Director of Consultant Relations

Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! We are looking for a Director of Consultant Relations. The Director of Consultant Relations is responsible for developing, managing, and growing strategic relationships with boutique, regional, and large consulting practices, including WTW, Aon, Mercer, Lockton, Gallagher, and other key benefits consulting organizations. This role focuses on building strong relationships with consultants, educating them on Talkspace’s solutions, identifying new business opportunities, and positioning Talkspace as a valuable addition to their clients’ benefit portfolios.

*This is a remote position that requires traveling throughout the Western United States and working Pacific hours.*

What You’ll Do

• Strategic Partnership & Relationship Management
  • Develop and maintain strong relationships with boutique, regional, and national consulting practices across the US.
  • Serve as a key point of contact for assigned consultant relationships.
  • Build trusted relationships with consultants and partner stakeholders to increase awareness, consideration, and adoption of Talkspace solutions.
  • Educate consultants on Talkspace’s products, capabilities, differentiators, and evolving behavioral health offerings.
  • Identify opportunities to strengthen consultant engagement and expand Talkspace’s presence within consulting organizations.
  • Develop a strong understanding of each consulting partner’s business, client base, priorities, and areas of opportunity.
  • Support the development of partner engagement strategies and programs that drive new business and strengthen existing relationships.
  • Represent Talkspace at consultant meetings, industry events, conferences, and other partner engagements.
• Business Development
  • Identify, develop, and advance new business opportunities generated through consultant relationships.
  • Partner with the appropriate departments to support consultant-led opportunities, RFPs, proposals, presentations, and client meetings.
  • Introduce Talkspace for work solutions to consultants and help position Talkspace effectively with their clients.
  • Build and maintain a strong pipeline of consultant-generated opportunities.
  • Develop relationships with consultants who influence behavioral health, EAP, mental health, wellbeing, and related purchasing decisions.
  • Work interdepartmentally to understand client needs and help develop solutions that address those needs.
  • Support opportunities from initial consultant engagement through client decision and Implementation.
  • Develop best practices for consultant engagement, opportunity development, and client interaction.
  • Support growth by increasing consultant awareness, referrals, and utilization of Talkspace solutions.
  • Monitor market activity and identify emerging opportunities, competitive trends, and areas for growth.
• Partner Engagement & Education
  • Conduct meetings, presentations, training sessions, and educational sessions for consultants and consulting organizations.
  • Keep consultants informed of new Talkspace products, services, capabilities, and market developments.
  • Collaborate with internal subject matter experts to provide relevant resources and expertise to consultants and their clients.
  • Coordinate internal resources for consultant education and client-facing engagements.
  • Identify opportunities to increase Talkspace’s visibility and engagement within key consulting organizations.
  • Attend industry, consultant, and partner events to strengthen relationships and identify
  • new opportunities.
• Negotiation & Contract Management
  • Support the negotiation and execution of channel partnership agreements and strategic consultant relationships.
  • Coordinate with internal teams such as Legal, Finance, and other stakeholders as needed to facilitate agreements and partnership initiatives.
  • Help ensure partner agreements and programs are effectively implemented and maintained.
  • Maintain awareness of partnership requirements, commitments, and deliverables.
  • Escalate contractual or relationship issues to appropriate internal stakeholders when needed.
• Cross-functional Collaboration
  • Work closely with Account Management, Product, Implementation, and other cross-functional teams to ensure a seamless consultant and client experience.
  • Communicate consultant feedback, market insights, and client needs internally to help inform product and go-to-market initiatives.
  • Collaborate with internal teams to resolve partner needs and ensure timely follow-through on commitments.
  • Help coordinate internal resources for consultant meetings, RFPs, presentations, events, and other strategic engagements.
  • Contribute to the development of scalable processes and best practices for the Channel Partnerships organization.
  • Act as a liaison between consulting partners and internal Talkspace stakeholders.
• Performance & Reporting
  • Track and report on consultant engagement, pipeline development, referrals, opportunities, and business performance.
  • Maintain accurate and timely information in Salesforce and other business systems.
  • Monitor assigned consultant activity and identify opportunities for increased engagement and growth.
  • Provide regular updates to leadership on relationship development, pipeline, opportunities, challenges, and market trends.
  • Use data and partner insights to identify opportunities to improve engagement and drive incremental revenue.
  • Maintain accurate records of partner activity, meetings, opportunities, and next steps.
• Performs other related duties as assigned.

About You

• 3–5 years of experience in consultant relations or channel partnerships.
• Willingness to travel 2x/month.
• Experience working with benefits consultants, brokers, health plans, employers, or other healthcare and benefits organizations required.
• Demonstrated ability to develop and maintain relationships with multiple stakeholders within complex organizations.
• Proven business development experience with the ability to identify opportunities, build pipeline, and support revenue growth.
• Experience working with multi-stakeholder solutions, including SaaS, health and welfare benefits, healthcare IT, HR technology, digital health, or outsourcing solutions.
• Ability to engage effectively with senior-level and C-level stakeholder

Benefits 

• Comprehensive Medical, Dental and Vision plans coverage
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! 

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $125,000 and $145,000 per year. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. 

Why Talkspace? 

Talkspace is the most comprehensive and convenient way to take care of your mental health and wellness, focused on providing quality mental health services on your own terms. 

Our signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can connect their dedicated provider via live video, text, or phone.

Backed by over 10 years of industry-leading research and clinically proven results, our accessible care model continues to make huge strides in lowering the barriers to quality mental healthcare services nationwide. Talkspace is the top insurance-covered therapy service with over 112 million Americans covered and a leader within the Corporate Wellness Space, with more than 200 employer partnerships across several industries.

Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.