Quest Global

Engineering services, digital transformation, asset management

Delivery Assurance Field Representative

Supply Chain ManagementConfirmed live in the last 24 hours

Full-timeRemote in USA$23 - $26 /hr

About the Job

Requirements

History of customer-facing interaction.
Familiarity with material requirements planning (MRP), production scheduling, delivery estimation, risk analysis, crisis mitigation, and sub-tier supplier involvement.
Experience with warehousing, shipping, and distribution.
Ability to assess supplier health and support supplier development.
Ability to learn SAP Fiori workflows and navigation, and train and support end users.
Experience managing support tickets and reporting on ticket resolution and service performance key performance indicators (KPIs).
Knowledge of purchasing and quoting processes.
Ability to evaluate production capacity in a manufacturing environment.
Knowledge of planning material, inventory, tool, and buffer stocks.
Breadth and depth of experience with manufacturing processes.
Ability to read and interpret drawings, including geometric dimensioning and tolerancing (GD&T) and key product characteristics (KPCs).
Involvement with process planning and production readiness reviews.
Familiarity with control plans and operating or work instructions.
Exposure to lean methodologies and tools.
Knowledge of material packaging and handling.
Experience with quality systems and industry standards compliance, including process and material certifications.
Knowledge of part qualification requirements, including production part approval process (PPAP) and first article inspection (FAI) processes.
Understanding of proper measurement and inspection tool use and requirements.
History of identifying and resolving part quality and delivery issues, including using formal problem-solving tools and nonconformance management (NCM) requirements.
Familiarity with Six Sigma methodologies, tools, and terminology.
Experience working within AS9100 and ISO 9001 environments.
Ability to create work instructions.
Proficiency using the Microsoft Office suite.
Work at supplier sites or remote locations, with substantial telephone and computer work.
Ability to adhere strictly to procedures in heavily regulated industries.
Flexibility to meet business deadlines by staying late or arriving early.
Valid driver's license and personal vehicle.
Ability to rent vehicles from major car rental services as needed.
U.S. citizenship is required.
Ability to travel 100%.

Responsibilities

Evaluate and ensure supplier-produced aero-engine parts are delivered by their commitment dates, identify delivery issues, and manage sustainable corrective improvement actions.
Make detailed observations, gather part and process data, interpret and analyze that data, and ensure closure of engineering questions and part nonconformances.
Monitor MRP tools, production schedules, work in progress (WIP) on the shop floor or in provided reports, and nonconformances against delivery commitment dates; estimate and revise delivery dates.
Identify bottlenecks, conduct gap analysis, create mitigation plans, and generate and track action items to closure.
Develop and maintain working relationships with designated service providers, engine center staff, and program management.
Conduct part planning, execution, and verification work.
Document, summarize, write reports, and disseminate information according to requirements.
Review data discrepancies and gaps across multiple systems and escalate them to appropriate channels.
Train employees to use SAP Fiori effectively, including key workflows, best practices, and system navigation.
Manage and complete help requests, respond to user inquiries, and track completion of closed support tickets.

Desired Qualifications

Ability to persuade and influence without authority.
Strong verbal and written communication skills.

Job Requirements POSITION: Delivery Assurance Field RepresentativeWho We Are:Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills What You will Do:<ul><li>Evaluate and ensure supplier produced Aero-Engine parts are delivered by commitment dates as well as identify delivery issues and manage sustainable corrective improvement actions. This remote position requires aspects of Supply Chain Management, Procurement, Manufacturing, and Quality Assurance disciplines along with the ability to travel. </li><li>Make detailed observations, gather part and process data, interpret/analyze that data, ensure closure of engineering questions and part non-conformances. </li><li>Monitor MRP tools, Production schedules, WIP (shop floor/provided report), and non-conformances against delivery commit dates. Estimate / revise delivery dates. </li><li>Identify bottlenecks, conduct gap analysis, create mitigation plans, generate and track action items to closure. </li><li>Work requires the natural ability to easily develop positive, customer-facing, working relationships with designated service providers, engine center staff and program management. </li><li>Conduct part planning, execution, and verification work </li><li>Document, summarize, write reports, and disseminate information per requirements. </li><li>Review data discrepancies and gaps across multiple systems. Escalate to appropriate channels.</li></ul>What You Will Bring:Supply Chain Management aspects: <ul><li>History of customer facing interaction </li><li>Familiarity with MRP, Production Scheduling, Delivery estimation, Risk analysis, Crisis mitigation, and sub-tier supplier involvement </li><li>Experience with warehousing, shipping and distribution </li><li>Assessing Supplier Health / Supplier Development </li><li>Ability to learn SAP Fiori workflows and navigation with the expectation to train and support end users.</li><li>Experience managing support tickets and reporting on ticket resolution and service performance KPIs.</li><li>Train employees on how to effectively use SAP Fiori, ensuring teams understand key workflows, best practices, and system navigation.</li><li>Manage and complete help requests, respond to user inquiries, and track the completion of closed support tickets.</li></ul>Procurement aspects: <ul><li>Knowledge of purchasing and quoting processes </li><li>Evaluating production capacity in a manufacturing environment </li><li>Planning of Material / Inventory / Tool / Buffer stocks </li></ul>Manufacturing aspects: <ul><li>History (breadth and depth) with manufacturing processes </li><li>Ability tread/interpret drawings including understanding of GD&T and critical characteristics (KPCs) </li><li>Involvement with Process Planning and Production Readiness reviews </li><li>Familiarity with Control Plans and Operating/Work Instructions </li><li>Exposure to Lean methodologies and tools </li><li>Knowledge of material packaging and handling </li></ul>Quality Assurance aspects: <ul><li>Experience with quality systems and industry standards compliance (including process and material certs) </li><li>Knowledge of part qualification requirements (including PPAP/FAI processes) </li><li>Understanding proper Measurement/Inspection tool use and requirements </li><li>History identifying and resolving part quality and delivery issues - including utilization of formal problem solving tools and NCM requirements </li><li>Familiarity with Six Sigma methodologies, tools, terms </li></ul>General: <ul><li>Experience working within AS9100, ISO9001 environments </li><li>Creating work instructions </li><li>Proficiency using MS office suite </li></ul>Desired Skills: <ul><li>Self-motivated, disciplined, and organized </li><li>Passion for developing technical and business solutions </li><li>Ability to persuade and influence without authority </li><li>Superior Customer/Supplier interaction </li><li>Excellent verbal and written communication skills </li></ul>Physical Requirements & Work Environment: <ul><li>Work will be performed at supplier sites or remote locations </li><li>Substantial amounts of telephone and computer work. </li><li>Heavily Regulated Industries with strict adherence to procedures. </li><li>Flexibility to meet business deadlines by staying late or arriving early. </li><li>Valid driver's license and personal vehicle are required </li><li>Ability to rent vehicles, as needed, from major car rental servicers </li></ul>Pay Range: $23 - $26 per hourCompensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.Work Requirements: This position is classified as Remote within the United States. Travel requirements: Due to the nature of the work, 100% of travel is required.Citizenship requirement: Due to the nature of the work, U.S. citizenship is required. Benefits Full-time (Regular)• 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Referral program • Vision insurance • Short/Long Term Disability

About the Company

Quest Global

Engineering services, digital transformation, asset management

QuEST Global provides engineering and lifecycle services across aerospace, automotive, energy, healthcare, and transportation, focusing on digital transformation and asset management. It uses edge computing, cloud, AI/ML, and industrial IoT to deliver tailored engineering solutions through long-term partnerships, service contracts, project-based engagements, and strategic collaborations. It differentiates itself with a broad industry footprint, global delivery model, and emphasis on partnerships, talent development, and workplace culture. Its goal is to help clients improve operational efficiency and drive business growth by transforming engineering processes and assets with digital tools and data-driven management.

Company size: 10,001+
Company stage: Growth Equity (Venture Capital)
Total funding: $581M
Headquarters: Greenville, SC
Founded: 1997

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