Technical Support Specialist 1

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Technical Support Specialist I. The Technical Support Specialist I is to provide day to day operations and technical support to all users of the MHC systems. This position is fully in office 5 days a week in Leawood, KS.

• Provides initial support and assistance to all users of PCs, PC Networks and related peripheral devices. This includes the support of “approved” PC software applications.
• Provides initial support to users of vendor applications; analyzes problems and contacts vendors for support if necessary. Responsible for making sure that vendor system application problems are resolved in a timely manner.
• Responsible for referring support issues to the Technical Support Specialist II or System Engineer when appropriate.
• Makes certain that each user receives timely and adequate support.
• Responsible for the setup & configuration of PC’s, printers and other peripherals.
• Responsible for the setup & configuration of approved software.
• Responsible for making sure that each call for support is properly documented using the MHC Help Desk System.
• Responsible for managing projects and meeting deadlines using best judgment to achieve goals. Projects to be assigned by management.
• Work in a rotation with other employees for after-hours technical support of end users. Responsible to ensure all emergency items are resolved in a timely manner. Using other resources when necessary.
• Performs all other duties as assigned by supervisor.

Qualifications

• Excellent oral and written communication skills.
• Excellent project management skills.
• Excellent Windows and Microsoft Office Skills.
• Should possess A+ or greater IT certification or degree
• Demonstrated understanding and technical proficiency with Windows Server, Active Directory, and Current Windows Environments