Assistant Bakery Manager

Position Summary

The Assistant Bakery Manager supports the Bakery Manager in overseeing daily bakery operations, driving sales, maintaining product quality, managing inventory, and developing team members. This role helps ensure an exceptional customer experience through fresh, high-quality bakery products, strong merchandising standards, and effective leadership of bakery associates.

Key Responsibilities Department Leadership

• Assist in supervising and directing daily bakery department operations.
• Lead the bakery team in the absence of the Bakery Manager.
• Support hiring, onboarding, training, coaching, and development of bakery associates.
• Promote a positive, professional, and customer-focused work environment.
• Assist with scheduling and labor management to meet business needs.

Customer Service

• Deliver outstanding customer service by addressing customer needs and resolving concerns promptly.
• Assist customers with custom cake orders, special requests, and product recommendations.
• Ensure team members provide friendly, knowledgeable, and efficient service.
• Foster customer loyalty through exceptional product quality and service.

Sales & Merchandising

• Execute merchandising plans that maximize sales and profitability.
• Ensure bakery displays are attractive, well-stocked, and aligned with company standards.
• Monitor sales trends and assist with promotional execution.
• Support seasonal and holiday merchandising initiatives.

Production & Quality Assurance

• Help oversee production planning to maintain proper inventory levels.
• Ensure bakery products meet company standards for freshness, quality, consistency, and presentation.
• Assist with cake decorating, baking, packaging, and other production duties as needed.
• Monitor shrink and implement strategies to reduce waste.

Inventory & Financial Performance

• Assist with ordering, receiving, and inventory control processes.
• Monitor supply levels and coordinate replenishment to support department operations.
• Help manage department expenses and profitability goals.
• Support accurate record keeping and inventory management practices.

Food Safety & Compliance

• Ensure compliance with all food safety, sanitation, and health regulations.
• Maintain a clean, organized, and safe working environment.
• Monitor product rotation, date coding, storage, and handling procedures.
• Adhere to company policies, safety programs, and operational standards.

Team Development

• Train associates on bakery production, food safety, customer service, and merchandising standards.
• Provide ongoing coaching and performance feedback.
• Assist in creating development opportunities for team members seeking advancement.
• Encourage teamwork, accountability, and operational excellence.

Qualifications

• High school diploma or equivalent preferred.
• Previous bakery, food service, retail, or supervisory experience preferred.
• Knowledge of bakery production processes, merchandising, and food safety practices.
• Strong leadership, communication, and interpersonal skills.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Basic computer and inventory management skills.
• Flexible availability, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequently lift and carry up to 50 pounds.
• Ability to push, pull, bend, reach, stoop, and perform repetitive tasks.
• Comfortable working around commercial bakery equipment and refrigerated environments.

Success Factors

• Strong leadership and team development skills.
• Commitment to customer satisfaction and product quality.
• Excellent organizational and problem-solving abilities.
• Ability to drive sales while controlling expenses and shrink.
• Dependability, accountability, and attention to detail.

The Assistant Bakery Manager plays a vital role in supporting department success by helping lead bakery operations, developing associates, ensuring exceptional product quality, and delivering outstanding customer experiences.

      ·    Access to up to 50% of your earned wages before payday, via our partnership with Stream