and cross-functional partners to support product care, service recovery and operational excellence
Support education and training for Team Members, including product care, handling standards, delivery awareness and repair-related best practices
Adapt to changing business needs, schedules, service priorities and repair requirements within the assigned territory
Support Home Delivery Center and warehouse-related tasks as needed to meet the needs of the business

OUR REQUIREMENTS

Experience repairing, refinishing or restoring furniture, cabinetry, millwork, upholstery or related products
Knowledge of touch-up repairs on wood, leather and fabric, including coatings and finishes on surfaces such as metal, stone, marble and concrete
Knowledge of framing, furniture construction methods, materials, finishes and repair techniques
Sense of collaboration, ownership, urgency and attention to detail in your work
Strong communication and problem-solving skills with a commitment to providing first-class customer service
Experience working directly with customers in a service-driven environment preferred
Comfort working independently in customer homes, RH Galleries, Home Delivery Centers and field-based environments
Required to travel within an assigned geographic territory to support customer home visits, Gallery visits, Home Delivery Centers and service needs; valid driver’s license required
Experience using tools, repair materials, technology and systems used to document service activity and complete repair work
Candidates must have legal authorization to work in the country in which they are applying at the time of application
Proficiency in English and French is required due to the international nature of our business and the need to communicate with global teams

PHYSICAL REQUIREMENTS

Frequently moving and lifting items up to 25 kg (55 lbs) unassisted
Frequently standing, twisting, stooping, kneeling, squatting, bending and climbing
Work standing and walking for extended periods of time
Periodically work in outdoor settings and environments with elevated noise levels
Occasional travel within home delivery network
Safely operate a motor vehicle as needed to support business needs

We kindly request you submit your application materials, including your resume, in English, as proficiency in English is essential for this role.

About the Company

RH

Luxury home furnishings retailer; direct-to-consumer

RH is a luxury home furnishings retailer offering high-end furniture, lighting, textiles, and decor. Its products are sold directly to consumers online, in galleries, or via sourcebooks, and through RH Contract for B2B partnerships, with exclusive and reissued Modernist-inspired designs presented as curated collections. The company combines product sales with services like interior design consultations and on-site hospitality in galleries to create a cohesive brand experience. Its goal is to be the premier brand for luxury home environments by serving individual buyers and business partners and expanding internationally through its direct channels and contract division.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Corte Madera, CA
Founded: 1979

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