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Mercier Consultancy Group

Digital Trust and Safety Analyst

Risk & ComplianceConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent spoken and written Portuguese.
  • A valid European Union passport is mandatory.
  • Strong proficiency in English to navigate internal systems and collaborate with international teams.
  • A genuine interest in the social media industry and digital safety trends.
  • Strong analytical skills and the ability to make objective decisions.

Responsibilities

  • Evaluate and moderate user-generated content in Portuguese to ensure adherence to social media safety policies.
  • Identify, analyze, and mitigate potential risks and policy violations on the platform.
  • Maintain high quality in content review to improve overall user safety and platform trust.
  • Stay updated on evolving social media trends and community standards to proactively address emerging issues.
  • Collaborate with cross-functional teams to refine content policies and safety protocols.
  • Provide feedback to stakeholders regarding platform safety metrics and user experience.
  • Handle sensitive information with discretion and professionalism in a fast-paced environment.

Desired Qualifications

  • Previous experience in content moderation or customer support is considered a strong advantage.

About the Company

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