Full-Time
Mortgage Support Specialist
Updated on 8/1/2026
Real
Real estate brokerage integrating mortgage and title services
No salary listed
Mumbai, Maharashtra, India + 1 more
More locations: India
Remote
Must work East Coast hours (EST).
 Customer Experience & Support (1) |
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 Real Estate (1) |
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- At least 3 years of hands-on experience in an IT helpdesk, technical support, or systems administration role.
- Ability to work standard East Coast hours (EST).
- Ability to troubleshoot complex system errors across varied operating systems and cloud software-as-a-service environments.
- Demonstrated experience building workflow automations using tools such as Zapier, Make, or native system automation tools.
- Strong working knowledge of customer relationship management systems.
- Exceptional written and verbal communication skills, including the ability to explain complex technical concepts clearly to non-technical users.
- Ability to work independently in a fully remote environment.
- Diagnose, troubleshoot, and resolve basic to complex hardware, software, and network issues for remote employees.
- Manage, maintain, and configure internal information technology systems and software tools.
- Own the technical onboarding and offboarding lifecycle, including creating accounts, managing permissions, and provisioning hardware and software access.
- Design, build, and maintain workflow automations to streamline internal team processes and reduce manual work.
- Provide administrative support for internal databases and customer relationship management platforms, ensuring data integrity and connectivity between tools.
- Deliver technical support through voice, video, and email while keeping internal team members informed and empowered.
- Direct experience with Salesforce and/or Go High Level is a significant plus.
Real, formally The Real Brokerage, is a publicly traded (Nasdaq: REAX) technology-driven real estate brokerage operating across the United States and Canada through a network of more than 35,000 licensed agent partners. The company's proprietary reZEN platform and Leo AI assistant manage transactions, commissions, and deal workflows, while affiliated One Real Mortgage, Title, and Escrow businesses extend services across the full home buying and selling process. What sets Real apart is its non-franchise, agent-first model, offering revenue share, stock awards, and low overhead instead of traditional franchise fees. The goal is to make real estate transactions simple and rewarding by pairing trusted local agents with an integrated technology and services ecosystem.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Bocholt, Germany
Founded
1998
Simplify's Take
What believers are saying
- Stronger brand credibility can improve customer and agent conversion.
- Bundled services can raise wallet share and cross-sell revenue.
- Technology-enabled commission splits and equity incentives can attract agents.
What critics are saying
- Generic naming weakens recall and makes search acquisition expensive.
- Trademark defensibility is limited against adjacent real-estate businesses.
- Mortgage, title, and brokerage integration increases operational and compliance complexity.
What makes Real unique
- Real emphasizes trust, authenticity, and technology-driven brokerage economics.
- Operating across 47 states, DC, and Canada expands agent reach.
- Brokerage, mortgage, and title services bundle more of the transaction flow.
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Benefits
Remote Work Options
Flexible Work Hours
Company News
Kaufland will open its marketplace to consumers in France and Italy by the end of the summer. “We are the alternative to global ecommerce giants, from Europe for Europe. With that goal in mind, we are now taking the next two steps – certainly not the last”, according to Gerald Schönbucher, CEO of Kaufland e-commerce.With this expansion, the marketplace will be active in seven European countries. For its internationalization strategy, the company is using its “all-in-one solution Kaufland Global Marketplace”.Kaufland MarketplaceKaufland, originally a hypermarket chain in Germany, launched its marketplace four years ago, shortly after its owner the Schwarz Group acquired Real.de. The platform expanded to Slovakia and the Czech Republic in 2023, followed by Austria and Poland last year.This summer, two major markets will be added: “With France and Italy, we are entering the third- and fourth-largest ecommerce markets in Europe”, Schönbucher explains. “Their impressive ecommerce turnover gives us the opportunity to become the largest European online platform.”
German online marketplace Kaufland is discontinuing Fulfillment by Kaufland (FBK). The service will remain active until February 28, after which stored products will be returned free of charge to the respective selling partners. The platform is working on an international multichannel alternative.Kaufland Global Marketplace confirmed the news that came out via messages on LinkedIn. FBK was officially launched only on February 12 last year. With competitive pricing for storage and processing, the marketplace aimed to attract sellers. However, Kaufland quickly reconsidered its strategy
Kaufland, one of the larger ecommerce platforms in Germany, is expanding to Poland and Austria this coming late summer. Schwarz Gruppe, the owner of Kaufland and supermarket chain Lidl, has more online plans: it is allocating 200 million for Lidl’s ecommerce activities.Kaufland, a well-known hypermarket chain in Germany, launched its marketplace three years ago, shortly after the acquisition of Real.de by Schwarz Gruppe. In Germany, the marketplace attracts tens of millions of visitors monthly. The assortment comprises more than 45 million products in over 6,400 categories.Cross-border expansionLast year, Kaufland already became active with its marketplace in Slovakia and the Czech Republic. According to Gerald Schönbucher, the CEO of Kaufland E-commerce, the platform is already among the largest marketplaces in those countries, with many local sellers. He considers expansion to Poland and Austria a logical step
Real.de was acquired by Kaufland.de, owned by Europe's largest retail company, Schwarz Gruppe.
Jesse Wragg, Managing Director of eCommeleon brings us an update on German marketplace Real.de, now Kaufland, and how you can sell on this platform. eCommeleon is a SaaS solution designed specifically for marketplace sellers, brands and services which allows you to create, optimise, validate and export product listing data for worldwide marketplaces. If you’re registered […]