Digital Transformation Trainee

Job Description

Start your career where digital ideas become practical experiences.

The First Step @ AbbVie Program is designed for recent graduates who are ready to take their first steps into the professional world while contributing to a company dedicated to improving patients’ lives.

Over 12 months, you will join AbbVie’s Portugal Customer Excellence team and gain hands-on exposure todigital channels, content platforms, communications and transformation projects.

Working alongside experienced colleagues, you will learn how digital solutions can support better customer experience and more effective ways of working. You will collaborate with Commercial, Medical, technology and external partner teams gradually building your knowledge and confidence while contributing to real projects and activities.

What you will learn and experience

Throughout the program, you will have the opportunity to:

• Develop practical knowledge of digital channels, content platforms and communication journeys
• Learn how websites, email, WhatsApp, video and interactive content are prepared, tested and launched
• Gain exposure to digital tools and platforms such as AbbVie Pro, eWizard, Veeva Vault, Brightcove and Salesforce Marketing Cloud
• Learn how to support users, handle platform access requests, troubleshoot common issues and document processes Learn how digital engagement data, dashboards and trackers can be used to understand performance and identify improvement opportunities
• Gain exposure to digital pilots, AI-enabled initiatives and process-improvement projects
• Understand how different teams work together to deliver digital solutions and experiences
• Strengthen communication, analytical, problem-solving and project follow-through skills

How you will learn

With guidance and support from the Customer Excellence team, you will have opportunities to:

• Support the maintenance and continuous improvement of AbbVie Pro, including content updates, testing, corrections and release coordination
• Assist in preparing and testing digital communications, including mass email, WhatsApp and automated journeys
• Support the publication and updating of digital content such as videos, interactive materials, campaign links and QR codes
•  Help colleagues navigate eWizard and other digital tools, while developing your understanding of user needs and digital platforms Support content development, localization, quality review and publishing readiness for Commercial and Medical teams
• Support user access requests, platform incidents and technical issues with BTS, global teams and external partners
• Contribute to digital projects by supporting requirements gathering, testing solutions, documenting feedback and following up actions
• Support digital and VAE dashboard updates, trackers and recurring reporting inputs
• Develop clear process documentation and learn how structured processes contribute to accurate, timely and compliant digital activities Participate in team discussions and projects, progressively taking on defined activities as your knowledge and experience develop

Qualifications

Who we are looking for

We are looking for someone at the beginning of their professional journey who is curious, motivated to learn and interested in how digital and technology can improve the way organizations connect, communicate and work. You may be a good fit if you have:

• Recent Bachelor’s or Master’s degree, completed or in progress, in Digital, Marketing, Business, Technology, Communications or a related field
• Curiosity about digital transformation, customer experience, digital marketing and technology-enabled ways of working
• Motivation to learn new tools, test digital experiences and work with data and structured processes
• Strong organization, attention to detail and practical problem-solving skills
• Clear communication skills and a collaborative mindset
• Ownership, reliability and willingness to follow through
• Fluency in Portuguese and strong working English, both written and spoken

Nice to have

You do not need to arrive with extensive experience. However, it would be helpful if you have had some exposure, through your studies, projects or previous internships, to one or more of the following:

• Digital marketing, digital platforms, content operations or transformation projects
• Web content, email marketing, forms, analytics or content-management tools
• Microsoft 365
• Interest in automation, Artificial Intelligence and improving digital user experiences

Additional Information

Why join First Step @ AbbVie?

At AbbVie, your first role is more than a job. It is an opportunity to learn, grow, build your network and contribute to real digital challenges while working alongside experienced professionals.

Through First Step @ AbbVie, you will develop the capabilities, confidence and business understanding to build a strong foundation for your future career.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html