iSpot.tv competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle’s hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great.

What You’ll Be Part Of:

iSpot.tv is changing how brands, agencies, and networks measure and assess the impact of streaming, social video, and TV advertising. By connecting these advertising channels to actual business outcomes we’re empowering hundreds of the world’s top advertisers to plan, measure, and optimize their campaigns and drive business growth. We are a fast-growing company seeking top talent to fuel our growth.

We’re looking for a Brand Partnership Manager to help support our growing Customer Success team. We are seeking a talent who will share our obsession for data accuracy and wants to ensure our clients are successful; someone with aninsatiable appetite for learning new things and accomplishing challenging goals in a fast-paced environment. We are looking for someone that is highly motivated, curious,and knows how to get things done quickly and efficiently.

You are a people-person with5+years of experience in working in a client-facing role with mid to senior level personnel. You are comfortable collaborating with various stakeholders (customers and internal cross-functional teams) to serviceand retainclient accounts.

Responsibilities:

As a key member of the customer success team, you will be responsible for a variety of business-critical work that includes, but not limited to:

Own and manage all aspects of the customer relationship includingongoing value delivery and confirmation,strategic business reviews,relationship development, and subscription renewals
Develop and cultivate strong customer relationships while continually seeking opportunities to showcaseiSpot’svalue propositions
Collaborate across the organization, includingCustomer Support, Training & Onboarding, ClientData Science,Professional Services,Solutions Engineering,Product and Sales, as a client advocate to ensure resolution and delivery on requests
Work efficiently and effectively, equally as part of a team and independently, to resolve client requests and inquires
Exhibit a passion and energy for storytelling based on data insights and genuine interest in media attribution and optimization
Leverage your previous analytical experience and approaches to inform customer discussions and develop data-driven solutions and insights for your customers
Develop strong relationships with key customer contacts (executive and operational)in order toachieve a trusted-advisor status
Work with Client Account Executives to identify new product expansion and analytics servicesopportunities within your customer base
Utilize appropriate resource materials to effectively and accurately interpret, respond to and resolve customer inquiries and problems

Qualifications and Education Requirements:

5+ years customer facing, consultative account management experience at an admeasurement/analyticsorganizationorrelatedadvertising technologySaaScompany+ a bachelor’s degree
Experience managingand negotiating renewals to achieve retention and revenue targets
Confidence in developing and presenting a point of view with internal teams and clients
Demonstrated knowledge of mediaandadvertising principles
Experience planning, buying, measuring and/or selling televisionandstreamingvideoadvertising
Well-developed project management skills across various disciplines in a deadline driven environment
Exceptional interpersonal communication skills and attention to detail
Understanding of and a passion for emerging technologies
Excellent time-management and organizational skills
Demonstrate a history of creative thinking and autonomous work
Identify and problem-solve program challenges and consult with senior management to offer solutions
Ability to travel for business as needed
Experience using internal ticketing systems similar toZendesk andAtlassianSuite;ie. Confluence, JIRA
Experience using CRM tools, Salesforce preferred
Strong experience using presentation tools such as PowerPoint,Excel, Google Suite

Tools You Will Use

Atlassian Suite: Confluence, JIRA
Zendesk
Slack
CRM Tools: Salesforce andHighspot
Google Suite
Chorus
Microsoft Office Suite, with a heavy emphasis on Excel and PowerPoint

Target cash compensation range: $84,000 - 103,500 USD Annually

We are committed to providing competitive, market-informed compensation. The cash compensation above includes base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles. In addition to cash compensation, all full time iSpotters are eligible to participate in iSpot’s equity plan to receive stock options. Non-exempt roles will also be eligible for (pre-approved) overtime pay. Individual compensation packages are influenced by different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

For more information on total rewards package, goHERE

Hybrid & Flexible Workplace Policy

iSpot supports a hybrid and flexible workplace. Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee. A hybrid work schedule indicates that you work in the office some days and work from home other days. The best hybrid workplaces allow for flexibility while also encouraging consistency.

Those local or living in surrounding areas to one of our offices (Bellevue, WA; El Segundo, CA; New York, NY) will work a hybrid schedule, coming into their local office 1-3 days a week. While those in a role, not office-based and located further away from our offices, will work a fully remote schedule. If you have questions regarding exact details of our hybrid & flexible workplace policy, please let your recruiter know and they will discuss with you further.

#LI-Hybrid

If you don’t feel you met every single requirement for the role, don’t rule yourself out. Please apply anyway!

iSpot.tv is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our HR team.

California Residents applying for positions at iSpot.tv can access our California Consumer Privacy Act here.

Brand Partnerships Manager

iSpot.tv

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