Host Success Agent
About the job
- At least one year of work experience.
- Strong attention to detail.
- Demonstrated ability to communicate with customers, particularly over the phone, in a professional, neighborly manner.
- Ability to follow a process while also spotting ways to improve it.
- Strong organizational skills and ability to manage a high volume of work without significant oversight.
- Schedule and execute phone calls with property owners to help them create Google Maps pins for their Neighbor listings; this responsibility accounts for 50–75% of the role.
- Improve Google Maps pin quality and performance through ongoing optimizations, including photos, descriptions, and review solicitation.
- Help scale Neighbor’s signage program by distributing signs to property owners.
- Act as Neighbor’s front line of communication with property owners, helping them improve their listings to attract more renters.
- Propose solutions to make Host Success initiatives more efficient and effective.
- Interest in local search engine optimization, marketplaces, or marketing.
- Experience building artificial intelligence workflows.
About the company
Neighbor is a peer-to-peer storage marketplace that connects people with unused space to those who need storage. Homeowners list spaces such as garages, basements, RV pads, and other empty areas, and renters browse, book, and store their belongings there. The platform handles payments and provides a secure, trusted environment, with Neighbor taking a percentage of rental fees as revenue. This approach offers a cost-effective, flexible alternative to traditional self-storage facilities, appealing to renters with lower prices and to hosts who can earn extra monthly income. The company's goal is to make storage more affordable and accessible by leveraging underused residential space while maintaining security and reliability.
Company Size
201-500
Company Stage
Debt Financing
Total Funding
$67.3M
Headquarters
Lehi, Utah
Founded
2017
Get referred to Neighbor
See people who can refer or advise you
Simplify's Take
What believers are saying
- Neighbor launched Tenant Inc. integration in January 2026, accelerating facility distribution.
- PR Newswire listed $75M backing from a16z, Fifth Wall, and Pelion.
- Caplight pegged Neighbor’s July 2026 valuation near $225 million.
What critics are saying
- Incumbent storages can copy Neighbor’s integrations and undercut its marketplace fees quickly.
- If operator software vendors keep inventory in-house, Neighbor becomes a replaceable referral layer.
- No disclosed layoffs or profitability signal leaves burn and runway opaque.
What makes Neighbor unique
- Neighbor’s 2025 SSM, Cubby, and Tenant Inc. integrations widen operator-sourced inventory.
- It spans self-storage, vehicle storage, and parking, unlike niche peer marketplaces.
- Every U.S. city listings create national demand aggregation for renters and hosts.
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Benefits
- Stock Options
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Unlimited Paid Time Off
- Paid Holidays
- Hybrid Work Options
- 401(k) Retirement Plan
- On-site gym/showers open 24/7