Senior Analyst
Customer Success Operations
Updated on 2/23/2024
WalkMe

1,001-5,000 employees

Digital adoption platform
Company Overview
WalkMe wants to fundamentally transform the productivity of humanity by harnessing the power of technology.
Data & Analytics

Company Stage

N/A

Total Funding

$579.5M

Founded

2011

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-14%

2 year growth

-15%
Locations
Raleigh, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Management
Tableau
Salesforce
Data Analysis
Excel/Numbers/Sheets
CategoriesNew
Sales & Account Management
Operations & Logistics
Requirements
  • Experience incorporating customer health insight into early churn warning
  • Knowledge of best practices in forecasting and ARR retention
  • 5+ years of experience working in Sales operations / CS Operations with a focus in retention and/or renewals
  • Quantitative analysis and data modeling experience within google sheets/Excel
  • Advanced Salesforce knowledge is required; lightning experience preferred
  • Experience exporting/importing data at scale required
  • Experience working with Tableau, Anaplan, working with Deal Desk (order management), contracts and finance teams
  • Self-starter with the ability to take ownership while navigating in an ever-shifting environment
Responsibilities
  • Global churn forecasting and renewal retention processes analytics; data analysis and reporting for leadership
  • RM Dashboard reporting and maintenance
  • Building models for predicting renewals and churn based on correlated data
  • CS and RM Compensation design, planning and reporting
  • Capacity Planning, coverage, and resource allocation
  • CS and RM Department and individual performance KPIs & OKRs
  • RM Business process & policy development
  • RM Methodology enablement & process workflow documentation
  • CS and RM workflows management; customer health, risk management, and trending modeling to foster renewal and expansion
Desired Qualifications
  • Experience with Deal Desk (order management), contracts, and finance teams
  • Experience with Tableau and Anaplan
  • Experience with lightning Salesforce
  • Experience with RSUs as part of a total rewards package