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N-able

IT management suite for MSPs

Operations Engineer

Site Reliability EngineeringConfirmed live in the last 24 hours
Full-timeWarsaw, Poland

About the Job

Requirements

  • Experienced Linux system administration; Windows experience is a plus.
  • Good understanding of AWS, including EC2, Route 53, VPC, IAM, and S3; Azure experience is a plus.
  • Experience with orchestration and automation tools; the team predominantly uses Ansible and Terraform, and recognizes transferable concepts across other tooling.
  • Scripting and systems-related programming skills in Python and Bash.
  • Experience troubleshooting technical issues; incident response experience is required, and on-call experience is a plus.
  • Good understanding of security best practices, including vulnerability management and patching.
  • Experience with monitoring and alerting solutions.
  • At least 2 years of experience in an Operations, DevOps, or SRE role.
  • Experience installing and operating MySQL or PostgreSQL.
  • Understanding of networking, including firewalls, load balancers, and separation of public and private networks.
  • Experience with CI/CD tools such as Jenkins and GitHub.
  • Familiarity with VMware, data center hardware, Cloudflare, or Windows Server.
  • Good English to work with distributed international teams.

Responsibilities

  • Support 24x7 availability of customer-facing services as part of an on-call rota by monitoring, troubleshooting, and resolving production incidents.
  • Contribute to day-to-day unplanned requests that come into the team.
  • Support release management and platform deployments.
  • Participate in delivering new service offerings and infrastructure projects, collaborating with development teams to deliver highly available, high-performance applications.
  • Support automation and orchestration capabilities, building and running infrastructure as code.
  • Maintain monitoring and alerting for application performance and hardware health.
  • Keep the platform secure and supported through operating system patching, end-of-life remediation, vulnerability findings, certificate and secret expiry management, and access reviews.
  • Help control infrastructure costs, including Savings Plans, Reserved Instances, tagging, and spend anomalies.
  • Work cross-functionally with Support, Engineering, and the global incident management team.
  • Document processes and keep runbooks up to date.

Desired Qualifications

  • Working understanding of supporting applications running on Kubernetes and Docker.
  • Experience with vulnerability and inventory tools such as Wiz, Rapid7, and Backstage; backup and disaster recovery testing; or FinOps.

About the Company

N-able

IT management suite for MSPs

N-able provides a suite of IT management tools designed for Managed Service Providers (MSPs). It offers remote support, AI- and ML-powered endpoint detection and response, and cloud-first backup solutions to streamline IT service management, improve security, and boost efficiency. The products are cloud-based and offered on a subscription model, emphasizing ease of use, integration with other tools, and affordability to serve a wide range of MSP customers. The company differentiates itself by focusing specifically on MSP workflows, providing essential tools without unnecessary complexity, and offering extensive training and support resources to help MSPs succeed. Its overall goal is to help MSPs protect their clients’ data, manage IT environments efficiently, and deliver reliable, high-quality service.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Ottawa, Canada
Founded
2000

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