Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
Mid-level veterinary knowledge.
Mid-level experience with Microsoft Outlook.
Mid-level experience with ezyVet practice management.
Mid-level experience with Smart Flow Whiteboard.
Ability to sit for an extended period at a computer.
Ability to stand and walk throughout the shift to assist with discharges.
Ability to read and interpret general business correspondence and client emails and letters.
Ability to write reports and basic business correspondence.
Ability to communicate verbally and in writing in English with managers, clients, co-workers, and the general public.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Responsibilities
Create morning transfer and consultation reports for technicians.
Create SOAP notes for hospitalized patients.
Invoice daily charges for hospitalized patients.
Dispense medications for discharges.
Review discharge paperwork with owners of intensive care unit patients.
Coordinate and facilitate transfers to specialty departments.
Invoice charges for specialty consultations.
Call owners with bloodwork results within the normal range.
Use Slack to communicate with the client service team and veterinarians.
Answer phone calls from clients and referring veterinarians.
Enter client and patient information into ezyVet.
Organize files, create correspondence, and prepare reports or standard operating procedures.
Make a Difference at Anne Arundel Veterinary Emergency Clinic
Join Us In Beautiful Annapolis
Nestled deep in the beautiful bay area 5 minutes from downtown Annapolis is our new state-of-the-art referral center open 24 hours and 365 days a year. We have 24+ Veterinarians, 60+ Technicians, 15+ Assistants and 10+ Client Service Representatives. We work side-by-side with different specialty departments and care for their patients overnight. Diagnostic Assistants will gain experience working with neurology, surgery, internal medicine, oncology, cardiology, rehabilitation and ophthalmology cases. It is a great field to develop your skills and there is always something new and exciting to learn in our spacious conference room where we host continuing education for veterinarians, nurses, dispatchers and assistants.
Diverse & Inclusive Team Dynamic
Besides patient care, there is nothing more important to use than to be a welcoming and supportive hospital. We value our staff for everything that they are and the cultures that made them. AAVEC prides itself on being active in the community that we serve by volunteering with multiple organizations, providing pet CPR training for local referring veterinarians and fire stations, sponsoring Annapolis PRIDE annually, and paying for our technicians to become registered. We invest in our teams because we know we could not do this without them. They mean everything to us, and because of that, throughout the year we make sure they know it by:
Throwing Quarterly Parties & Team Building Activities (Staff Olympics, Pumpkin Decorating Contests, Secret Santa, etc.)
Decorating the Hospital Throughout the Year (Mardi Gras, St. Patrick's Day, Halloween, etc.)
Donating to important causes on behalf of the staff (SPCA, Breast Cancer Awareness, Suicide Awareness, etc.)
What You'll Get to Do:
The administrative specialist and client service representative will spend 30+ hours/week assisting a 24 hour 365 day emergency veterinary clinic in various administrative duties and client communication. This role works closely with the administrative and management team to organize files, create correspondence, prepare reports, or standard operating procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create morning transfer/consult report for technicians
Create SOAP notes for hospitalized patients
Invoice daily charges for hospitalized patients
Dispense medications for discharges
Review discharge paperwork with owners for ICU patients
Coordinate & facilitate transfers to specialty departments
Invoice charges for specialty consults
Call owners with results for bloodwork within normal range
Ability to sit for an extended period of time at a computer
Ability to stand and walk throughout shift in order to assist with discharges
Use slack to communicate with client service team and veterinarians
Answer phone calls from clients and referring veterinarians
Enter client and patient information into ezyvet
SUMMARY: The administrative specialist and client service representative will spend
30+ hours/week assisting a 24 hour 365 day emergency veterinary clinic in various
administrative duties and client communication. This role works closely with the
administrative and management team to organize files, create correspondence,
prepare reports, or standard operating procedures.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
Mid-Level Veterinary Knowledge
Mid-Level Microsoft Outlook Experience
Mid-Level ezyVet Practice Management Experience
Mid-Level Smart Flow Whiteboard Experience
LANGUAGE ABILITY:
Ability to read and interpret general business correspondence, and client emails/letters.
Ability to write reports and basic business correspondence.
Ability to effectively communicate verbally and in writing in English with managers, clients, co-workers, and the general public.
MATH ABILITY:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.