Full-Time

Director of Service Delivery

Money Services & Workforce Solutions

Intuit

Intuit

10,001+ employees

Tax, accounting, and personal-finance software

Compensation Overview

$251.5k - $340k/yr

+ Bonus + Equity Rewards

Mountain View, CA, USA + 2 more

More locations: Atlanta, GA, USA | San Diego, CA, USA

In Person

On-site in Atlanta, GA; Mountain View, CA; San Diego, CA.

Category
Business & Strategy (1)
Required Skills
Data Analysis

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Requirements
  • Multi-thousand-person scale. Has led through multi-thousand-person organizations or ecosystems, with direct accountability for outcomes at that scale.
  • Leaders of leaders. Has managed through multiple layers of leadership, not simply large individual-contributor teams, but building and developing other leaders and the systems that hold them accountable.
  • High cost of failure. Has operated in businesses where the cost of failure is high and execution discipline matters in regulated, compliance-intensive, or otherwise unforgiving environments.
  • Scaling through change. Has scaled organizations during periods of significant growth, transformation, or business-model change and redesigning operating models while continuing to run them.
  • Transformation, not stewardship. Has redesigned operating models, not merely inherited and optimized existing ones; can point to systems, leadership structures, and operating mechanisms they built.
  • AI as organizational change. Treats AI-enabled transformation as a change-management and operating-model challenge rather than a technology rollout, and has driven adoption that changed how an organization works.
  • Demonstrated experience delivering high-quality, people-centered service experiences at scale.
  • Ability to define and improve operational processes in a dynamic, fast-paced environment.
  • Strong business acumen and understanding of service delivery models and customer engagement across virtual channels.
  • Comfortable operating cross-functionally in a highly matrixed structure and influencing without authority to drive execution.
  • Exceptional communication and collaboration skills, including with senior leadership and delivery partners.
  • An entrepreneurial, growth mindset, comfortable with ambiguity and energized by environments that value speed.
  • Passion for helping people and improving customer outcomes.
  • Bachelor’s degree in Business, Operations, or a related field; advanced degree a plus.
Responsibilities
  • Own end-to-end service delivery for Money Services and Workforce Solutions, holding accountability for customer outcomes, quality, and team performance across a large-scale delivery organization
  • Redesign the operating model while running it, shifting legacy processes, tools, and workflows to a modern, AI-enhanced expert platform without disrupting live operations
  • Operationalize our AI-powered quality management system that monitors every expert interaction and flags coaching opportunities in real time. Define and execute the operational roadmap that supports GBSG’s growth trajectory and Intuit’s broader “done for you” strategic vision
  • Lead AI-enabled transformation as an organizational change challenge, not a technology project. Redesigning roles, workflows, governance, and ways of working so the organization adopts and compounds the gains.
  • Build the operating mechanisms, governance models, and leadership layers that let the organization scale and transform at the same time
  • Lead workforce planning, capacity management, and real-time scheduling optimization to meet dynamic customer demand across seasonal and growth cycles
  • Build and evolve workforce management capabilities that are predictive, leveraging data, tooling, and AI to stay ahead of volume
  • Own the onboarding craft for Intuit’s expert workforce designing structured, scalable onboarding experiences that turns it into a true growth motion tied explicitly to consumption, upsell, retention and customer experience
  • Continuously improve the onboarding model to meet the pace of expert hiring as the business scales
  • Lead the payroll tax operations function with precision, ensuring accuracy, regulatory compliance, and timeliness across federal and state obligations for Intuit’s small and mid-market customer base, where the cost of failure is high and execution discipline is non-negotiable
  • Partner cross-functionally with Product, Legal, and Compliance to anticipate regulatory change and operationalize it ahead of impact
  • Lead and develop a high-performing, geographically distributed organization of leaders, building leadership layers, succession depth, and a culture of accountability, coaching, and continuous improvement
  • Serve as a strategic peer to stakeholders across Product, Finance, Compliance, and the broader Expert Network leadership team, and raise the bar for the leaders around you
Desired Qualifications
  • Advanced degree in a related field is preferred or a plus.

Intuit provides financial technology tools for consumers and small businesses. Its main products are TurboTax for tax preparation, QuickBooks for accounting, and Mint for personal finance management. These tools typically operate on a subscription basis or behind transaction fees, with features that help users file taxes, track income and expenses, and manage budget and goals. The software ecosystem is designed to connect tax, accounting, and personal finance in one place, improving workflows for individuals, freelancers, and small business owners. Security is a priority, with measures like multi-factor authentication and anti-fraud protections to protect user data. Intuit’s goal is to help people achieve financial well-being by educating users and delivering easy-to-use, reliable financial software across different needs and customer segments.

Company Size

10,001+

Company Stage

IPO

Headquarters

Mountain View, California

Founded

1983

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Simplify Jobs

Simplify's Take

What believers are saying

  • TurboTax Live revenue expected to grow 36% this year, shifting to human-expert platform model.
  • QuickBooks Advanced and Enterprise Suite grew 38% YoY in Q3 FY26, expanding mid-market reach.
  • Enterprise financial management software market projected to reach $26.35B by 2030 at 17.2% CAGR.

What critics are saying

  • TurboTax DIY segment lost price-sensitive filers due to aggressive pricing, causing only 2% unit growth.
  • Securities fraud lawsuit alleges Intuit misled investors on TurboTax advantages, triggering 20% stock drop May 21.
  • 17% global workforce cut and office closures signal execution risk in AI-plus-human platform transition.

What makes Intuit unique

  • Intuit combines AI with human experts via TurboTax Live, now 53% of TurboTax revenue.
  • QuickBooks leverages the world's largest small business ecosystem for AI-driven cash flow and tax insights.
  • Intuit Enterprise Suite targets $90B mid-market with multi-entity reporting and AI-powered workflows.

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Benefits

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

10%

1 year growth

10%

2 year growth

11%
Prairie AI
Jul 18th, 2026
What we built in a homebuilder's back office.

What Prairieai built in a homebuilder's back office. A look inside a short onsite engagement with a residential homebuilder: the QBO connection, warranty workbook, permit work, and the pieces Prairieai left alone. * AI workflow automation * Office administration * Homebuilder operations * Construction back office * Saskatchewan I spent a couple of days in a residential homebuilder's office, sitting with the people who handle the work that rarely makes it onto a jobsite photo: invoices, warranty notes, paper walkthrough sheets, plans, email, and permit forms. The brief was practical. Watch how the work actually moved, find the parts that were worth improving, and build only what the team could keep using themselves. Some jobs were ready for a usable system. Others needed access, cleaner data, or more testing first. By the end, Prairieai had a clear view of what was live, what still needed work, and where a person needed to stay in the loop. Prairieai tracked status before talking about results. Prairieai kept the status list simple: identified, scoping, in progress, live, verified, or parked. A demo was not live. And live was not the same as verified. Staff needed to use a workflow in real work before Prairieai called it dependable. Anything touching money, permits, customers, contracts, or safety still had a person responsible for the final call. The Government of Canada's generative AI guide is written for public institutions, but its accountability point applies in a private office too: the organization remains responsible for the output it uses. Prairie AI's AI Automation service is built around this kind of work. Start with the existing record and handoff, remove repetitive steps, and leave the final decision with the person who owns it. The finance connection made controlled QBO workflows possible. The finance process was already in decent shape. The friction was between invoice material, QuickBooks Online, and a separate reporting workbook. The connector on hand did not support the QBO setup Prairieai needed, so Prairieai built a local integration with Intuit's open-source QuickBooks Online MCP server. The connection was tested carefully before it was used for real work. Delete actions were disabled, and any workflow that could change a financial record kept a human approval step. It gave the finance team a controlled way to bring QBO information into an assisted workflow for review, preparation, and reporting. Prairieai did not put a time-saved number on it. It needed to run through more real finance work first. The warranty work put scattered records into one reviewable place. Warranty administration had a different problem. The information was there, but it was scattered across a warranty system, a shared spreadsheet, handwritten walkthrough sheets, messages, email, and older records. The usual export did not have enough detail for the daily task. The better route was to export the record for each home and put the useful details into one workbook with three views: * - service requests * - a per-home tracker with possession and walkthrough status * - a lookup view for finding one home's record Prairieai also tested a photographed walkthrough sheet. It pulled the marked items into the right home's record, then left the result for staff to check before using it. The workbook was usable, but I did not call it verified yet. The first test surfaced ordinary cleanup work: keep the existing workbook as the source, preserve the formulas, and check that a photo import landed each item in the right place. That is exactly why the review step stayed in the process. The earlier guide on warranty service records explains the general recordkeeping principle. In this case, the work was about finding an export path that actually supported the office, creating one reviewable record, and keeping the coverage decision with a person. One of the most useful patterns was already owned by the team. One of the most useful things I saw had already been built by the team. A project team member had already taught an assistant how to prepare a repeatable permit-plan markup from a simple reference example. The early versions needed correction. Repeated examples and direct feedback made the remaining corrections smaller, and the staff member still inspected and submitted the final plan. The person doing the work had built the pattern and knew how to judge the output. I helped document where it was working and what the next step should be. The workflow-by-demonstration guide covers why this approach works. The person who knows the task can often teach a stable example faster than they can write a long procedure. The browser permit workflow stayed in progress. Prairieai also explored a browser workflow for a repetitive permit application. It could gather details from internal records, apply learned defaults, and fill most of a web form. It stopped before the final agreement and submission, which stayed with a staff member. The test showed that much of the workflow was possible, but it was not reliable enough to call live. The portal was inconsistent, the run depended on a specific computer being available, and the trigger did not arrive in a dependable place. That last point mattered. A workflow cannot act on an input it never receives. Moving or standardizing the trigger was as important as the browser steps themselves. Prairieai left several jobs unfinished on purpose. Prairieai also found a few good ideas that were not ready to build: * - automatic invoice naming and filing * - month-end reporting support * - filing signed quotes and patterned vendor email into the right job folder * - assembling warranty booking material from existing records * - moving job templates into a replacement project-management system Some needed administrator approval. Some needed a reliable export before Prairieai could judge the data. Others belonged in a later round. Prairieai also left the live construction schedule alone. There were too many trade and timing dependencies for a short engagement, and the project team did not want an assistant writing to that schedule. I agreed. A convincing demo is not worth creating a system someone has to babysit inside a schedule that affects real work every day. What changed in the office. By the end, the finance team had a controlled QBO connection for assisted workflows. The warranty work had one workbook and a repeatable way to bring paper notes into it. The project team had a plan-markup pattern that was already working. The permit workflow had a clear review stop and a clear list of blockers. Each working pattern had an owner. The people closest to the work could explain the source record, inspect the output, and decide what happened next. That same source-first idea applies before a file reaches the workbook. If documents arrive through email or phone photos, the email attachment intake guide shows how to add a small review queue without turning the AI output into the system of record. Nobody needed a promise that AI would run the company. They needed a few smaller systems tied to real work, and a better sense of what to leave alone for now. That is the standard I would use for another office: inspect the actual task, build the smallest useful handoff, name the owner, and separate live work from projected value. If your administrative work still jumps between inboxes, PDFs, spreadsheets, and portals, read about Prairie AI's AI Automation service. Bring one workflow that repeats every week and the records it depends on. Prairieai can tell you whether the next step is a build, a process cleanup, or leaving it alone.

Africa SME Journal
Jul 17th, 2026
Bronstein, Gewirtz & Grossman LLC urges Intuit Inc. investors to act: Class Action filed alleging investor harm.

Bronstein, Gewirtz & Grossman LLC urges Intuit Inc. investors to act: Class Action filed alleging investor harm. Nationally recognized firm urges Intuit Investors to explore Class Action representation. NEW YORK, July 17, 2026 (GLOBE NEWSWIRE) - Bronstein, Gewirtz & Grossman, LLC, a nationally recognized investor-rights law firm, announces that a class action lawsuit has been filed against Intuit Inc. (NASDAQ: INTU) and certain of its officers. This lawsuit seeks to recover damages against Defendants for alleged violations of the federal securities laws on behalf of all persons and entities that purchased or otherwise acquired Intuit securities between August 22, 2025 and May 20, 2026, both dates inclusive (the "Class Period"). Such investors are encouraged to join this case by visiting the firm's site: bgandg.com/INTU. Intuit Case Details The complaint alleges that throughout the Class Period, Defendants made materially false and misleading statements regarding the Company's business, operations, and prospects. Specifically, the Complaint alleges that Defendants made false and/or misleading statements and/or failed to disclose that: (1) they had overstated Intuit's competitive advantages and growth, as well as the overall strength and sustainability of its business model and operations; (2) in reality, Intuit was losing significant business in its tax-related business, particularly in its TurboTax business, as a result of, inter alia, increasing competitive and pricing pressures; (3) accordingly, Intuit's previously issued FY 2026 TurboTax revenue growth guidance was unreliable and/or unrealistic; and (4) as a result, Defendants' public statements were materially false and misleading at all relevant times. What's Next for Intuit Investors? A class action lawsuit has already been filed. If you wish to review a copy of the Complaint, you can visit the firm's site: bgandg.com/INTU. or you may contact Peretz Bronstein, Esq. or his Client Relations Manager, Nathan Miller, of Bronstein, Gewirtz & Grossman, LLC at 917-590-0911. If you suffered a loss in Intuit you have until September 8, 2026, to request that the Court appoint you as lead plaintiff. Your ability to share in any recovery doesn't require that you serve as lead plaintiff. No Cost to Intuit Investors Africa SMB Journal, Bronstein, Gewirtz & Grossman LLC, represent investors in class actions on a contingency fee basis. That means Africa SMB Journal will ask the court to reimburse Africa SMB Journal for out-of-pocket expenses and attorneys' fees, usually a percentage of the total recovery, only if Africa SMB Journal is successful. Why Bronstein, Gewirtz & Grossman, LLC for Intuit Securities Class Action? Bronstein, Gewirtz & Grossman, LLC is a nationally recognized firm that represents investors in securities fraud class actions and shareholder derivative suits. Its firm has recovered hundreds of millions of dollars for investors nationwide. More at www.bgandg.com "Our practice centers on restoring investor capital and ensuring corporate accountability, which serves to uphold the essential integrity of the marketplace," said Peretz Bronstein, Founding Partner of Bronstein, Gewirtz & Grossman, LLC. Contact Info Peretz Bronstein, Esq. or Nathan Miller Bronstein, Gewirtz & Grossman, LLC 917-590-0911 | [email protected] Attorney advertising. Prior results do not guarantee similar outcomes. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Africa SMB Journal do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

QB-LA
Jun 20th, 2026
QB-LA update: QuickBooks Workforce payroll changes coming July 2026.

QB-LA update: QuickBooks Workforce payroll changes coming July 2026. At QB-LA, Losangelesquickbookshelp want to keep its payroll clients informed about upcoming changes to QuickBooks Payroll so there are no surprises when your subscription renews. Beginning July 1, 2026, Intuit is rebranding QuickBooks Online Payroll as QuickBooks Workforce. Along with the new name comes expanded human resources (HR) functionality and updated per-employee pricing for several payroll plans. What's changing? The first change you'll notice is a new product name. Existing subscriptions will automatically transition to the new Workforce branding with no action required. Your payroll data, company information, and existing settings will remain unchanged. Pricing updates. While the monthly base subscription cost for each Workforce plan remains the same, the per-employee monthly fees will increase beginning July 1, 2026. For businesses with only a few employees, the increase will be modest. Larger organizations should expect a more noticeable change to their monthly payroll costs. New human resources features. The rebranding reflects Intuit's broader vision of combining payroll, HR, and workforce management into a single platform. Workforce Premium and Workforce Elite will include expanded tools that help businesses manage the complete employee lifecycle, from recruiting and onboarding through payroll administration and employee development. The platform will also provide integrated time tracking, scheduling, compliance tools, and workforce reporting. Rather than relying on multiple software products, businesses can manage many day-to-day HR functions from within QuickBooks. Enhanced time tracking features are also being introduced, including improved location accuracy, real-time employee visibility while clocked in, and automatic mileage tracking for eligible employees working in the field. Benefits Administration. Beginning July 1, Intuit will also offer an optional Benefits Administration add-on for Workforce Premium and Workforce Elite. The service will cost $5 per active employee, per month and is initially available for businesses with 20 or more employees, with broader availability expected in the future. This feature is completely optional and will not be enabled automatically. What does this mean for your business? For many growing businesses, these additional workforce management tools may eliminate the need for separate HR software and simplify payroll administration. However, not every company needs every available feature. Smaller businesses may find that a simpler payroll plan continues to meet their needs, while larger employers may benefit from the expanded workforce management capabilities. At QB-LA, Losangelesquickbookshelp believe payroll software should fit your business, not the other way around. Before your renewal date, Losangelesquickbookshelp can review your current payroll setup, discuss the upcoming pricing changes, and determine whether your existing plan is still the best value. Losangelesquickbookshelp is here to help. Payroll is one of the most important functions of any business. Its team stays on top of QuickBooks changes so you don't have to. If you have questions about the upcoming Workforce pricing, want to estimate how the new per-employee fees will affect your monthly costs, or would like to review your current payroll solution, contact QB-LA. Losangelesquickbookshelp is happy to help you choose the right solution for your business while keeping payroll accurate, compliant, and cost-effective. June 19th, 2026

QB-LA
Jun 20th, 2026
QuickBooks Online pricing & feature update | August 2026.

QuickBooks Online pricing & feature update | August 2026. At QB-LA, Losangelesquickbookshelp want to keep its clients informed about important changes that may affect their QuickBooks Online subscription and the tools you rely on every day. Beginning with subscription renewals on or after August 1, 2026, Intuit will be increasing the monthly price of several QuickBooks Online plans while also introducing a number of new features focused on automation, reporting, and business insights. QuickBooks Online pricing changes. The following monthly subscription prices will apply at each customer's next renewal date after August 1, 2026. There are no pricing changes for Free, Lite, Ledger, or Simple Start. If QB-LA manages your QuickBooks subscription through its firm, Intuit will not contact you directly regarding these changes. If you have questions about your subscription or whether another plan may better fit your business, Losangelesquickbookshelp is happy to help. What's New in QuickBooks. Alongside the pricing changes, Intuit is introducing several improvements designed to make bookkeeping faster and more efficient. One of the most noticeable enhancements is improved bank feed reliability. Many businesses have experienced delays or inconsistencies with downloaded banking transactions over the past few years, and Intuit has invested in making bank connections faster, more stable, and easier to review. Artificial intelligence also continues to play a larger role within QuickBooks. New automation tools can assist with transaction categorization, invoice preparation, and answering financial questions based on your company data. These features are intended to reduce repetitive bookkeeping tasks while providing quicker access to financial information. Business owners using Essentials and Plus will also gain access to expanded KPI dashboards and financial reporting, providing better visibility into cash flow, profitability, and overall business performance. Advanced subscribers will receive additional reporting capabilities, industry-specific tools for construction and project-based businesses, expanded inventory management features, and Bill Pay Elite at no additional subscription cost. Bill Pay improvements. QuickBooks Bill Pay has also received a welcome pricing update. The Elite plan has been reduced from $90 per month to $45 per month, and beginning in August it will be included with QuickBooks Online Advanced subscriptions. In addition, all Bill Pay plans now include standard ACH payments with no per-transaction ACH fees. What this means for your business. While subscription prices are increasing for some plans, many businesses may find value in the expanded reporting, automation, and workflow improvements being added throughout the platform. That said, every business is different. Some companies may benefit from the new capabilities, while others may be paying for features they don't need. This is an excellent opportunity to review your QuickBooks subscription and ensure you're using the most cost-effective plan for your business. Losangelesquickbookshelp is here to help. At QB-LA, Losangelesquickbookshelp don't simply set up QuickBooks and walk away. Losangelesquickbookshelp work alongside its clients to ensure they're getting the most value from their accounting software while maintaining accurate books, improving financial reporting, and making informed business decisions. If you'd like Losangelesquickbookshelp to review your current QuickBooks subscription, discuss the upcoming pricing changes, or determine whether another plan may better fit your business, Losangelesquickbookshelp'd be happy to help. Questions about your QuickBooks subscription? Contact QB-LA today for personalized guidance before the August pricing changes take effect. Full-Service bookkeeping.

Law.com
Jun 18th, 2026
Agiloft taps former mitsubishi and john deere lawyer as general counsel.

Agiloft taps former mitsubishi and john deere lawyer as general counsel. Kristin Knox Esche's arrival comes as Agiloft continues expanding its contract intelligence and artificial intelligence offerings, and broadening its reach beyond traditional contract life cycle management. Contract life cycle management provider Agiloft has hired longtime in-house lawyer and legal operations leader Kristin Knox Esche as general counsel, bringing aboard an executive whose career has been shaped by helping companies modernize legal functions, manage growth and navigate technological change. * Exclusive Reporting - Fast, authoritative coverage and sharp analysis. * Integrated Insights - Compass and Radar context built right into articles. * Personalized Experience - Tailored homepage content and curated newsletters. * Smart Search & Alerts - Powerful search and real-time updates. Questions? Contact an Account Specialist at [email protected] | 1-855-808-4530 (Americas) | 44(0) 800 098 386009 (UK & Europe) NOT FOR REPRINT Michael Gennaro Holsten, who helped guide Workfront and Eloqua through acquisitions by Adobe and Oracle, joins the AI analytics company's executive team to lead its global legal function June 18, 2026 Michael Gennaro Christos Yatrakis, who most recently served as chief people and legal officer at the footwear brand, joins the Philadelphia-based discount retailer with more than two decades of experience at global public consumer companies. June 17, 2026 Michael Gennaro Cozzens, a Stanford-trained attorney and two-decade Intuit veteran, will succeed McLean, who is retiring at the end of July after 20 years with the California-based maker of TurboTax and QuickBooks. June 17, 2026 Michael Gennaro Morgan, who spent nearly 30 years in private practice, corporate America and media, succeeds Rudy Rodríguez Jr., who joined the entertainment chain less than 18 months ago. June 16, 2026 Michael Gennaro Carey Roberts, who served as EVP and top lawyer at the $40 billion healthcare real estate investment trust, will join Blackstone as senior managing director and general counsel of its real estate business. June 16, 2026