Games Operator - Midway

It is the primary responsibility of the Midway Game operator to give great customer service while maintaining game operations.   

• Previous customer service experience preferred

• Previous experience working in a similar resort setting preferred

• Ability to perform basic math

• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures

• Excellent customer service skills

• Interpersonal skills to effectively communicate with all business contacts

• Ability to effectively communicate in English, in both oral and written forms

• High School education or equivalent

ADDITIONAL REQUIREMENTS

• Ability to stand for long periods of time

• Work is performed in an area which may be unusually hot, crowded and noisy

• Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high

• Work varied shifts, including weekends and holidays

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

• Clean game area at end of shift and assist with trash duty

• Other job duties as may be assigned

• Stock merchandise when assigned

• Repair merchandise when assigned

• Direct problems to supervisor

• Help maintain a safe work environment

• Encourage customers to play midway games, explain game objectives, awards prizes and explain rules Encourage customers to play midway games, explain game objectives, awards prizes and explain rules 
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Performs other job-related duties as assigned