HP Inc.

Makes computers and printers for work and home

Account Billing Manager with German

Customer Experience & SupportPosted on Nov 9

Full-timeNo salary listedIn-person

About the Job

Requirements

Typically 4–7 years of work experience, preferably in customer relationship management, customer service, customer experience management, account management, or a related field, or an advanced degree.
A degree-level qualification in business, communication, and/or information technology.
A high understanding of the end-to-end managed print services operational process, with the ability to translate tasks into roles and responsibilities and appoint appropriate teams for resolution.
Fluent English.
Fluent German.
Business acumen.
Ability to understand global business processes and identify the impact of change.
A good understanding of financials, including revenue tracking, missing billing management, and write-off resolution.
Influencing skills.
Customer-facing abilities, including strong organization and communication.
A customer-centric approach and a positive, solution-oriented attitude.
Ability to find solutions through out-of-the-box thinking.
Teamwork skills.
Presentation skills, including presenting project status to senior management.

Responsibilities

Coordinate end-to-end invoicing activities at the account level, from fleet tracking and implementation through actual invoicing and potential dispute resolution.
Work with customers to enable invoicing by following up on missing information.
Manage invoicing disputes and ensure they are resolved correctly and promptly.
Resolve customer-escalated and internal issues, and proactively follow up on complex topics to reach resolution.
Ensure delivery meets business expectations based on the signed statement of work.
Facilitate customer reviews and ad hoc calls.
Collaborate with Pursuit during solution design to understand service deliverables and requirements, provide an operational perspective, and handle operational risks.
Coordinate related fleet activities, including change orders and early terminations, across multiple operating towers for document creation and system implementation.

Desired Qualifications

Work experience in customer relationship management, customer service, customer experience management, or account management is preferred.

Account Billing Manager with German

Description -

The Account Billing Manager(ABM)is accountable for Global / E2E invoicing coordination, ensuring invoicing is performed on time and interacting with the customer on all invoicing related topics (PO, device consumption, invoice dispatch, customer approvals).

Responsibilities

Coordinates invoicing activities e2e at account level (from fleet tracking to implementation, actual invoicing, and potential dispute resolution).

Works with customer to enable invoicing (follow-up on any missing information)

Manage disputes on invoicing, ensuring correct andtimelyresolution.

Resolve customer escalated issues and internal issues and proactively follow-up on high complexity topics for resolution.

Ensuredeliveringto business expectations based on the signed SOW.

Facilitatecustomersreviews and ad hoc calls.

Collaborates with Pursuit during solution design to understand service deliverable and requirements to provide single operational opinion and operational risk handling.

Coordinate related fleet activities (change orders, early terminations) across multiple operating towers for documents creation and system implementation.

Education (degree) and professional experiencerequired:

Typically 4- 7 years’ of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree

Hashighunderstanding of the MPS e2e operational process, can easily translate a task into R&R and appoint proper teams for resolution.

Degree level inbusiness,communicationand/orIT

Other requirements:

Fluent English

Fluent German

Business acumen

Able to understand global business processes andidentifyimpact of change

Good understanding on financials (revenue tracking, missing billing management and write off resolution)

Personal skills and qualities:

Influencing skills;

Customer facingabilities, including strong organization and communication.

Positive can-do attitude; Customer centric approach

Out of the box thinking – able to find solutions

Excellent teamwork skills

Good presentation skills, at ease with presenting project status to higher management.

Job -

Sales Operations

Schedule -

Full time

Shift -

Standard Shift (Bulgaria)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

About the Company

HP Inc.

Makes computers and printers for work and home

HP designs personal computers, printers and related supplies for households, businesses and public institutions, with products for everyday work and professional computing. Its Z workstations support demanding technical tasks, while its commercial printing systems serve offices, print shops and industrial manufacturers. It sells devices and replacement supplies directly and through partners, and earns service revenue from software, support and managed computer and printer fleets. Founded as a partnership in 1939, the company is headquartered in Palo Alto, California, and retained the PC and printing businesses after separating Hewlett Packard Enterprise in 2015.

Company size: 10,001+
Company stage: IPO
Headquarters: Palo Alto, CA
Founded: 1939

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