Customer Support Specialist

About Ship Sticks
Ship Sticks is a simple solution for shipping golf clubs for travelers who want to take on courses around the world without the hassle of lugging their clubs through the airport.

Founded in 2011, Ship Sticks aims to grow the game by opening up the golf travel experience in a cost-effective, easy-to-use way. The company’s partnerships with major delivery carriers including UPS, FedEx and DHL, as well as premier golf resorts, keep costs down while sending golf clubs quickly and safely. Once a traveler schedules a shipment online, Ship Sticks picks up the golf clubs, provides complimentary insurance, and guarantees on-time delivery at hotels and golf destinations worldwide.

Headquartered in Palm Beach Gardens, Florida, Ship Sticks operates seven days a week providing customer service. The company has direct partnerships with thousands of courses worldwide, including 80 percent of Golfweek’s Top 400 Golf Courses, Country Clubs, and Resorts. Profiled in Forbes, Golf Digest, CNBC and more.

Job Description:
We are seeking a Customer Support Specialist to join our team! Our team is growing, and we are looking for candidates that are interested in joining a fast-paced environment with the opportunity to build a long-term career.

Our ideal candidate is a person who is flexible, trainable, and motivated to succeed. A person looking for a long-term career who wants to get their foot in the door with a company that continuously promotes within. We are currently looking to hire 3 team members.

Position Benefits:

• Full training provided
• No experience needed
• Great compensation and bonus opportunities
• Health, dental and vision benefits
• Supplemental benefits
• Paid vacation
• Dynamic team environment
• Opportunity for career growth

As a Customer Support Specialist, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

Responsibilities:

• Handle customer inquiries
• Provide information about our services
• Troubleshoot and resolve issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with customers
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Golf or travel industry experience (not required)
• Logistics or transportation experience (not required)

We pride ourselves in great company culture and mentoring our employees to reach their full potential and long-term career goals. If you feel that you possess the qualities we are looking for and would like to learn more about our company, apply it now!

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