Deployment Engineer
California, Los Angeles
Posted on 1/31/2024
Mashgin

51-200 employees

Touchless self-checkout ecosystem
Company Overview
Mashgin's mission is to make a frictionless checkout experience for all using advanced computer vision. The company is committed to reducing the friction between customer desires and their ability to be on their way with their ecosystem that is anchored by the only 3D computer vision and deep learning based checkout system in the world.
Consumer Goods
B2B

Company Stage

Series B

Total Funding

$84.8M

Founded

2014

Headquarters

Palo Alto, California

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

21%

2 year growth

106%
Locations
Los Angeles, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • Bachelor’s Degree (or equivalent experience)
  • Ability and desire to travel frequently
  • Strong communication skills
  • Ability to lift 50 pounds or more
Responsibilities
  • Traveling the country launching new locations and helping customers (50-75% travel is expected)
  • Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product
  • Responding to customer escalations and inquiries, seeking partners to assist when needed
  • Maintaining a subject-matter expert level of knowledge of deployment systems and software
  • Installing kiosks to ensure customers and clients are set up for success
  • Planning and preparing for deployments
  • Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person
Desired Qualifications
  • Prior IT or tech repair experience
  • Strong technical ability: comfortable with tasks like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components