Front Office Lead: Sleep Center

Primary Duties and Responsibilities

• The Front Office Assistant Lead performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff.
• Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards.
• Greets visitors and answers telephones.
• May collect Copays, close the Cash Drawer and prepare Month End deposits.
• Collects initial demographic and clinical patient information and accurately enters into the medical record.
• Compiles and prepares charts.
• Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling.
• Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors.
• Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information.
• Ensures the patient chart has all the required paperwork prior to the patient’s procedure.
• As directed by medical staff orders patient tests to be performed as needed during patient stay.
• The Lead Front Office Assistant displays and practices a work-style that reflects the mission, vision and values of Hoag and Clinics and participates in the continuous quality improvement process.
• Maintains a working knowledge of departmental policies and procedures including the use of specialized instrumentation, Quality Control requirements and preventative maintenance.
• The Lead is proficient with software applications necessary to perform job functions and trains others.
• Initiates the first level of insurance verification when registering a patient.
• Provides lead direction to assigned office staff and provides performance feedback to the Supervisor.
• Troubleshoots and problem-solves quickly and effectively.
• Conducts and documents Department orientation for new employees within 30 days from hire.
• Acts as Hoag Ambassador to patients, visitors, staff, physicians, vendors and the community.
• Local travel may be required.

Education and Experience

• High School Graduate or equivalent required
• Intermediate knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus healthcare database systems required
• Clerical experience to include filing, calculator, and telephone skills required
• Strong problem-solving and trouble-shooting skills required
• Proven ability to communicate effectively / interface with staff, physicians, vendors, patient and family required.
• Minimum three (3) years’ medical front office experience required
• Working knowledge of medical terminology and understanding of insurance procedures required
• Experience within an acute healthcare system environment preferred
• Spanish language skills preferred
• Bachelor’s degree in healthcare-related field preferred

License Required:

• N/A

License Preferred:

• N/A

Certifications Required:

• N/A

Certifications Preferred:

• BLS Certification

Pay Range: $23.05 - $35.64/ hourly