Impact Lead 1, Membership & Family Services Assistant
Part-Time
$19 - $19.96/hr
Junior
Monterey, CA, USA
In Person
Social & Community ServicesCommunity Outreach & Programs
About the job
Requirements
A high school diploma or GED equivalent is required.
At least six months of customer service and/or office experience is required.
Proficiency with Microsoft Office Suite, Google Workspace, and the Internet is required.
A reliable and accessible mode of transportation to the work site is required.
The candidate must be highly organized, with strong written and verbal communication skills.
The candidate must be able to present to diverse audiences.
Oral and written fluency and proficiency in English and Spanish are required.
The candidate must be able to work in a highly interactive, emotionally and physically stimulating environment.
The candidate must be able to remain stationary, sitting or standing, for at least 50% of the time.
The candidate must be able to lift up to 35 pounds.
All employees must be eligible for employment in the United States.
Responsibilities
Create a welcoming environment for youth, parents, and other stakeholders.
Provide prompt, professional, and courteous customer service to youth and the general public by knowing current program and activity offerings.
Adhere to Membership Services protocols and procedures.
Uphold BGCMC rules and operational values through a youth development approach.
Enforce the mandatory sign-in process for all members, volunteers, visitors, and vendors.
Provide weekly new-member and parent orientations and instruct new members on Club rules and membership-card use.
Respect the confidentiality of member, employee, and volunteer information.
Promote a culture of high expectations and recognize youth monthly for their efforts and achievements.
Address youth behavior using a positive-discipline approach that incorporates responsibility, accountability, and appropriate consequences.
Serve as a role model to youth by exemplifying the pillars of Good Character and Citizenship.
Mentor youth through personal and educational challenges.
Maintain a safe, neat, and orderly entry area, front counter, and other workspaces to provide customer service.
Maintain the Monterey site’s Kidtrax database and collect and report accurate membership data using electronic and paper-based tracking tools.
Comply with the Monterey Peninsula Unified School District Expanded Learning Opportunity data-sharing agreement defined in the current memorandum of understanding with BGCMC’s Monterey site.
Maintain inventory and ensure equipment and supplies are in good working order and stewarded as intended.
Communicate using the public-address system, phone, in person, email, and Blackboard system.
Track and report the Catch the Bus Program daily in coordination with Operations.
Keep accurate records of membership financial transactions and submit them to Accounting on time.
Communicate safety, transportation, maintenance, technology, and facility issues to Operations.
Provide families with information regarding community service agencies.
Assist with parent education and support-group workshops for families as needed.
Provide orientations for volunteers and Service Learners.
Represent the organization and interpret its objectives, standards, and programs.
Support outreach at BGCMC’s information booth at community events and other opportunities as assigned by the Site Supervisor.
Participate in training classes related to membership services and local family resources.
Perform other duties as assigned in alignment with the position’s primary function.
Desired Qualifications
First Aid and CPR certification.
Cultural competence and the ability to work with diverse youth and people.
Description
Title:Impact Lead I, (MFS) Membership & Family Services – Monterey
[25 hours/week]
Work Schedule: Part-time – generally scheduled up to 25 hours per week, Mondays – Fridays, between 12:00 pm -6:00pm with occasional later evening and weekend responsibilities for programming, training, and special events.
Reports to: Site Supervisor, Monterey
Location: Casanova Oak Knoll Park Center 735 Ramona Ave., Monterey, CA
MISSION: “Our Mission is to inspire and empower the youth of Monterey County to realize their full potential to become responsible, healthy, productive and successful citizens.”
POSITION SUMMARY: Working under the direction of the Site Supervisor, the Boys & Girls Clubs of Monterey County (BGCMC) MFS, Impact Leader I is directly responsible for achieving the BGCMC’s Mission by providing outstanding customer service to reinforce a welcoming, positive Club environment, with special emphasis on instilling a sense of belonging among youth and parents. Additionally, the MFS Impact Leader I is responsible for maintaining accurate Membership records and following Membership protocols and standard operating procedures.
PRIMARY FUNCTIONS AND RESPONSIBILITIES:
Youth Success
Create a welcoming environment for youth, parents and other stakeholders
Provide prompt, professional, courteous customer service for youth and the general public by knowing current program and activity offerings
Adhere to Membership Services protocols and procedures
Uphold BGCMC rules, operational values, etc. through a youth development approach
Enforce mandatory sign-in process for all Members, volunteers, visitors, and vendors
Provide weekly new member/parent orientations and instruct new members of Club rules and use of membership card
Respect the confidentiality of member, employee, and volunteer information
Ensure culture of high expectations and monthly recognition of youth for their efforts, achievements
Address youth behavior with a positive discipline approach that incorporates responsibility, accountability and appropriate consequences for their actions
Serve as role model to youth exemplifying the pillars of Good Character & Citizenship
Serve as a mentor to guide youth through personal and educational challenges
Demonstrate integrity, sound judgment, respect for others, and a strong commitment to the positive development and well-being of youth
Model appropriate behavior, professionalism, responsibility, and respectful communication at all times.
Membership Management
Ensure the entry area, front counter and other work spaces are safe, neat, clean, and in order to provide outstanding customer service
Maintain Kidtrax database for the Monterey site, collect and report accurate Membership data utilizing electronic and paper-based tracking tools
Comply with Monterey Peninsula Unified School District (MPUSD), Expanded Learning Opportunity (ELOP) data sharing agreement defined in the current Memorandum of Understanding (MOU) with BGCMC’s Monterey Site
Manage the MPUSD, ELOP membership data base, 6Crickets for the Monterey Site
Maintain inventory, ensure equipment/supplies are in good working order and stewarded as intended
Communicate effectively using the public address system, phone, in person, e-mail and Blackboard system
Maintain daily tracking and reporting of the Catch the Bus Program in coordination with Operations
Provide accurate record keeping of membership financial transactions and timely submission to Accounting
Communicate any safety, transportation, maintenance, technology, and facility issues to Operations
Family Services & Volunteer Support
Provide families with information regarding community service agencies
Assist with parent education and support group workshops for families as needed
Provide orientations for volunteers and Service Learners
Represent the organization and interpret its objectives, standards, and programs
Support outreach efforts at BGCMC’s information booth in community events and other opportunities as assigned by the Site Supervisor
Collateral Duties
Participate in training classes related to membership services and local family resources
Perform other duties as assigned in alignment with fulfilling the primary function of position
Requirements
Education & Experience:
High school diploma or GED equivalent
Minimum of 6 months in customer service and/or office experience
Tech savvy, including proficiency in utilizing Microsoft Office Suite, Google Work Space and Internet for maximum productivity
Must have a reliable and accessible mode of transportation to the work site
Highly organized with excellent written and verbal communication skills
Ability to present to diverse audiences
Oral and written fluency and proficiency in English and Spanish
Physical Demands & Additional Requirements
Ability to perform work in a highly interactive, emotionally and physically stimulating environment
Must be able to remain in a stationary position including sitting or standing at least 50% of the time
Must be able to lift up to 35lbs
Highly desirable qualifications:
First Aid & CPR Certification
Cultural competence, ability to work with a diverse youth and people
COMPENSATION:
Pay rate begins at $19.00 to $19.96 per hour, and is based on experience. Professional development opportunities are available contingent upon funding and approval. This position is classified as non-exempt and as such is eligible for the overtime provisions of the Fair Labor Standards Act.
DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
BGCMC is an EEO employer committed to excellence through diversity. All employees must be eligible for employment in the U.S.